Trusted Agent profile · Kingston upon Thames
★★★★★
1,965 reviews across 3 platforms
20 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU
Dexters New Homes's office in Kingston upon Thames, at 20 Claremont Road, is rated 4.3 out of 5 across 1,965 reviews on three platforms, including 135 Google reviews rated 4.9.
135
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,829
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff
Great staff, specially Property Manager Donalina Gargrupe
Dear Valentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent estate Agent
Most helpful..great communication to help get the deal done.
Dear Nick, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood sales team
Good sales teamV pro-active sales team, v keen, destroyed the competition, good job.
Dear Rupert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotConsistent poor communication by Estate…
Consistent poor communication by Estate Agents who just don’t seem to care.
Dear Aran, I am disappointed to read your 1 star review. I have forwarded your comments on to the office Director to review your comments with the team. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTruly awful
Truly awful - do not do business with these cowboys
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy tenant!
I have recently had occasion to deal with Dexter’s as a tenant on two separate matters. Both Ian Sepion and Sheikh Mohsin have responded quickly and both matters were dealt with in an approachable and friendly manner. I have now been a client for 5 years and can honestly say that I’ve always had excellent service.
1/5
TrustpilotBombarded with aggressive marketing as…
Bombarded with aggressive marketing as soon as I instructed a different agent.
Dear Gabriel, I am sorry to hear you have been receiving marketing you have not wanted. If you could send us the email address that is receiving this marketing to customerrelations@dexters.co.uk. We can look into this for you. Thank you. Kind regards, Asma Chughati, Customer Relations Team
5/5
TrustpilotOutstanding service
Katie in the Kew branch helped me find the right property for me. She responded promptly and gave detailed, informative responses. I can’t recommend dexters enough and the staff are so helpful!Will definitely be referring friends to dexters!
1/5
TrustpilotUntrustworthy and will steal your…
Untrustworthy and will steal your deposit.
Dear Joe,I am disappointed to read your 1* review. If you would like to share some more details I will happily look into this further for you as I am currently unable to locate you on our database.Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Always reliable and professionalI would highly recommend Dexters
Dear Leone, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding experience
From start to finish it’s been an outstanding service. From getting the many potential buyers through the door, to negotiating, and finally the coordination with solicitors, it’s been fantastic. I have absolutely no hesitation in recommending Dexters.
4/5
TrustpilotVery good service
Very good service. Cannot fault them in anyway. Have special interest in their clients.
Dear Michalis, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotNo refund of deposit after a month
No refund of deposit after a month, sent a few emails without any responses.
Dear Jidong, we are concerned to read your review. I understand that our property management team have been in contact with you to get this issue resolved. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent service
Excellent serviceAgent follow up is close and highly reponsibility
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid like plague!
Avoid, very bad people!
Dear James, I am sorry to read your 1 star review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThey can cause a lot of unnecessary…
They can cause you a lot of unnecessary stress.
Dear Giulia, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotRude agent
Rude agent , poor customer service, lack of clarity and accountability
Dear Mary. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotSold my property with Chris
Sold my property with Chris, professional and quick on closing the deal!
Dear George, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotThey go way above the standard to give…
They go way above the standard to give Excellent Service
Dear Frank, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotI am writing this review to highlight…Gareth Davies, Lettings Manager Surbiton Branch
I am writing this review to highlight the good work of Surbiton Dexters Lettings team.Under the management of Gareth Davies, the team recently helped me secure a good flat.Highly recommended
5/5
TrustpilotDexters Cricklewood Moritz
Dexters Cricklewood Moritz, great experience!
Dear Julio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSelling experiences
Though I lost my original buyer the team at Hampton Re-marketed quickly and found me a new one almost immediately. This enabled me to still be able to buy the apartment I wanted.
5/5
Trustpilotpurchase via Dexters, Isleworth
good experience purchasing from Dexters, Isleworth.
Dear Ruth we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent job West Hampsted branch…
Excellent job West Hampsted branch (Felix)
Dear Leonardo. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
