Trusted Agent profile · King's Lynn and West Norfolk
★★★★★
1,462 reviews across 2 platforms
2 Market Place, Downham Market, PE38 9DE, King's Lynn and West Norfolk, PE38 9DE
William H Brown's office in King's Lynn and West Norfolk, at 2 Market Place, is rated 2.5 out of 5 across 1,462 reviews on two platforms, including 253 Google reviews rated 4.7.
Every review we hold for the King's Lynn and West Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleWilliam H Brown could not have been more helpful in securing my new home . Ben was professional and helpful at the viewing answering all questions raised ,Richard oversaw the handing of the new tenancy brilliantly ,was very reassuring of any queries I had and was prompt returning calls and keeping me informed on all aspects . Overall a fantastic service from all and I am now very happily settled in my new home . Many Thanks !!
1/5
TrustpilotPromise the skies, deliver what exactly?
When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!
1/5
TrustpilotI would leave no stars if I could
I would leave no stars if I could. No communication. Was recommended modern auction method, hopeless, price plummeted and eventually we found out from the buyers a member of staff recommended a low bid. Very poor or no service at all.
5/5
GoogleHands down the best estate agent I have ever met so far. Jakub and Sophie are so professional -- super friendly, quick response all the time, and they get everything properly done for you without you having to worry about anything.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot for the Inexperienced
This company provided extremely poor service, they have been found by the property ombudsman to be negligent in their duties. They failed to get previous landlord or any personal references for the tenant they provided on their 'tenant find service' . They failed to do the start of term inventory in a timely manor. They used an external company to do the credit checks who managed not to find the tenants CCJ's that they already had. If you use this firm be advised you will need to supervise them at Every step and check every step of their work. Not for the inexperienced. And they will charge you for the privilege of being incompetent.
5/5
GoogleBeen dealing with Ben @ WHB to help source a place for my brother who is moving back to the UK from overseas. Ben has been amazing, helpful, pragmatic and sensitive the needs of those involved in an international move. He has delivered on every aspect of the process and all of his promises. Thanks Ben and WHB.
1/5
TrustpilotBunch of illiterate clowns - don't waste your time!
Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!
5/5
GoogleI would like to say thank you to Ben and Shannon for helping myself and my partner find our first property and talking us though all the way. This made our experience very easy and enjoyable. We had no problems and they were very responsive when we had any queries. We would highly recommend. Thank you again for all your help and support.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotBrown by name, brown by nature
I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.
1/5
TrustpilotThis is an appalling estate agents…
This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health
1/5
TrustpilotIf I could give minus stars I would. They are criminals.
Our experience with William H Brown has been absolutely horrific from start to finish. This is genuinely the worst letting experience we have ever had, and the level of negligence, dishonesty, and disregard for tenants’ wellbeing has been unbelievable.
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
5/5
TrustpilotPurchasing/looking for a property with…
Purchasing/looking for a property with Charley at WH Brown. Charley was extremely helpful and professional through the process.
5/5
GoogleWould like to say a big thank you to Ben and Shannon for providing a first class service in letting our property. We will definitely be using them again. Many ThanksPositiveResponsiveness, Professionalism
Thank you for the 5 star review! We’re pleased to hear you were happy with our service from Ben and Shannon.
5/5
GoogleHad a relatively poor experience with this company a few years ago, but my god this new team are fantastic. Ben, Katie and Kristen deserve a special mention and we were so pleased with our experience this time round. Couldn't do enough for us and never felt we were asking too much. They kept us up to date and we felt well informed every step of the way. Restored our faith in your company and will definitely be using again when we get bored of our new home! :)PositiveProfessionalism
Thank you so much for the 5 star review! We wish you all the best in your new home!
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!
1/5
TrustpilotAwful overall..
Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.
5/5
GoogleBrilliant service across the board, Jakub and Sophie have made everything so easy for our move and gone above and beyond helping out even once we’ve moved in - I cannot recommend them more if you looking to rent a place in or around the area!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
1/5
TrustpilotAvoid: King’s Lynn and Downham Market…
Re King’s Lynn and Downham Market branches. Hassled us relentlessly when we withdrew a sale (after a death in the family which changed the circumstances). They were aggressive and without any compassion. We tried again a few years later to sell via them and they were aggressive, under valued the property ‘for a quick sale’ without full consent, were slapdash with paperwork, put the house up before we had consented, again. When we decided to go with another agent due to repeated unprofessional customer service they relentlessly hassled again, multiple calls and emails demanding explanation when we didn’t need to provide any. Lastly, when using their renting services this year, they have not paid back our holding deposit on a flat we were unsuccessful in getting, despite saying they would and has gone on for months when they should repay after 14 days! Property Ombudsman case right there. Avoid at all cost. Absolutely diabolical behaviour and the other TP ratings back this up too.
5/5
GoogleI brought a property and then decided to rent it out, being new to the renting game It was very overwhelming but Ben and Sophie were amazing and nothing was ever to much trouble in explaining things. I would highly recommend there services.
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
5/5
GoogleJust wanted to post a quick review of Lucy, she helped us and kept us up to date every step of the way, helping with getting enquiries moving along faster and getting our moving date secured asap. Great experience for us at first time buyers.
Thank you so much for your kind 5-star review! We’re so glad you received a brilliant service from Lucy & we wish you all the best in your first home!
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