Trusted Agent profile · Kingston upon Thames
★★★★★
1,975 reviews across 3 platforms
20 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU
Dexters New Homes's office in Kingston upon Thames, at 20 Claremont Road, is rated 4.3 out of 5 across 1,975 reviews on three platforms, including 135 Google reviews rated 4.9.
135
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,839
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotMia has been so helpful and responsive…
Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.
Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly team
Konrad is friendly and has been very helpful and accommodating in our property hunt
Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management team
I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.
Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA friendly and dedicated team who work…
A friendly and dedicated team who work hard together to provide an excellent, highly professional service that delivers a successful completion. Alistair, Jenny, Nick and Carlo were great, always readily and cheerfully available throughout the process, smoothing the way. We are delighted with every aspect of the service received and highly recommend Dexters.
1/5
TrustpilotThe worst letting and property…
The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.
Dear Alex, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Wimbledon
Cos Demou and the team in Wimbledon, have been very helpful assisting me with my search. Offering a fantastic service and I can’t recommend them enough!
Dear Jessika, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWimbledon Branch.
Wimbledon Branch.Michael Ford and his team gave me regular updates and advised immediately on all offers made. Could not ask more from an agent. Well done.
Dear Sarah, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood Property Management
Good Property Management- Louis Preston is great.
Dear Nicola, Thank you for taking the time to leave a wonderful 5* review. Louis will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGrace at Dexters Richmond has been…
Grace at Dexters Richmond has been extremely efficient during contract renewal. Excellent communication!
Dear Charlie, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair MaClean was helpful and…
Alistair MaClean was helpful and proactive in ensuring that all parties were fully informed throughout the conveyancing process and acted as a great liaison between solicitors. It would be great to work with Alistair again in the future.
Dear Jane, Thank you for taking the time to leave a wonderful 5* review. Alistair will be thrilled to read your kind comments. Kind regards, Asma
1/5
TrustpilotNot as I would have liked.
My rental went far from great.I reported the need for a kitchen repair and it never got resolved. It felt disrespectful. When they have the rent, that’s it. I won’t be using them again.
Dear Gcler, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleA very focused and professional team lead by Mr Sunny Bhogal who I trust a lot. They alwys replied to my many questions and found all the answers. I do recommend this team as I know whey work a lot in order to get you the deal done.
Dear Piotr, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotLindsey was very responsive to our…
Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotPoor services by Isleworth dexters…
Poor services by Isleworth dexters branch . The manger Jimmy need to learn how to talk he is very aggressive towards customer. Complaint made to the financial ombudsman.
Dear Kishaan, I am very sorry to read your comments and understand that this matter has been reviewed by the Director of the office already. However, if you remain dissatisfied, please write in with full details to me and we will then issue our final viewpoint. If you remain unhappy with this, then you can refer to The Property Ombudsman and details of their complaint procedure can be found on their website www.tpos.co.uk. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDaniel Burrel is a star
Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled
Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe worst property agent in existence
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.
Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team
5/5
Trustpilotfantastic service
We are pleased with the excellent service by Dexters especially William and Dominique, who are easily contactable and professional throughout. We will certainly recommend them to other landlords.
Dear Emily, Thank you for your review, and mentioning your experience with William and Dominique. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent!
My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica has been really helpful and…
Jessica has been really helpful and very prompt in answering our queries.
Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service all around
Great service all around. special thanks to Indre.
Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleNick Still of the Dexters New Homes has been one of the best agents I have ever come across. Throughout the process he was professional, hugely knowledgeable and managed everything brilliantly. My daughter and I are both hugely grateful for all the hard work Nick put into the transaction for us. He is simply the best.
Dear Torang, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Nick, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery helpful staff!
Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexter’s Chelsea Harbour were…
Dexter’s Chelsea Harbour were absolutely brilliant. Will answered all my questions and helped us find the perfect place, so thank you and couldn’t recommend more!
Dear Toby, Thank you so much for your comments,Will will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters (Finsbury Park) helped me find…
Dexters (Finsbury Park) helped me find a flat within days of sending an inquiry. The whole team has been amazing so far at providing excellent service. In particular, Bailey, has been very helpful and caring with all my questions after I moved in. Highly recommend!
Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
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