Dexters New Homes Surbiton reviews in Kingston upon Thames

★★★★★ 2/5

Trustpilot

Over promised and under-delivered

Two stars for Honor Oak as they sold our house. But only two stars as they sold it for £80k less than what they were ‘very confident’ they could sell it for. Also points knocked off for promising senior involvement from the EA that initially came out (and promised the world) but this tailing off pretty quickly and the only contact being with a more junior agent. And point off for insisting on taking me to view pre-sale properties that ‘would be perfect’ for me but that met none of my needs ie not even having enough bedrooms. A complete waste of time. I assume this is what they did when they got 5 viewings through my house in first weekend but no offers. Just convinced people to come knowing they’d not be interested. All in all we got one offer - a far cry from their promises. Wouldn’t use them again

Em · 17 November 2024

★★★★★ 5/5

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I'm ending my tenancy with Dexters for…

I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.

Carlos · 16 September 2026

★★★★★ 5/5

Google

We were helped by Nick Still who went above and beyond to show us properties to our specification. He really listened to our needs and regularly updated us. We really felt looked after by Nick in this process and appreciated his help so much.

Jasmin · 25 April 2024

★★★★★ 5/5

Trustpilot

Overseas First-time Landlord Review

Dexters have been managing our Clapham property since over 2yrs, and we are very happy with their service overall. The lettings department is extremely efficient. With we having moved overseas, communication wrt managing the property was always going to be a challenge, but a special shout out to Tia Blackmore-Saunders who has been extremely helpful, polite, very prompt in her responses to our queries, and very clear in her communication throughout.

Vipul · 23 November 2021

★★★★★ 5/5

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Jadasa Andjadiumi has been absolutely…

Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.

Consumer · 18 November 2023

★★★★★ 5/5

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Dexter Wimbledon Poperty Management

I recently had the pleasure of dealing with Shayan Waziri, a property manager from Dexters Wimbledon, and I must say that he exceeded my expectations in every way possible. Shayan went the extra mile to ensure we were able to extend our lease. His professionalism, dedication, and exceptional customer service truly made a lasting impression on me.

Ryan · 14 June 2023

★★★★★ 5/5

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Dexter's Earls court

The agents at Dexters Earls court are real professionals. They are proactive, effective and they are always there, willing to assist you. Many thanks to George Taylor and Frakey Hauxwell for their interest, their efforts, their prompt responses and their professional approach.

Lia · 22 May 2024

★★★★★ 5/5

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I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

★★★★★ 5/5

Trustpilot

Great service and reliable support

I’ve had a wonderful experience with Dexters. They are incredibly reliable, and whenever there’s an issue in the house, they are quick to respond and take action. Recently, Monika visited our property, and she was extremely helpful. She took the time to note down everything that needed attention and ensured that any repairs or fixes were handled promptly. It's reassuring to know that you can count on them for both routine and urgent matters. Highly recommend their services.

Davide · 5 December 2024

★★★★★ 5/5

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Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

★★★★★ 5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

★★★★★ 5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service. Renting a flat in London from Dexters and they have neglected to carry out a mandatory gas/electric safety check to ensure the property is safe. Constant electric blackouts and heating / hot water cut outs. Chairs broken, damp because of inadequate ventilation systems and old windows letting in drafts etc. microwave rusted at the seal - totally unsafe. Blinds broken. Some electrical sockets do not work. No information where the boiler is situated or electric gas meters. Front door locks - only one works and letterbox broken so falls off leaving a gaping whole in the door and draft. Reported Dexters to H&S executive as that might wake them up to their legal responsibilities. Never use Dexters. That’s the message, as it’s bad for your mental and physical health the stress of trying to get them to do anything at pace and with compassion 🥲

Lynne · 30 October 2024

★★★★★ 1/5

Trustpilot

Beyond Disappointed with appalling service

I rented a flat through. Dexters Wimbledon from September 2021 to September 2023, following personal recommendation. 

By day 24 after the end of tenancy, there was cause for concern. I had made contact with the agency repeatedly asking for updates, and had been told the landlord would not discuss the return of my deposit until they had received quotes for maintenance issue raised by the new tenants.I raised a dispute with Tenancy Deposit Scheme (TDS). 

The landlord in response sought to retain all of my deposit for alleged damage.

The TDS adjudicator fairly and reasonably deducted £80 for deterioration beyond wear and tear, but reverted the remaining 95% of my deposit back to me. 

Her conclusions pointed to 
• claims made for alleged damage 
not referenced in 
the checkout report
• amounts sought as “excessive” 
• amounts claimed which would, if 
awarded, have 
placed the landlord in position of
betterment 
• costs claimed for redecoration 
deemed to be
 the landlord’s responsibility. I am aware that my review here should be of Dexters and not the landlord, however the company cannot in my view be absolved of accountability for what I experienced. My one star review is for a contractual system which could allow this to happen. Dexters markets itself as “different”, claims “everything we do will give you an altogether better experience…”, and commits to “always go the extra mile for customers”. As such, it seems reasonable to infer promise of safeguard to tenants looking for fair treatment, and accordingly, to attribute responsibility for things going wrong as robustly as it self awards glowing acclaim for “exceeding its clients’ expectations”.

I would urge would-be tenants to balance Dexter’s marketing claims with rigorous vigilance. I will, going forward, be sure to ask an agent (and this will not be Dexters) for the history of the rental in terms of deposit return, and specifically any referrals to TDS and outcomes (in the same way, as a landlord, I should request corresponding information about tenants’ history with them). I would strongly recommend tenant referral to TDS where neither deposit or associated intentions are issued within reasonable timeframes, or where attempts are made to unreasonably retain deposit. 

The deposit amount is for me not a catastrophic sum to have to wait for, or to have lost in the event of the decision not going in my favour. It would however be much more serious for some people, dependent on return of one rental deposit to secure the next place to live. 

I hope Dexters reflect, and devote as much emphasis to the selection and retention of and communication with landlords as to corresponding efforts with tenants. I would consider this conducive to its claims of excellence in this crowded market space, to ethical professional conduct, and ultimately, to its reputation.

Dr · 29 October 2024

★★★★★ 5/5

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Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

★★★★★ 5/5

Trustpilot

Thank you Isabelle and paulo

I just wanted to thank Isabelle Sketchley-Holmes from the managing team for the apartment, as well as Paulo, the handyman who came. there was a lock emergency in the apartment, and they handled it amazingly. Thank you very much!

David · 4 July 2024

★★★★★ 5/5

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Hi my name is Sean Byrne and my company is…

Hi my name is Sean and my company is complete interiors and have worked for Dexters’s for the last 15 years in the Clapham area. One of my property managers is Tamara Chelsom who I do jobs for and she is great at organising and dealing with the tenants if we have any issues on site. She is always polite and friendly and treats the contractors the same as the employees at dexters, I hope she stays at dexters for a long time ! Best Sean.

Sean · 25 October 2024

★★★★★ 5/5

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Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

★★★★★ 5/5

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Natalie McWilliams, Team Manager, Property Management Hub, Lewisham

Many thanks to Natalie for dealing with and resolving a lettings account query so quickly. Very much appreciated, as was her follow up phone call to ensure that I was happy with the outcome and to check that there were no other issues. Great client service.

Jeff · 9 February 2024

★★★★★ 5/5

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Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

★★★★★ 5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

★★★★★ 1/5

Trustpilot

Dexters…another third rate estate agent

We have bought and sold a number of properties over the last 30 plus years with differing experiences. None of these have been particularly positive. We hired Dexter’s in London Bridge in April 2024 as they seemed to come across from the outset as if they genuinely seemed to know what they were doing. Being at the top of the chain in central London with no property to buy, the process should have been relatively straightforward. After some initial viewings we received an offer within the first few days although we had noted the complete lack of agent knowledge during the viewing process as we heard the answers provided to viewers over our Ring security cameras. An example: viewer asked how old our 1920’s property was. Answer…late 1960’s, and so on. Basic stuff and quite astonishing !I negotiated the offer with the agent who seemed to think a significantly lower price to the one we had set might have been acceptable. Having made it clear it was not, we accepted pretty much what we were asking for in the first place. I should not have needed to have held that conversation. As is the way in England & Wales a buyer can pull out of the process at any time leading up to exchange. Needless to say that after 6 weeks of engaging with solicitors and getting everything ready, our buyers pulled out of the sale with no reason given. We believe they couldn’t get their mortgage agreed and had not been vetted properly by Dexters. They didn’t agree of course. We accepted another offer 2 weeks later, in June. The buyers had their leasehold property under offer. The next few months were painful to say the least. Our solicitors did all the work and were extremely responsive, going above and beyond chasing the buyers solicitors who in turn chased at the bottom of the chain. The leasehold nature of our buyers property made things needlessly complicated with their buyers solicitors taking an eternity to get anything done. This was not helped by the shockingly poor leasehold management company being involved, L&Q. Our buyers were as equally frustrated as we were, having got everything into place on their side and wanted to be in no later than September as they was expecting their first baby that month. Notwithstanding this, throughout the whole process we were never kept updated by Dexters. We constantly had to chase them and they seemed to have entirely forgotten that we were their clients. Out fixed rate mortgage deal expired during this process resulting in significant additional mortgage cost plus paying double fees to our solicitors due to the first sale falling through. The silence from Dexter’s was appalling. It is high time estate agents were required to be both professionally qualified and licensed. It seemed to us that paying the estate agents (for doing very little) more than 3 times the amount of our solicitors not only grossly unfair but inequitable and nonsensical !Our solicitor did all the work, the agents didn’t appear to give a damn. After more than 6 months from the time our property went on the market, we finally completed in early October and we hope our buyers have recovered from an unnecessarily convoluted and stressful experience. So much for a “straightforward process”. Dexters “client service” was singularly absent. We would not recommend them to anyone.

Simon · 17 October 2024

★★★★★ 5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

★★★★★ 5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023