Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

Super Management Office

I will only entrust Dexters at Ealing to manage our properties. Special mention to the Head of Management, Christian Pengelly. He is hands on, and always answers our emails or phone calls promptly

Roshi · 18 September 2026

★★★★★ 5/5

Trustpilot

I am far happier with the service…

I am far happier with the service received since Sophie Sheppard took over as property manager. She is organised, professional and responds quickly by email, addressing any queries/questions I may have. Thank you

Rhodri · 17 September 2026

★★★★★ 5/5

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Huge thanks to Jessica- Joy

Huge thanks to Jessica- Joy. We were struggling with a broken fridge and she was quick to get service out to us. Great communication when letting us know what was happening and getting in contact to set times for fridge delivery. Thanks so much!

Gabriela · 11 October 2023

★★★★★ 5/5

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An Excellent Property Manager: Jessica-Joy Beau-Wright

Jessica is one of the best property managers I've seen, who does her job very well, providing convenience in every aspect to her followers and customers! Dexters and Jessica should be your choice for both rentals and sales in the real estate business!

Serhat · 3 November 2023

★★★★★ 5/5

Trustpilot

Property Management Dept 👍

Handing over management of my portfolio to Viraj and Charlotte was one of the best decisions I have made in my 20 year buy-to-let career. Approachable and professional with ready access to some excellent contractors I would encourage others to do the same.

Simon · 2 November 2023

★★★★★ 5/5

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I dealt with Alistair Mclean at Dexters…

I dealt with Alistair Mclean at Dexters and he was very helpful throughout the process, as a solicitor acting to have great team work makes the transaction a dream for all parties involved. I very much hope to work with Alistair again as the clients are very happy with the process which is our main objective

Sarah · 23 September 2022

★★★★★ 1/5

Trustpilot

The agent will ask you for bank account details

The agent will ask you for private information and also your bank account details including your CVV. If you don't give it to them, they won't present your offer to the landlord.They will run the auction and let you bid. Since they have taken your bank account to make the offer, if they don't reject you, or let you know you are rejected, you cannot be sure if landlord will later accept your offer or not, so you lose your time to look for other flats in the markets, and have to join the bid and make them happy. It is really annoying. Full of skills to squeeze your pocket, without any care and sincere attitude in the business.

Sheryl · 18 June 2024

★★★★★ 5/5

Trustpilot

Lee Porter is amazing

Lee Porter is amazing, she has helped me with all my requests. She is professional, empathetic and thorough. I am happy to have Lee in my corner when it comes to day to day management/maintenance of the property.Steven Hewitt is also good.

Ayo · 21 November 2023

★★★★★ 5/5

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Dexters have managed my properties for…

Dexters have managed my properties for over 20 years and I’m very happy with their management service. Sheikh Moksin and his team are great and I value their advice.

Aileen · 6 August 2024

★★★★★ 5/5

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Purchased a property through the…

Purchased a property through the Surbiton sales office and this was handle by Joshua as the sales negotiator and Nina (sales progression). Both were helpful, courteous and persistent in ensuring the sale went through smoothly through to completion. Always contacts or and reliable in returning calls, I would recommend them both to buyers and vendors alike. Thank you

R · 11 June 2022

★★★★★ 5/5

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Excellent communication at the end of…

Excellent communication at the end of our tenancy. Everything is resolved and agreed incredibly quickly with no deductions or anything. They even helped us sort out the problem with the cleaners who failed to clean the property adequately. Thank you Olivier Babylone

Ascherl · 15 November 2023

★★★★★ 5/5

Trustpilot

On point

Petros was always on top of any enquiries we made throughout our tenancy. Dexters as a whole was always accommodating and communication was thorough and swift. This was also down to Petros as well

Craig · 3 May 2024

★★★★★ 5/5

Trustpilot

Amazing people and human interactions

Amazing people and human interactions. Suzy Salah is a credit to her team and always there when we need her. Dexters really know how to choose their people and it goes to show with the great team behind her. Thank you all

Mahmoud · 10 November 2023

★★★★★ 4/5

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Dexter’s West Hampstead are recommended!

Dexter’s West Hampstead have been great to deal with, especially Petros in the North Property Mgt team. He has been super responsive to my initial queries which has made a huge difference during the initial stages of my move. Would highly recommend!

Ali · 9 November 2023

★★★★★ 5/5

Google

Anna Michalak was the best agent we've had. Helping us all the way with buying our first property and most important - available right away even if she was in the car. Solving small issues prompt and taking care of each of our queries and questions. Thank you for the support, patience and advising. Robbie & Ina (new home owners 🤩😆)PositiveResponsiveness, Value

Ina · 23 October 2021

★★★★★ 1/5

Trustpilot

Just lazy

Just lazy! They don't do viewings on Mondays and only at certain times of day during the rest of the week. They should work for us not the other way around. Someone probably made a lot of money for coming up with this rubbish customer-unfriendly idea. The other agents work so hard and these people sit and drink tea all day on Mondays. I would NEVER use them to sell my property. So many better agents in London. I agree with those reviews that say AVOID!After reading the response from DextersI am not sure what you would like me to add. I don't wish to take this debate offline. It's very straightforward, does Dexters offer viewings on Mondays at client's convenience - yes or no? I was refused viewings on my only day off this week. I was also told during other days viewings could only take place at certain times of the day. This is truly unacceptable and ridiculous.

Ramon · 3 June 2024

★★★★★ 4/5

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Letting our property...

We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.

Steph · 27 November 2023

★★★★★ 1/5

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This real estate agent's St Margarets…

This real estate agent's St Margarets office is the worst company I have ever dealt with, and I would definitely not recommend renting a house from them!I rented a house from this company in March 2024, signed a contract, and made the deposit along with the first rent payment. Throughout this process, they constantly pressured me to make the payments as soon as possible.After signing the contract, we planned to move in during the week of May 15, 2024. However, they informed me that the house was not ready and that I would need to postpone my move.I have a daughter who goes to school, and I had arranged everything, including her school transfer. Just 3-4 days before our move, I was told that we could not move in. Despite obtaining a parking permit for my car and making necessary changes to utilities and other arrangements, I could not move into the house I had paid for two months in advance.Due to this company's negligence, my daughter's school transfer was delayed, and I had to cancel all other moving arrangements. They did not pay the legal interest on the money I paid 2-3 months in advance, nor did they offer to cover the cost of the parking permit I purchased.I strongly advise against working with this company. I also reported the situation to Dexter's headquarters, but there was no response from them either.

Cem · 30 May 2024

★★★★★ 5/5

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Excellent estate agent…

I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone

Sanjee · 8 January 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!

Jake · 19 June 2023

★★★★★ 1/5

Trustpilot

Worst experience with Dexters…

Worst experience with Dexters Westbourne Grove sales team. They were unprofessional, misleading and deceptive. They did not disclose the true seller or that there was a restriction on title preventing the sale of the property they were marketing for sale, even after our offer was accepted. This caused us great delay, costs, stress and anxiety. When the seller pulled out of the sale they continued to market a property that could not be sold even after the restrictions were brought to their attention (and which they should have known prior to marketing the property). I would give them zero stars if I could. Extremely unhappy with the service. Expect much better from a firm like Dexters.

TJ · 29 May 2024

★★★★★ 1/5

Trustpilot

They asked me to write a review

They asked me to write a review, so here is my honest experience.

SY · 18 June 2026

★★★★★ 1/5

Trustpilot

Pressure you for SECURITY details over the phone!

We got all the way to securing an accepted offer on an apartment in north London, and then asked me to provide my SECURITY no. over the phone, with account details. I requested any other secure payment link or we can’t progress, and the lady (quite obnoxiously) said “this is how the process is” - it’s normal. Been renting for over half a decade in London - definitely not normal. Guys, please don’t give security details over the phone.

Mike · 14 June 2024

★★★★★ 5/5

Trustpilot

Excellent

Our experience with Dexter's was excellent. Their response to the sale of our 1 b/room flat in Kensington London was immediate. It was up and running and out to the public in no time at all. The team Toby, Rudy and Charlie were proactive and stayed with us throughout until the end of the sale. I cannot recommend them enough.

Isabel · 6 January 2022