William H Brown Downham Market reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Trustpilot

William H Brown Dinnington

From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy making the process as smooth as possible. If the other estate agents in the chain had been as good we would have had a stress free sale and purchase. Cannot recommend them highly enough. Would happily use again

Richard · 22 February 2021

★★★★★ 5/5

Google

We are very pleased with the service we have received from the Downham Market Branch, particularly Charlie Rhodes. He is extremely polite, patient and nothing is too much trouble. He is an asset to William H Brown.

Kevin · 23 October 2022

★★★★★ 5/5

Trustpilot

Great Service from Lisa Tricio

I wanted to do a quick review on Lisa Tricio the Lettings Support Centre Manager at William H Brown based in Grays.Lisa has managed a property I owned in Barking for a few years and has been a breath of fresh air in the way she deals with people. Her level of customer service is second to none and she has regularly gone well and truly past the call of duty to assist me. This has involved regularly going back into archives to find historic documents enabling me to claim refunds of tax, dealing with tenants in a really fair and professional way and organising suppliers to fix things in the property, when things broke down.She is a real credit to this organisation and I am really grateful and appreciative of all the work she has done for me over the last few years. These things don't go unnoticed and I have sent you a little something this week to the Grays office, just to demonstrate my appreciation, following sale of the property.I have always felt really well looked after and you were always my first port of call whenever I had any problem. You always resolved things and quickly - so thank you.

Rob · 14 January 2025

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 5/5

Google

The management of our property by the Downham Market branch led by Ben Penfold has been consistently impressive. We highly recommend their full management service as issues are dealt with professionally and promptly. In conjunction with the thorough 'Right to Rent' vetting checks we have had exceptional guidance from Ben to help us select the right tenants for our property and really value his honest and principled approach. Even during the COVID pandemic restrictions Ben and his team managed to get us 4 offers on our property and complete all the checks and paperwork for a new tenant to move in during the first week of June! WH Brown Downham Market is highly recommended for landlords looking for an experienced team and happy tenants.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 23 October 2020

★★★★★ 5/5

Google

I have rented several houses and bought two in my time so I have had many dealings with estate agents. I haven’t always been best pleased. When renting a property recently I couldn’t help but be bowled over but the sheer efficiency and friendliness of the staff at William H Brown in Downham Market. Especially Ben. He made EVERYTHING run so smoothly and took all of the stress and fear out of moving home. (it’s not easy renting with a dog) I was moved in within two weeks without a single hitch. Absolutely superb service. I can’t thank you enough Ben and William H Brown and Of course the landlords too. One happy tenant.

Natasha · 23 October 2020

★★★★★ 2/5

Google

The Estate agent itself was nice, however they could have done their due diligence on a oldish house in the Ferry farm(Cambridgeshire/Norfolk)...the owner clearly kept it from us that house was underpinned. We the naive buyers paid out from our pocket to find out that the house was indeed underpinned. Wasting our money and time! Second time this is happening with us, where the owners clearly deceiving buyers!

Betsy · 15 January 2024

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 1/5

Trustpilot

The worst estate agent out there

The worst estate agent out there. I should have read reviews before trusting them to sell my property. They did not actively try to sell my property, communication lacked massively, didn’t take my property off the market when advised to and lost my flat keys. All this and when they had the chance to put this right - did nothing. Please avoid - they don’t care for customers. There are much better estate agents out there.

Lynsey · 17 February 2025

★★★★★ 1/5

Trustpilot

William H Brown in howden.

William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.

RUDEHOWDENMANAGER · 10 September 2020

★★★★★ 2/5

Google

The Estate agent itself was nice, however they could have done their due diligence on a oldish house in the Ferry farm(Cambridgeshire/Norfolk)...the owner clearly kept it from us that house was underpinned. We the naive buyers paid out from our pocket to find out that the house was indeed underpinned. Wasting our money and time! Second time this is happening with us, where the owners clearly deceiving buyers!

Nahtich · 27 December 2023

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 5/5

Google

I had a great experience with Jakub from the letting team at Downham Market. Although I found a property elsewhere, he did the most he could to help me find a property with my situation by regularly updating and informing me of properties which would suit me. It’s greatly appreciated for his time and efforts.

Heidi · 23 August 2024

★★★★★ 5/5

Google

Apologies it’s about 6 weeks late (been busy settling in!) but just wanted to leave a review saying a big thank you to William h brown downham market and specifically Charlie for helping us to purchase our dream first home! The welcome pack we received was also a lovely touch and we really appreciated it! - Charlotte and Ross :)

Charlotte · 25 May 2024

★★★★★ 5/5

Google

Shannon was extremely helpful and professional throughout the process which is normally quite stressful but she put my wife and me at ease would highly recommend her through William H Brown to anyone looking for an estate agentPositiveResponsiveness, Quality, Professionalism, Value

Ryan · 23 October 2021

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 5/5

Google

We recently purchased our house through William H Brown. Christian was our go to guy throughout the process. Nothing was too much trouble for him. All enquiries dealt with quickly and efficiently. Christian kept us fully informed throughout the whole process. Got the keys to our renovation project on Friday and will definitely have him round to value once all the work is completed. Xx

Samantha · 23 October 2022

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 5/5

Google

I recently bought a house where William H Brown were the Estate Agents and I found Charlie Rhodes to be an efficient and friendly member of the team. He was always helpful and understood what I was looking for in a property. He was very calm when things didn’t go as planned in the chain and kept me informed at every stage if the move. He was excellent.

Christopher · 23 October 2023

★★★★★ 5/5

Google

Property Search - Good service and friendly response from the Downham Market team, Beth, Charles and the others. Very helpful assistance in tying down a property for me after a long search. Rental - An excellent and friendly service from the team at Downham Market (Ben and Shannon). Prepared to put themselves out to offer solutions to my particular problems, that was really appreciated - all solved with a smooth and professional approach to viewings, tenancy offer, references and final signing. Would definitely recommend them to anyone searching for rentals in this area.PositiveResponsiveness, Professionalism

Mike · 23 October 2022