Dexters Kingston reviews in Kingston upon Thames

★★★★★ 5/5

Google

I recently worked with Kelsey as my letting agent, and I couldn’t be more pleased with the experience. Her attention to detail set her apart. Kelsey’s support throughout the entire search process was exceptional. She was always ready to answer questions, and provide guidance on next steps in the process. I felt completely confident that I had someone truly knowledgeable to help with my letting process. Thanks to her dedication and follow-through, I found an apartment I’m genuinely excited to call home. Kelsey’s professionalism, responsiveness, and genuine care for my satisfaction have made this experience smooth and stress-free. I highly recommend her to anyone in need of a letting agent who goes above and beyond.

Preston · 8 December 2024

★★★★★ 5/5

Trustpilot

Remi Daniels has been an absolutely…

Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.

Amelia · 23 June 2026

★★★★★ 5/5

Google

I had a fantastic experience with KFH and would highly recommend their services. From the start, Kelsey Hargan the Senior Lettings Consultant was incredibly attentive to our property needs and provided exceptional support throughout the entire process. She was always quick to update us on new listings that matched our requirements, ensuring we never missed an opportunity. Her follow-up was consistent and proactive, making us feel well-informed and valued as clients. Kelsey’s professionalism and dedication made our property search smooth and enjoyable. If you’re looking for a responsive, efficient, and genuinely caring team, KFH is the place to go!

Jaison · 4 November 2024

★★★★★ 5/5

Google

I have had a very good experience with Dexters Kingston so far. From the first day when I entered the branch, Kelsey Hargan made me feel very safe and listened to all my requirements and preferences. To my surprise, the very next day I started receiving options tailored to my specifications from Kelsey and her colleagues. The service that they provide is top notch and they always keep good communication and a professional approach. I am grateful for such a respectable business.

Mira · 2 November 2024

★★★★★ 5/5

Google

The thought of renting a property was a daunting idea for me as I have heard so many nightmare stories. However the lettings team at Kingston made the process so simple. They showed me properties that were parallel to my requirements and were friendly throughout the whole process. They had the answers to all my questions and I found my dream property problem free. Special thanks to Kris, Bella and Joe for all their support along the way! They couldn’t have been more helpful ⭐️⭐️⭐️

Ruby · 1 November 2024

★★★★★ 4/5

Google

As we approach the end of the contract, a representative from Dexters, on behalf of the landlord, had reached out to discuss my intentions. Would I like to renew the contract, or are you considering moving on? In this case I received a call from Sonia, who inquired about my plans. I had not previously spoken to Sonia and initially she presented herself as polite and efficient, yet after some back-and-forth discussions, our negotiations became somewhat contentious. However, following a brief email conversation and reset, we were able to work collaboratively with the landlord to arrive at a satisfactory agreement for the upcoming years. Sonia is clearly driven and highly competent in her role, with impressive communication skills. Whether over the phone or through email, she was prompt and attentive, and despite our initial differences, we resolved things quickly and professionally. Thank you, Dexters, and thank you, Sonia. I look forward to working with you again in the future

Colin · 1 November 2024

★★★★★ 5/5

Trustpilot

Recently I had an issue with an…

Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.

Adnan · 28 October 2024

★★★★★ 5/5

Trustpilot

Tina was incredibly professional

Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!

Whiteguitar86 · 20 May 2026

★★★★★ 5/5

Google

Sonia went above and beyond to help me with my lease agreement and property management. From the very start, she was incredibly responsive, knowledgeable, and attentive to every detail. She took the time to explain the process and ensured everything went smoothly, always making herself available to answer my questions and address concerns. Her professionalism and genuine care for her clients set her apart. I couldn’t have asked for a better real estate agent, and I highly recommend Sonia to anyone looking for expert guidance and exceptional service!

Pauli · 25 October 2024

★★★★★ 2/5

Trustpilot

Very sloppy service from Dexters

Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.

Ana · 24 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service and communication.

I want to take this opportunity to thank Anya Carlyle who is a Property Manager at Dexters for all her support in resolving a number of ongoing issues at my property. She has persistently followed up on all the outstanding issues and resolved them successfully. Her communication and support has been excellent.

Andrew · 23 June 2026

★★★★★ 5/5

Google

Many thanks to Harvey Barton from Dexters Kingston Upon Thames office for his friendly support throughout the selling process. And many thanks to David Fisher as well for following up on all details. Also to many names at the back working hard to make it happen before Christmas, I appreciate all your efforts. Many many thanks for making me feel comforted through a stressful period. I would highly recommend working with you all. Thank you!

Ozge · 2 January 2025

★★★★★ 5/5

Google

Dexter has been providing exceptional service. We did have the opportunity to view some of the properties at Kingston with Letting Agent Isabella Briley and really loved her exceptional service. She always has good understanding of the property that she is showing and does an exceptional job in showing the property explaining the details etc. She is very friendly and always makes an effort to understand our queries and address it. Very professional. We have not finalised the property yet but we have decided to work with only Dexters because of Isabella and we are sure she will help us get what we are looking for :)

Prathima · 18 October 2024

★★★★★ 5/5

Trustpilot

Proactive communication and empathy

Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.

Gabriella · 24 September 2024

★★★★★ 5/5

Google

This one is for Alfie Brown! My partner and I were looking for a property in the Kingston area and Alfie knew just the option that would be our ideal place to rent. Despite it not working out due to our own personal circumstances, Alfie has been a great support and offered honest advice to us which we do not see with agents very often. When we are back to searching for our next flat, we hope to get the chance to work with Alfie again. It’s been such a pleasure

Anastasiya · 8 October 2025

★★★★★ 1/5

Trustpilot

Vote for worst estate agency of the year

This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency

Ronny · 29 August 2024

★★★★★ 5/5

Trustpilot

Property Inspection done well

Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property

Shareena · 13 May 2026

★★★★★ 3/5

Trustpilot

Daniel's customer service is great

Before Daniel F joined the team I struggled a bit with Dexters (hence the 3 stars). Often things would not be done, people wouldn't log when there had been a visit to my flat so more would be booked in and there were lack of updates at times which felt frustrating. However after dealing with Daniel F it feels like things are changing for the better and if I had always dealt with Daniel I would prob give Dexters a 5 star rating. Great customer service, always keeps me informed and gets things moving which I really appreciate!

Amie · 22 August 2024

★★★★★ 5/5

Trustpilot

as our flat management agency

as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.

Emilio · 21 August 2024

★★★★★ 5/5

Trustpilot

Dexters Kensal Rise

Our tenancy did not begin under the best of circumstances, but since then, Dexters has gone over and beyond to rectify many of the issues with the property and are providing an excellent service. Remi Daniels is managing our home and is providing a proactive and resolute service.

Nicholas · 22 June 2026

★★★★★ 5/5

Trustpilot

Thank you Jamilah

Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.

Khaled · 13 August 2024

★★★★★ 5/5

Trustpilot

Monika at Dexter's -a great property manager!

My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!

Shallah · 6 August 2024

★★★★★ 5/5

Google

I have had a great experience with the Dexters team, Kelsey has been very responsive and helpful in helping us find what we are looking for.

Sophia · 2 April 2026

★★★★★ 5/5

Trustpilot

🙌🏼 Thank you!

I have recently moved out of the property and as most tenants know this is a very stressful work to do. But, I was so glad I had a wonderful support received from the Dexter's team special mention to Marco who had been amazing. He was very accommodating and re-assuring. Although, I am not with the same Estate Agent I would still highly recommend Dexter's Agent at St Margaret. Thank you all for the wonderful service for the past years and best regards to each and everyone of you!🙏🏻

Mrs · 1 August 2024