William H Brown Downham Market reviews in King's Lynn and West Norfolk

★★★★★ 5/5

Google

Great initial mortgage conversation with Alex as a first time buyer, was really helpful

Will · 11 July 2026

★★★★★ 4/5

Google

Myself and my husband were homeless living with family after a no fault eviction after 12 years renting when we saw our now bungalow on Rightmove we rang WH BROWN and as soon as Jakub picked up the phone we knew we were in excellent hands. Jakub and Sophie both led us gently through the brutal rental market as it is now and very luckily they helped us secure our bungalow. We cannot thank them enough for their kindness, professionalism, patience when all the form filling online was so daunting and not easy and above all their care and kindness shone through. We would highly recommend anyone to use their services. The only negative point and we would have given 5 stars in the review otherwise was the rubbish "Welcome to your new property box" and not having enough full knowledge of the property on viewing to answer questions in the 15 min appt. Thank you once again Jakub and Sophie for saving us from homelessness we will be forever grateful. Sarah and Tony Rutterford

Sarah · 23 August 2024

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Sophie and Ben were very easy to work with especially that I'm new to the area. They explained to me exactly what needed to be done and walked me through how my company works with them. They were also very responsive to all my inquiries and would recommend their services to new tenants both foreign and local.

Orlando · 23 October 2022

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 5/5

Google

Lucy was very helpful with our house sale and I thoroughly recommend her. She kept us informed at all stages of the sale and did her best to make the process as easy as possible. Recommended.

Peter · 25 April 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Great experience finding a place to rent with WH Brown and as a first time solo renter it couldn’t have been more assuring. I was assigned a designated agent (Shannon) Which was great for continuity and familiarity and she was super helpful, friendly and patient in both helping search for a place and going through the entire process of moving in.PositiveProfessionalism

Jack · 23 October 2021

★★★★★ 5/5

Google

Thanks for all the help! And a big shoutout to Jakub for being a massive help in getting me sorted with my letting property. 😁😄 …

Mads · 23 August 2024

★★★★★ 5/5

Google

I would highly recommend William H Brown in Downham Market to anyone seeking to rent a property. Amber and Sophie have been exceptionally kind, professional, and helpful throughout the entire process. We are truly grateful for the outstanding support and service we have received from them.

Emmy · 9 August 2025

★★★★★ 5/5

Google

Excellent estate agents in Downham Market. Sophie very professional when letting me the property and it was very straightforward. Amber then joined the team and dealt with any issues thereafter. I can thoroughly recommend William H Brown to anyone wanting to rent in this area.

Vanessa · 18 August 2025

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Google

Amber has gone above the call of duty to get us the house we wanted for a second time an absolute star

Bronwyn · 11 March 2026

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

Charlie Rhodes was great. I had to sell my property at a distance so Charlie managed all the liaison with the utilities, decorators and repair men. I couldn't of asked for better service.

Robert · 23 October 2023

★★★★★ 5/5

Google

Found myself in a bit of a desperate situation trying to find a place to live. Ben was brilliant the whole way through the process of renting. I felt his positive, helpful attitude and he was either always available to talk things through or would call back with immediacy. I couldn't have asked for a better agent, especially when a first property fell through, all his above traits shone through. Would highly recommend him and the company.

Josh · 23 October 2022

★★★★★ 5/5

Trustpilot

Marc and his team at the Rainham branch…

Marc and his team at the Rainham branch were very diligent in helping us with selling our property @ Broadhurst Walk Rainham.The customer care to carry us along with all the necessary process with our buyer was very good.

Deji · 21 January 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

Sophie and Ben were amazing at helping us find a new place. They kept us informed throughout the process and went out of their way for us. As well as having outstanding customer service, they are reliable and will answer any questions you have.

Jenessa · 23 October 2022