Trusted Agent profile · Kingston upon Thames
★★★★★
1,977 reviews across 3 platforms
20 Claremont Road, Surbiton, KT6 4QU, Kingston upon Thames, KT6 4QU
Dexters New Homes's office in Kingston upon Thames, at 20 Claremont Road, is rated 4.3 out of 5 across 1,977 reviews on three platforms, including 135 Google reviews rated 4.9.
135
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,841
Reviews on Trustpilot
Business-wide
Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotI’ve recently moved to London with my…
I’ve recently moved to London with my partner and have finally settled into our dream flat. Nasra and her team have been fabulous with assisting us with our move in queries. Speedy responses and very friendly!
Dear Jack, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHaving bought my first home was much quicker and easier than expected! Thank you Sundeep for being my agent and being incredibly supportive, never failing to provide excellent customer service in a timely and professional manner.
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleNick still at Dexters was pleasure to work with. He was professional and very helpful. He happily provided answers to all my questions and Kept me updated throughout the whole process. Great experience. Thank you Nick.
Dear Zari, Thank you for your kind comments regarding the New Homes West team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBlocked stack pipe in Ambrose House=Flooding=sewage everywhere=people becoming homeless=renting experience with Dexters
Dexters are the letting agent and owner of Ambrose House in the new high rise development next to the HS2 in North West London.There is again a problem. This time with the water pipe that carries the waste, this pipe runs from the ground floor all the way up the other 17 floors to the roof. There is somewhere a blockage in this pipe. All that has happened within 1 week is that Dexters sent 2 men from the development company. The men did not find anything and did not fix anything and no repair was done.What will happen now is that the pipe will get completely blocked and hopefully later than sooner, all the sewage will flood the flats. My friend has a friend who works in drainage. He said that the tenants from Dexters should move out quickly asap. The flooding can happen anytime. The tenants from Dexters are helpless. They cannot get my friend's friend in, only the development company can do it and they are known for doing dodgy and bad building work. Perhaps they used the cheapest pipe model?It costs about 5000 Pounds or more to clean such a huge pipe. I supect they want to save this money. This is quite shocking because people will become homeless in winter and will lose their possessions. Imagine a high rise with 150 or 200 flats covered in sewage. That will stink, oh my. The whole building will become permanently uninhabitable.
5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest estate agent experience in London
Eunice is fantastic to work with. She took the time to understand what kind of flat we wanted and worked above and beyond to find us our flat. Couldn’t be happier with the help we received. Highly recommend.
Dear Colette, We really appreciate you taking the time to leave such lovely comments about Eunice. He will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRecommend Highly
Recommend Highly! I cannot recommend Dexters in Muswell Hill enough. I had great pleasure dealing with Antonio from the sales team who from the moment we made contact the process has just been smooth from start to finish. He would update us regularly and always go the extra mile for us! Thanks Antonio!
Dear Alessia, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was excellent in…
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
1/5
TrustpilotAvoid dexters in Ealing
I recently had an unfortunate experience with a group of agents from Ealing, and I feel compelled to share my disappointment. I approached them few times with the intention of renting a property, but what followed was a series of disrespectful behaviours that left me frustrated and disheartened.The agents seemed to have no regard for customer service. Instead of assisting me, they bombarded me with an excessive number of questions, seemingly for their amusement or to test my patience. Their approach was not only unprofessional but also disrespectful, as it made me feel like my time and needs were not valued.To make matters worse, they laughed openly during the process, seemingly finding entertainment in my discomfort. It was incredibly disconcerting to be treated in such a mocking manner, especially when I was there as a potential customer seeking assistance. Their behaviour not only undermined the trust I had in their professionalism but also left me feeling humiliated.Instead of easing the purchasing process, the agents intentionally made it difficult for me.
Dear Emilia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you, I understand they have already tried to make contact. Kind regards, Asma, Customer Relations Team
4/5
TrustpilotArchive and Ryan were very professional…
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotI worked with Esta to complete my very…
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding service
Outstanding service! A special shout-out to Joshua Moody for his promptness and professionalism in handling all my requests. Highly recommended!
5/5
TrustpilotOur experience so far with Dexters has…
Our experience so far with Dexters has been outstanding. I’d especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
5/5
TrustpilotThank you
Many thanks to Mohammed Amin and all the staff at Dexters Clerkenwell for help in flat management. Mohammed has been very responsive and takes initiative to sort out issues early.
Dear Gordon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent service
I always experience swift and professional service with Dexters. My rental flat in Kingston is looked after by Sonia and Donalina, and both are always exceptionally professional and friendly, and keep me very well updated.
Dear Ted, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotLandlords Avoid!
I used a local agent in London for many years to rent my property. They were responsive, helpful, and I always knew who to speak to in case of any issues. Then Dexters took over. I have a rent collection issue (which they do on my behalf), and no contact from them despite numerous calls and emails. In the meantime I'm missing a third of my rent.Update on 5 Jan: Despite the response below I never did hear from the area director. I am now short two months of rent, I've been asking for evidence of referencing on tenants since 16th December for insurance purposes with no answer but many non responses. I've also found out that I am an not easily able to take action against my tenants for non payment of rent due to the contract that I am tied into thanks to Dexters, something they failed to make clear up front.
Dear Gina, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat to work with you guys.Remi…
Great to work with you guys.Remi daniels helped me alot…
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleThanks Sundeep for the detailed introduction of the properties. He is by far the most professional agent I've met. Polite, Sincere, knowledgeable, unbiased. I shall remember this name when I look for my 2nd property.
Dear Albert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDealing with Nikola Kolpak has been nothing but positive. Nikola is always there and helping me with any questions I have, no matter how big or small. Being a first time buyer- I have not felt anything but ease having her as my estate agent. Excellent service and would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Dear Maisie-Alice. We are really pleased to read you received a five star service from Nikola. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team
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Tell us what you need and we'll put you in touch. Dexters New Homes Surbiton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kingston upon Thames.
