Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

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Dexters, Muswell Hill - Alexandra

Thank you so much to Alexandra from Dexters, Muswell Hill for assisting us professionally. Very helpful and patient agent throughout the process, for answering our concerns through email and calls. 100% recommend this agent Alexandra.

Gellert · 9 July 2023

★★★★★ 1/5

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TENANTS AVOID

TENANTS AVOID! I dont usually leave reviews but I think at this point they deserve one. I am surprised reading other positive comments, but I guess all is good till they are not receiving money anymore. I have been tenant in London for over 12 years, and my experience with Dexters has been shocking. We vacated the flat 30 days ago, and still no deposit to be seen. Despite always being helpful when they were doing viewings (plenty of them with less than 24h notice btw).We have tried to email them almost on a daily basis to ask for deposit release, tried to call them, but they are always "unavailable", or saying they will let us know soon - I find them really rude, always covering each others back and being vague with their answers...Ana from property, Tom, Lillie...They are all the same, they don't care about people unless they get some benefit from it. At this point the frustration is about how bad they treat people when they are not useful anymore & for sure I wont deal with them again, even if that means miss my dream house because they manage it.

Marta · 26 September 2023

★★★★★ 1/5

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34 private residents,including me, have sent a letter today to Dexters:they are untrustworthy and a very,very bad management company:The UK government needs to step in, so very bad is the situation.

Dexters are totally untrustworthy and a very,very bad management company.I live with over 600 other residents at the new Oaklands Rise building complex in London NW10 6FJ with flats which is managed by Dexters. I pay my rent to Dexters. I have a rental contract with them. 34 private residents,including me, have sent a letter today to Dexters. We all signed the letter.The letter says, among other things:This email is being sent on behalf of the residents of Oakland Rises (signatures below) ... 1. The landlord has failed to acquire adequate insurance to cover situations that ought to be reasonably expected such as acts of God, flooding, sewage blockage etc. 2. The landlord/its agents failed to take reasonable steps to conduct repairs in a timely manner. Residents are advised to send all repair requests to the property managers. However, all residents have either experienced excessive and unexplained delay in receiving a response from the property manager about the repair work and/or have major/minor repair work not being done at all in a way that interferes with the habitability of their flats. Many residents did not receive any response after receiving from the property managers “I will report this to building managers.” In other words, the ticketing system that the landlord/its agents have in place is not working. 3. The landlord/its agents failed to take reasonable steps to rectify the supply of hot water and heating to the premises owing to the flooding. It took the landlord/its agent five days to rectify the situation and/or provide an alternative supply for the premises. Misrepresentations Dexters and its agents made a number of misrepresentations to all residents in the course of showing them around the properties, before and during the signatures of the tenancy agreements. These statements have proven to be incorrect, and they are material for many residents as they go to the root of the tenancy agreements, enabling residents to rescind their contracts upon proving their falsehood. Here are the misrepresentations made to residents: o This is a new development and residents will not face major concerns like in older flats. o Tesco will be opening a supermarket in the development by January 2022. o Two restaurants will be opening in the development by January 2022. o A Café will be opening in the development by January 2022. o A gym will be opening in the development by January 2022. o When asked about how much to charge the Guru monthly, the agents stated that “you are looking to charge it with £20 a month. This is the practice of other residents in the building”. Residents were reportedly paying excessively more than £20 per month for the Guru. o Purported mistakes in the pricing/rent, followed by a request to increase the monthly rent to account for the mistake that happened as a tactic to negotiate prices. ......5. Dexters must issue an apology for the misrepresentations mentioned above made by its agents to residents.Dexters present a false image to the public. We, the residents, report what they do not want the public to know. They will not be able to silence us.

Reni · 28 February 2022

★★★★★ 5/5

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Managerial solutions

Annie always answer promptly with an excellent rapport.Annie presents solutions and manage the expectations very well.I am happy to recommend Annie as property manager - it is a peace of mind!

Ernani · 20 October 2023

★★★★★ 5/5

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Alistair Maclean was an absolute…

Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair

Kholelwa · 29 February 2024

★★★★★ 5/5

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I spoke to Donna today regarding her…

I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..

MRS · 10 October 2023

★★★★★ 5/5

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I would like to mention Sherina from…

I would like to mention Sherina from property management. She is great and always helped when we needed assistance.

Mario · 23 September 2026

★★★★★ 5/5

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Idris has been resourceful and…

Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .

Luke · 15 December 2023

★★★★★ 1/5

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As a landlord- Avoid

As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.

Ajay · 6 September 2023

★★★★★ 5/5

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Elizabeth Tavener-Parkhurst has been…

Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.

Z.Y.W · 29 September 2023

★★★★★ 1/5

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Horrible experience

I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support

Bahar · 2 September 2023

★★★★★ 5/5

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We have recently bought our first new home from Dexter and first of all thanks to Willis Okyere. Willis was able to find exactly what we wanted even we were thinking that was not quite possible. Excellent match, professional negotiation, quick response on any query. Very good job done by Willis and all Dexter team. Highly recommended.

Ekaterina · 24 October 2019

★★★★★ 5/5

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Great experience

I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!

Jeremy · 20 October 2023

★★★★★ 5/5

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After dealing with other letting…

After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking

Harry · 4 December 2023

★★★★★ 5/5

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Great Property Management Team

Tallulah from the property management team has offered me first class support. Knowing that someone has my back with the challenges of moving in has been hugely relieving for me. Thank you!

Pip · 22 June 2026

★★★★★ 1/5

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Would not recommend to non full-time landlords

I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.

Yun · 24 August 2023

★★★★★ 1/5

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Worst experience renting in London

I really would give 0 if I could. Communication was just horrible the whole tenancy, literally the Landlord had to chase them for us! Never had such a bad experience with an agency, they lied to both us and the landlord and even took off money from our deposit and lied to the landlord about refunding the money to us. They mixed up the check out dates, and gave a pare of keys to a new persons while we were still leaving in the property, completely messed up and unorganised. Extremely bad experience!

Emma · 24 August 2023

★★★★★ 5/5

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Donalina was friendly and respectful…

Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.

Ricky · 12 October 2023

★★★★★ 1/5

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The best sharks in London

This is the worst estate agency in London. They rented us a brand new flat with loads of problems they fixed always very late: we ended up many times with no hot water, no heating, broken windows, toilets no flushing, and now that we left they are finding the best excuses to avoid giving us back our deposit. The worst experience ever in London, agents are mean and unprofessional, untrained, the worst sharks ever. They are stingy, bad people. Do not rent with them unless you want to experience a nightmare.

Consumer · 22 August 2023

★★★★★ 1/5

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Unprofessional Handling of Viewing Appointment by Dexters Ealing

Deep disappointment and frustration with the recent experience I had with Dexters Ealing in regard to a viewing appointment scheduled for today, 21-Aug.This morning, I received a confirmation from Jade Williams regarding a change in the viewing time and meeting point for the property located at 4 Blakesley Court. To my surprise, this change was made without any prior consent or notification. Nonetheless, I arrived at the newly agreed location on time at 18:00, as per the confirmation.After waiting for about 5 minutes, no Dexters staff member arrived to meet us. This prompted me to contact the Dexters office for clarification. The staff assured me that someone would be there shortly to assist us. However, after an additional 20 minutes ofwaiting, there was still no sign of anyone from Dexters.Regrettably, this turned into a complete NO-SHOW situation, causing great inconvenience and frustration on my part. During this time, I had the opportunity to speak with the landlady of the property whoinformed me that the house was intended to be a summer lease for 6 months, whereas I had expressed interest in a 1-year lease. This information contradicted my expectations and preferences.My experience has left me deeply disappointed with the level of professionalism exhibited by Dexters Ealing. The lack of communication, the unfulfilled commitment to the appointment, and the disregard for my time have all contributed to a severe sense ofdissatisfaction.I made an attempt to reach out to Dexters staff again at 18:28 to explain the situation. She indicated that she was unable to conduct the viewing at that moment, but offered to reschedule for another date. Surprisingly, she continued to promote the property even after I expressed that it was not suitable due to the lease discrepancy.As a potential client seeking professional property agent services, I was excited to engage with Dexters Ealing. However, the events of today have significantly eroded my confidence in the company's ability to deliver on its promises and provide a satisfactory level of service.

Anonymous · 22 August 2023

★★★★★ 5/5

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Thanks for the professional service…

Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!

Zixuan · 17 September 2026

★★★★★ 5/5

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Alistair Maclean was very helpful and…

Alistair Maclean was very helpful and quick in responding to correspondence- thank you!

Sarah · 13 September 2024

★★★★★ 5/5

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Kirlon Sanchez @ Dexters

KLH · 21 May 2026

★★★★★ 1/5

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Rude agents at Dexters

Agents at Dexter's threatened to have my apartment taken from me after payments of €20k+ were made because they could not wait 5 days to sign a paper. I was planning a 1-year contract with Dexters for an apartment in London where the move-in date was 3 months ahead. Just a day after I paid €1000 for their commission fee before signing with the landlord the agents working at Dexters called and texted me non-stop for 2 days threatening to revoke the apartment and take the money I had already paid (€20k+) because I was busy with my job and could not sign any more papers until the weekend. Absolutely awful experience, do not recommend these thieves. Please choose another agency that does actual estate work compared to these criminals.

Oscar · 15 August 2023