Every review we hold for the Kingston upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood experience especially with Petros
Dexters North Property Management Team has made the process of viewing the property and rental very seamless. To highlight, Petros Giorganios has always given the most excellent service. Always easy to ask for help and he makes renting with Dexters a very comfortable journey.
Aaina · 18 October 2023
Agent replied · 22 November 2024
Dear Aaina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent personnel
Natasha Bedenik covered my account for the 8 years i required management services, and she was fantastic. Extremely responsive, efficient and helpful, she is a credit to the company and all you could ask for in an agent.
Fat · 1 March 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters has gone above and beyond!
Dexters has gone above and beyond to be responsive to my needs, even during their off hours. All of their team have had the skill to address any maintenance needs that have arisen. I particularly appreciate the courtesy they extend and the professionalism.
M · 10 November 2023
Agent replied · 22 November 2024
Dear M. Estella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
I’ve had a great experience so far with Dexters. They manage 1 property for me, under the guide of Christian Pengelly. He’s been terrific, especially with solving certain issues cropping up. He is also very skilled when dealing with people on all sides!
LvL · 9 November 2023
Agent replied · 22 November 2024
Dear LVL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGary has helped me to find the perfect riverside apartment in Kingston, following months of looking! He has been beyond helpful and is very knowledgeable about the area. Thank you.
L · 27 July 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Luigi
Once I approached the agent who was in charge of the property I used to live for the last three years. He did whatever was possible to meet my requirements and get them done.
Ramin · 16 May 2024
Agent replied · 22 October 2024
Dear Ramin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI found Dexter’s very helpful in particular a young gentleman named Kris, who was very informative and extremely polite. Five stars from me ⭐️⭐️⭐️⭐️⭐️
Natalie · 1 November 2024
Agent replied · 8 November 2024
Dear Natalie, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 1/5
TrustpilotRegarding Andy purchasing Howsy
Regarding Andy purchasing Howsy, are you also taking over their debts? we are getting no where with Howsy who still owe us money, I guess as Calum doesnt care anymore as he is no longer CEO merely an employee, please feel free to contact me to discuss everything, thank you (please see corresponding review for context on Howsy review page)
Zeus · 30 March 2022
Agent replied · 22 November 2024
Dear Zeus, we are disappointed to read your 1 star review. I am aware our Director, Colin, has been trying to get in contact with you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotRelated to Property Management
Related to Property Management: below-standardWe have been waiting for 4 FULL working days, and a weekend for someone to come out and fix a dishwasher. Unacceptable delay, made worse by the fact the contractor needs to buy a spare part, which will cause more delay. They have no clear SLA with the (cheap) contractor, nor do they seem to want to share their complaints process.
Yasser · 26 May 2021
Agent replied · 22 November 2024
Dear Yasser, I am sorry to read your comments and are keen to review what went wrong on this occasion. I will ensure this is raised with the Director of property management. Thank you for bringing this to our attention. Kind Regards Louise Smith Customer Relations Team
★★★★★ 5/5
TrustpilotThanks to Rudy for all his help
Thanks to Rudy for all his help! Would highly recommend to anyone looking to buy!
Michael · 8 October 2021
Agent replied · 22 November 2024
Dear Michael, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and helpful
Alistair MacLean was really proactive in making sure that everything was kept on track to achieve an exchange and completion within the relevant parties desired timescales.
Jane · 26 September 2024
Agent replied · 22 October 2024
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleWe had a great experience with Joe while searching for a flat to rent. He’s been professional, responsive, and really understood what we were looking for.
Ewa · 25 September 2024
Agent replied · 25 October 2024
Dear Ewa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotHighly Recommended
All people working at Dexters are very helpful, prompt and efficient in what they do. Always there, with solutions and answers. I would highly recommend Dexters.
Lia · 25 September 2024
Agent replied · 22 October 2024
Dear Lia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleIsabella Briley helped us find the perfect house, with her wonderful service, being kind and answering all our questions 10/10 👍🏻☺️ …
Junio · 25 November 2024
Agent replied · 9 December 2024
Dear Junio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMy experience with Dexters was overwhelmingly positive. Taylor McNeil was fantastic to work with. His diligence and commitment in helping me find a new home were of the highest standard and I would highly recommend him.
Kevin · 29 March 2024
Agent replied · 25 October 2024
Dear Kevin, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Taylor. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe have rented our property through Dexters for many years now - their staff under Sonia De Abreu have always been efficient and professional. The teams knowledge, efficiency, and negotiating skills has been very good.
Thanks to the entire lettings team at Kingston.
Madhu · 26 October 2023
Agent replied · 25 October 2024
Dear Madhu, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNice!
Things going very effective. Especially Poppy’s been kind and helpful during the process. Many thanks.
Cheryl · 23 September 2021
Agent replied · 22 November 2024
Dear Cheryl, thank you for your 5* review. We are thrilled to read about the brilliant experience you have had and we hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotPoorly managed and unprofessional
Mostly, it's a poorly run operation. It takes weeks and weeks to get your deposit back after leaving the flat. They mishandle your rent. The agents schedule flat viewings without first consulting you. Just largely an unprofessional service, which -- given the high fees they charge both tenants and landlords -- should not be the case.
James · 12 September 2022
Agent replied · 22 November 2024
Dear James, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSamson Pfeiffer was excellent
Samson Pfeiffer was excellent. I couldn’t have asked for a more responsive and helpful service!
Will · 17 September 2021
Agent replied · 22 November 2024
Dear Will, what a lovely review you have given regarding our Mayfair office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotHaving a great experience with Bushra…
Having a great experience with Bushra working in Dexter, she is easy to communicate and comes back fast with current updates!! I am happy to deal with her!!😊
Samina · 20 August 2024
Agent replied · 22 October 2024
Dear Samina, Thank you for leaving a wonderful 4* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and knowledgeable agents.
With Shayan Waziri back at the helm it’s once again a pleasure to deal with this company. Personable and knowledgeable staff of both the industry and local area means that you are in safe hands for a stress free time both as tenant and landlord. Highly recommended.
Selina · 10 July 2023
Agent replied · 22 November 2024
Dear Selina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLaurent has been doing a great job she…
Laurent has been doing a great job she is Kind and professional
Pamini · 9 March 2022
Agent replied · 22 November 2024
Dear Pamini, Thank you for leaving a lovely 5 star review regarding Laure. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Bailey
Bailey S. - thank you for sorting out the couple of issues we had. Great service! ..and you kept us informed through out, and we’re happy with the resolution. We also appreciate you stepping in on this one.
Jonathon · 9 February 2024
Agent replied · 22 October 2024
Dear Jonathon, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Isabella in helping me find new properties to let and view, as well as making sure everything was up to my standard
Mel · 4 October 2024
Agent replied · 25 October 2024
Dear Mel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
