Dexters Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Great Assistance from Mohammed Amin

I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!

Mathew · 13 November 2023

★★★★★ 5/5

Trustpilot

Best letting agents

Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady

Henry · 6 June 2024

★★★★★ 5/5

Google

I want to thank Elin for her superb service! I have had a very pleasant experience with Dexters. Highly recommend!

Olivia · 19 October 2024

★★★★★ 1/5

Trustpilot

Not reliable service

The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.

Tra · 15 March 2024

★★★★★ 5/5

Google

After meeting with several local estate agents, we chose to instruct Dexters Surbiton on a sole agency basis for the sale of our property. What set Dexters apart initially was that rather than conditioning our expectations, Jo assured us that they would find us a buyer, that the buyer would likely be from their database rather than passive enquiry from online channels, and that they would provide a first class service through to completion. This is what has transpired and our experience working with Dexters has been exceptional. Joshua Smith has managed the sale of our property and since day one he has been engaged, responsive and motivated. This has been a hard-earned fee with substantial delays to the process outside of our control, although Josh has worked patiently and tirelessly to keep all parties engaged and the matter moving forward. He is supported by a great team and collectively I don't think they have missed a beat. I gladly recommend Dexters Surbiton to anybody looking to sell their property in the area and will be using them again, should we wish to move on in the future.

Paul · 15 March 2024

★★★★★ 5/5

Google

Archie was very instrumental in finding a fit-for-purpose apartment on short notice. He was very proactive, patient and polite. I am grateful for his help.

Olu · 18 September 2025

★★★★★ 5/5

Google

Ryan has been very helpful throughout the whole process. Has spent time answering all my questions in details. Appreciate his patience and professionalism. Would recommend.

Daban · 17 September 2025

★★★★★ 5/5

Trustpilot

Alistair was amazing

Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.

Salina · 23 August 2024

★★★★★ 5/5

Trustpilot

Alistair MacLean

I am a Conveyancer and I worked with Alistair on the sale of my client's property. We worked together and managed to get the exchange of contracts across the line in no time, due to his assistance throughout.

Beth · 24 October 2023

★★★★★ 1/5

Trustpilot

Not worth renting with in my opinion

I've recently rented a flat that was managed by Dexters and my experience has been deeply disappointing.My recommendations for tenants:- don't agree to a fixed term contract. I had to leave the contract early for several reasons (including Dexters poor customer service) and ended up paying over 1000£ for early termination of the contract. This was to "cover the landlord's losses", which was not true because after moving out, the rent was increased significantly, leaving the landlord with a minimum of 2000£ profit. - avoid renting with Dexters as the customer service is extremely poor in my opinion (see reasons below)- check the water pressure for hot water when viewing the flat, avoid single-glazed flats as electricity cost can get incredibly high, check the soundproofing of the flat as best as possible. In old converted houses, only opt for top floor flats.My suggestions to Dexters on how the customer service can be improved:- respond to emails within a reasonable time frame (such as 5 working days). On many different occasions I have waited for responses for several weeks (up to 24 days). Sometimes things can take longer to resolve, in which case, I suggest to be transparent with the customer and communicate to them when they can expect it to be resolved instead of leaving them in the dark. - when an employee leaves the company, make sure that their customers are informed and any outstanding queries are picked up automatically. I have once chased up information I needed for four weeks before I was told that this person had left the business.- provide information within a reasonable timeframe, such as the signed tenancy agreement. I chased for four weeks before I was sent the signed tenancy agreement with the landlord's signature. By the time I received it, I had already lived in the place for three weeks. I had also asked for the manuals of the radiators as well as the location of the right fuse box to install a smart metre. After 3 months I was told that this information couldn't be located.- resolve issues within a reasonable time frame. I waited months until my water pressure was fixed and I could take a proper shower (when turning on the hot water it would only dribble, not enough to shower).- when a customer mentions that they are unhappy with the service, don't respond by saying "we pride ourselves in delivering excellent customer service" - I have been told this on several occasions after I have raised an issue and have made it clear that I was not in receipt of excellent customer service- provide customers with information that they are legally entitled to (radiator manuals and the lease agreement of the property). After three months of chasing this up, I was told this information couldn't be located. Be better informed of ways to locate this information: lease agreements can be ordered online against a small fee and the radiator manuals can be easily obtained from the manufacturer. I managed to get hold of both documents by myself and so I am very sure that Dexters could have done the same but refused to fulfill your responsibility as a letting agent.- don't try to cover up your mistakes by being vague about information. During an outside window cleaning, my plant pot was knocked down and broke (after I offered to remove it and was reassured that wouldn't be necessary). I requested reimbursement and Dexters responded saying that the plant pot wasn't supposed to be stored on the window sill in the first place and wouldn't be replaced. I enquired where in the contract it mentioned this rule, because I wasn't aware of this. This question was ignored several times until someone admitted that this - in fact - wasn't written in the contract "but I wasn't allowed it anyways because it was a hazard". Dexters do regular flat inspections during which I had never been told that I wasn't allowed to keep plant pots outside my windows. Dexters then said that I would have to contact the window cleaners myself and after requesting their contact details, I was told that Dexters didn't have their details and the landlord wouldn't share the details with them. - pay the deposit back within the legal timeframe of 10 days after moving out of the property. My deposit was held for 27 days and it took 5 emails and several phone calls until this was paid back to me. I did not receive any communication about any deductions made either.I could go on with many more examples but there are not enough characters left to share them all, so this will have to do for now. I sincerely hope that Dexters will take this feedback to heart and that future tenants will receive better care.

Pia · 2 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service …

I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again

Sheila · 6 June 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe: excellent property mangement

Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!

Adam · 2 December 2023

★★★★★ 5/5

Google

Once again Dexters has come through for us and helped find a new flat at a very difficult time for me. Charles Blower was our letting agent this time and his tireless efforts, cheerful manner and efficiency are very much appreciated. I would recommend Dexters to anyone. Their professionalism and dedication to good service are consistently impressive.

Yvonne · 24 October 2021

★★★★★ 5/5

Trustpilot

Well done Dexters!

Dexters have proven to be a superb choice over the years. Both their lettings and sales departments have proven themselves to be professional, helpful, efficient and hard-working. Special mention to Peter Gobey whose above and beyond approach to queries and scenarios presented marks him and this agency out as being, at least in my experience, exemplary. Thank you Dexters!

Nick · 8 June 2021

★★★★★ 5/5

Trustpilot

Always a 5 star service

Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.

Vicky · 30 November 2023

★★★★★ 5/5

Google

We really rated the experience we had with Dexters. We had been with a different local estate agent previously who we’d found really disappointing, but Dexters, specifically Josh, were far more proactive and responsive. Within one day they’d booked more viewings than the other agent had in the entire 2 months..! Not only were they on it throughout the sale process but they also remained responsive once the property had gone under offer and were available and working hard to push the sale through right up until completion. Would highly recommend using them as agent.

Henry · 26 February 2024

★★★★★ 5/5

Google

It was a pleasure to work with Archie at Dexters Surbiton. We were highly impressed by his proactive work ethic that resulted in the smooth purchase of our first home. He was always easy to contact and speedily responded to any questions we had. We were also impressed by the support he gave during the exchange process to try and keep up the momentum between all parties. We would recommend working with Archie and the wider Dexters team. Elliot & Laura

Elliot · 26 February 2024

★★★★★ 5/5

Trustpilot

Faultless experience

I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.

Ovie · 31 October 2024

★★★★★ 5/5

Trustpilot

I would like to commend Connor the…

I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!

EJMA · 9 October 2023

★★★★★ 5/5

Trustpilot

Petros is really working hard to make…

Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!

Shane · 5 July 2024

★★★★★ 5/5

Trustpilot

Lauren from Kingston

Being an overseas landlord has proven challenging but Lauren from Dexters in Kingston has been a real help. Communication has been first class and we've worked together brilliantly to make every eventuality as simple as possible. I'm truly grateful for the thorough checkout with my previous tenants which uncovered some damage to the property. Lauren sought some quotes, arranged for the damage to be repaired and we agreed a fair contribution from the outgoing tenants. Simultaneously Dexters found me new tenants to whom we can let a well maintaned property without any void periods. I'm very impressed with the service, professionalism and openness of Dexters. It's truly like working with friends rather than typical agents.

Victoria · 6 December 2022

★★★★★ 5/5

Trustpilot

Supportive

Toby was really helpful with supporting us through the early part of our purchase of our property. He was incredibly informative, kept us up to date with any changes/information and was always available when we needed help. Alistair supported us towards the end of the process. Alistair has been brilliant!! He has responded to every query quickly, ensured everyone knows exactly what is happening and has been really supportive when there was a slight delay towards the end - he has made the process a lot less stressful!

Evie · 30 November 2022

★★★★★ 5/5

Trustpilot

Caroline France was fantastic from…

Caroline France was fantastic from start to finish. There is no one who knows this development as well as she does and she steered us through all the arrangements with her normal professionalism, efficiency and care. We cannot thank her enough.

H · 13 July 2023

★★★★★ 5/5

Trustpilot

My recent experience with Dexters…helpful property manager Donalina Gargrupe

My recent experience with Dexters Property Management in Kingston is good, in particular I find that Donalina Gargrupe has communicated well, sorting out minor snagging issues for my tenants at a reasonable fee while keeping me well informed. I appreciate her attention to detail and balanced approach. She is also negotiating with the council on my behalf on matters for which they have responsibility - not always an easy task!It is vital as a landlord to be able to trust the agents managing your property.

Tina · 29 November 2022