Dexters Kingston reviews in Kingston upon Thames

★★★★★ 5/5

Trustpilot

I had raised few issues with my rental…

I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!

Setareh · 10 April 2024

★★★★★ 5/5

Google

We had an excellent experience working with Isabella Briley. She is incredibly responsive, committed, and professional throughout the entire process. Isabella goes above and beyond to make sure everything runs smoothly and communicates promptly every step of the way. Her customer service is truly top-notch, and it’s clear she genuinely cares about her clients. Highly recommend Isabella to anyone looking for a reliable and dedicated estate agent with a personal touch !

Sylwia · 6 October 2025

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 5/5

Google

I can't recommend Taylor McNeil at Dexter Kingston highly enough! Taylor was incredibly helpful throughout my property search. He went above and beyond to show me available properties and consistently contacted me with new options that matched my requirements. Even before I arrived in the UK, Taylor was incredibly supportive.Taylor was always there to assist me and find the perfect property. Unfortunately, due to my moving date, I wasn't able to rent through Taylor this time. However, I will definitely be contacting him again for any future property searches. If you're looking for a professional, helpful, and attentive estate agent, look no further than Taylor McNeil at Dexter Kingston!

Shahan · 29 March 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 5/5

Google

Joshua Evans provided exceptional service in my recent home search. His deep market knowledge, detailed insights about neighbourhoods, and honest property assessments were invaluable. Joshua’s excellent communication and dedication made the process smooth and stress-free. He skillfully negotiated a great deal for me, and his professionalism and commitment to client satisfaction are unmatched. I highly recommend Joshua to anyone seeking a top-notch real estate agent. Thank you, Joshua, for helping me find my perfect home!

Keithmist · 27 June 2024

★★★★★ 5/5

Google

Maddie was fantastic to work with throughout the entire lettings process. She was friendly, professional, and always quick to respond to any questions. Her clear communication and attention to detail made everything smooth and stress-free. I’d happily recommend her to anyone looking for a reliable and supportive lettings agent.

Anel · 15 April 2026

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 5/5

Trustpilot

Smooth renting journey

My partner and I have been renting with Dexters for just over a year. The experience so far has been very smooth - particularly on the property management side where Petros Giorganios has been on hand to resolve maintenance issues.

Conor · 17 June 2026

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Google

I have had a great experience with Sonia and the team at Dextors in Kingston. They professionally and proactively found me a great tenant, when other agents locally were unable to do so. I have found the team to be honest, communicative and very easy to deal with. They delivered on what they promised, and didn't play 'games' to engage me, as I have experienced with other agents. I am thrilled with the outcome and look forward to an ongoing relationship with the team.

Belinda · 28 February 2024

★★★★★ 5/5

Google

I worked with Bella to find a property and she is the best in the business!

Katy · 9 April 2026

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 3/5

Google

Dexters Kingston (Harry Khan) got us through a quite long and complicated sale for which we are very relieved. A call out too to David Fisher. However, I feel that Dexters, like other estate agents, initially over-priced the house we were selling (in hope? Optimism?) which slowed the viewings and sale. Their valuation didn’t recognise the current very dampened market, and meant we had to reduce the price by a hefty amount to get visits - which prolonged the sale period and caused anxiety, We also hadn’t met our buyers, and as the sale period lengthened with various complications, we were keen to talk to them direct. Dexters were unhappy about this but we did eventually pass emails back and forth through their office, which not only helped us to get a hang of our buyers - who are great - but they also had a better idea about us. I believe the contact (albeit at one remove) eased things a lot. Why were Dexters not keen on personal contact? We don’t know.

Helen · 14 January 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Google

I had a viewing of a property yesterday with Kristian and were very impressed with his customer service and friendly manner. He was professional and polite throughout the viewing and I think he is a brilliant asset to the Dexter's Kingston team. I would also like to thank Sonia, Lucy and Alex who have gone above and beyond with helping in our situation.

Leteasha · 2 November 2024

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 5/5

Google

I’ve recently been in contact with Harvey from the Kingston office at Dexter’s. I must say, the experience exceeded all my expectations. From the moment I contacted Dexter’s, their communication has been spot on. When call and Harvey is not available there is always another member of staff to help. They were prompt, courteous, and displayed a remarkable level of professionalism. I would recommend Dexter’s to anyone in search of a reliable estate agent. Their excellent communication and dedication to finding you a home is impeccable.

Kelly · 10 December 2023

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026