Abbotts Countrywide King's Lynn reviews

★★★★★ 5/5

Google

Really helpful and clear, big thanks to Lynsey and Annabel!

Jake · 18 March 2024

★★★★★ 5/5

Google

Using Abbotts made getting my accommodation sorted seamlessly. Their service is excellent. I recommend them always

Emmanuel · 13 October 2025

★★★★★ 5/5

Google

Since Abbotts Countrywide took over the management of the property I have seen a noticeable uptake in problem resolution. Their staff, especially Rebecca Carse, are bright; friendly and efficient. I would happily recommend their service to anyone, either as a tenant or a landlord.

Christopher · 29 July 2019

★★★★★ 5/5

Google

Can not rate them highly enough. Personal thanks to Sue & Lynsey who have worked so hard in securing me & my family our first property.

Samantha · 3 September 2022

★★★★★ 5/5

Google

I’m grateful to Gary, Ian and the rest of the team.

Jacq · 13 October 2025

★★★★★ 5/5

Google

My experience with Abbotts has been nothing but positive. My agent Joanne Dilley could not have been more hardworking and resilient and positive to secure this sale. The company itself could not of been more supportive and reassuring. I was kept informed at every stage.

Simon · 26 July 2024

★★★★★ 5/5

Google

Many thanks to Daniella and the team at Abbotts’s they have done a superb job. So looking forward to getting the keys next Tuesday and starting our new life in Great Bircham. Chris and Wendy

Chris · 11 October 2020

★★★★★ 5/5

Google

Nick, Brad and I would like to say thanks to Gemma and the team at Abbotts Countrywide Estate Agents, King's Lynn for their friendly and professional approach throughout the excellent work involved in our recent letting.

Liz · 26 March 2020

★★★★★ 5/5

Google

I can’t fault the service I received, Daniella was really good at keeping me updated from start to finish, i have never rented before but she explained everything to me and I felt in safe hands.

Joanne · 6 December 2019

★★★★★ 5/5

Google

Very positive experience moving from private renting to renting through an estate agent. Daniella was very helpful throughout the process and made it smooth and easy. Would definitely recommend Abbott’s and Daniella for her help.

Leanne · 26 March 2020

★★★★★ 5/5

Google

Brilliant, friendly, gary was superb suzie was superb

Tina · 13 October 2025

★★★★★ 5/5

Google

Daniella was amazing and really keeped us informed about renting our property polite and professional would highly recommend her and her team thankyou again from Sean and lena .PositiveProfessionalism

Lena · 20 June 2021

★★★★★ 1/5

Google

If I could give you a zero star I would. Leaving you in charge of a property and our lives was a massive mistake. The lack of communication in your company is by far the best - in that you come top of the table. This is the most unprofessional group of people I have ever had the displeasure of dealing with. To anyone who is debating whether or not to have them "look after" your property I would not even give them a second glance let alone a first. I would say unfortunately but it is your own doing, even the lettings manager doesn't seem to know what is going on with her staff and despite us being more than cooperative she has actively destroyed our reputation with the landlord because it is easier to blame tenants than to admit that they can't let a property. Stop lying to landlords and maybe do your job properly instead.

Ali · 23 August 2019

★★★★★ 1/5

Google

INCOMPETENT!! I've never come across such a useless branch in my life! They didn't have a clue what to do at the end of my tenancy, didn't even want me to leave my keys with them even though that is what I was legally required to do! LOST MY DEPOSIT! That I was told 4 weeks ago I would receive! The only star I give is to Suzie the only one there that knows what the hell she is talking about! Stay clear of Kings Lynn if you don't want a years worth of hassle and stress

Bethanie · 29 July 2019

★★★★★ 1/5

Google

* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.

Jack · 29 July 2019

★★★★★ 1/5

Google

Great at the beginning - quickly found us a lovely property to rent, but all downhill after that. No interest in problems, very difficult to get phone calls or emails returned. Not fair to name names, but certain members of staff particularly hopeless. Three weeks after end of tenancy and in spite of calls and emails, still no sign of final meter readings, inventory or even a mention of deposit return. Note some of the best reviews on here are from landlords, not tenants. Terrible service. Stay away.

Maureen · 29 July 2019

★★★★★ 1/5

Google

If I could give 0 stars I would. Estate agent turned up 10 minutes late, and due to another viewer of the property turning up early I felt pressured for time to look at the property, especially as I had brought my mother and disabled brother with me. Upon entering the property I quickly realised it wasn't the one advertised online and brought this to the attention of the agent, who explained there had been some confusion of the property in question. The property I actually wanted to look at had been let agreed and the person is apparently moving in next week despite Abbotts still advertising it. I don't believe abbotts know which properties they have available to let. Useless customer service, very unapologetic and all round terrible company.

Matthew · 29 July 2019

★★★★★ 4/5

Google

I recently had my house let out and the tenants put in a months notice to quite of 16th December, by 18th December the lettings agents had not even re advertised it, this followed a long series of mishaps by them and I changed to Abbotts. I met with a charming lady called Gemma and within days wheels were in motion and the vacancy was filled. I have spoken with a few of the team and can honestly say they all act in a totally professional manner at all times, I would not have a problem in recommending them

Bill · 29 July 2019

★★★★★ 4/5

Google

Me and my partner have been renting for almost 2 years now with Abbotts. We didn’t have the best of starts, when looking for potential properties there were constant issues going to view the property we were really interested in. Even after we put a deposit down on the place (blind) we were still given reasons why we couldn’t see it. After that a few errors were made with information about the property which were more than a little frustrating. Since moving in and dealing with the property management side of the business I can say the customer service has been brilliant. Where we have had issues the team have got back to us quickly and have organised visits to the property making sure to do so at our convenience. Recently the responsibilities for managing the property have been with a property manager called Rebecca. She has been very polite, very proactive and very professional with any concerns we have raised. If this review was solely on the property management service and the experience with Rebecca it would have been 5* however our early experience with the company which were quite negative have made this not possible. So 4* Overall.

Charlie · 29 July 2019

★★★★★ 5/5

Google

I wanted to write to you to inform you of the excellent service and professionalism provided by Tina B. She has been absolutely brilliant in all aspects and I would appreciate if you could reflect this in some form of company recognition.

Daniel · 20 May 2024

★★★★★ 5/5

Google

Very helpful, friendly and professional service, a big thank you to Daniella and Lynsey for their help and quick responses with any queries we had.PositiveProfessionalism

Owen · 20 June 2021

★★★★★ 5/5

Google

This review is for the lettings department who i am happy to endorse with a five star rating. Livng in Dubai, Gemma Cribb in particular has led from the front and proved to be an earnest, dynamic and consumate professional with paying close attention to an owners pparticular needs. The wlole team including the affable and engaging Suzie Twiddle have supportes the letting with much grace and conviction. I look forward to working with Abbotts on my next purchase.

Ehsan · 29 July 2019

★★★★★ 1/5

Google

INCOMPETENT!! I've never come across such a useless branch in my life! They didn't have a clue what to do at the end of my tenancy, didn't even want me to leave my keys with them even though that is what I was legally required to do! LOST MY DEPOSIT! That I was told 4 weeks ago I would receive! The only star I give is to Suzie the only one there that knows what the hell she is talking about! Stay clear of Kings Lynn if you don't want a years worth of hassle and stress

Beth · 27 March 2018

★★★★★ 1/5

Google

Communication absolutely rubbish. Once your in a tenancy agreement forget any further correspondence. One agent very rude, even put the phone down after admitting and apologising that she didn't pass on some information when she should have done. Avoid them, very rude and never follow up on repairs needed to property. Disgraceful!

Jan · 30 June 2023