Allen & Harris Kilmarnock reviews

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

The Team at Allen and Harris in Kilmarnock are fantastic. I want to thank Mazda, Sean and Martin who have been great support to me when I buying my property. Amazing customer service. I have recommended to my family and friends when buying or selling property to go see the team in the Kilmarnock office, they are the best so friendly, kind and helpful. I also would like to thank Fiona the mortgage advisor is so lovely she helped me every step of the way set up my mortgage. Thank you so much Allen and Harris team in Kilmarnock.

Stephanie · 14 October 2025

★★★★★ 5/5

Google

Very happy with my whole experience with Allen and Harris Kilmarnock Branch: Fiona, Sean, Mazda and Julie were all so helpful in different ways and work really well together to help you with the whole process. Sean was very friendly and helped me in terms of looking for property. He was also helpful in terms of making sure I was being looked after by my estate agents. He is very approachable and relaxes you with the process. Fiona was so personable and kind, she found me a mortgage deal that fit all my needs and she genuinely cares about all her clients and wants the best for them. I would recommend going to Fiona for mortgage brokering services as I felt so looked after by her. Mazda has such a lovely manner on the phone and deals with any queries you have very promptly. He is always happy to help ☺️. Julie was also very lovely on the phone and when we had the chance to meet her in person when she let us view our home before purchase. Again she was so warm and friendly and dealt with any queries I had straight away. All in all I would use Allen and Harris again for estate agency dealings and also mortgage brokering services. I found many other estate agencies to be very cold and snobbish, but the Allen and Harris Kilmarnock team is very down to earth and looks after you.

Hayleigh · 26 September 2025

★★★★★ 5/5

Google

An excellent experience from beginning to end, highly recommended! We’ve recently sold our home and bought our dream house with the help of the Allen & Harris Kilmarnock branch. A special shout out to Mazda who genuinely could not have been more proactive and helpful throughout the process. No problem was too big or too small. Another big thank you to Fiona who sorted all of our financial side of things and really helped to reassure us with any queries we had. A great element we found was the Help to Find service. The whole branch was so proactive and helpful with us finding our forever home, even to the extent of leafleting individual streets we liked the look of. Thank you Allen & Harris Kilmarnock!

Greg · 17 September 2025

★★★★★ 5/5

Google

The service and due diligence from the team at Allen and Harris Kilmarnock has been incredible from start to finish, nothing has been a problem and their attention to detail along with their communication is second to none so I would just like to say a huge thanks to Mazda, Sean and Julie for their contributions in the sale of our property, well done keep up the great work that you all do. Regards Jim and Anne.

Jim · 14 October 2025

★★★★★ 5/5

Google

As a first-time buyer, I couldn’t have asked for a better experience. Sean Turnbull from Allen & Harris in Kilmarnock was incredibly supportive, friendly, and professional throughout the entire process. He went above and beyond to guide me at every stage, making the whole experience much less stressful. His communication was excellent, always keeping me updated and quick to respond to any questions. I also want to mention Fiona, the mortgage broker, who was equally fantastic. She handled the mortgage application process efficiently, responded quickly to any lender requests, and communicated clearly throughout. As a first-time buyer, it meant a lot to have such reliable guidance. The purchase is nearly complete now, and I’m truly grateful for the help and support from both Sean and Fiona. I highly recommend the team at Allen & Harris in Kilmarnock!

Beata · 9 July 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

We sold 2 properties simultaneously with Allen and Harris and felt the full experience from start to finish was fantastic. We were always kept in the loop and Sean went over and above for us with every aspect of the process.

Beth · 11 May 2026

★★★★★ 5/5

Google

Sean Turnbull from Allen and Harris Kilmarnock is an absolute star! Sean has been helpful right from the very start and has done all he could to get us our dream home. He has communicated brilliantly; his emails are always written extremely well and he clearly cares; he has done all he can for the vendors and us as purchasers; speaking to him on the phone he is so reassuring and cannot do enough to help. I am extremely impressed with him and cannot recommend him highly enough. He's definitely in the right job and professional in all aspects. A pleasure to do business and he goes above and beyond in his role. Sean is an absolute credit to this estate agent. Thanks so much Sean :)

Beverley · 1 May 2025

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

Excellent service - I both bought and sold a house through Allen and Harris in Kilmarnock and the team are just brilliant. Fiona set up my mortgage, Natalie, Connor and Ben supported me through both the sale of my property which was quite an ordeal due to things outwith my control however they were brilliant! They were also the estate agent for the house i purchased- they were great at showing me houses that suited my needs and kept me informed at all times both with the sale and purchase.

Liz · 11 October 2024

★★★★★ 5/5

Google

Allen and Harris are a brilliant estate agent but I am really leaving a review about Connor Cooper their sales negotiator. This young man is just a super star. His customer service skills and approach to you is something I have never experienced before but I really appreciated the fact that he made you feel like you were important and valued. Some of the other local estate agents should take a leaf out of Connor's book on customer service. A huge thank you from me to Connor and the team and Allen and Harris!

Lesley-Ann · 11 October 2024

★★★★★ 5/5

Google

I had the most fantastic experience working with Natalie ,Conor and Fiona! From my initial enquiry Natalie was very helpful and informative.She really put me at ease throughout the journey! Conor …..there’s not enough words to say about Conor he is fantastic and shows so much passion in the job he does! He is an absolute dream! Fiona ….is fantastic at going through all different avenues possible to gain mortgage! She works so hard and has so much experience Thank you so much to all three of you dream team!! Nicola

Nicola · 11 October 2024

★★★★★ 5/5

Google

Had an excellent experience with Allen and Harris in Kilmarnock. A special thanks to Sean, who was absolutely fantastic from start to finish. He was friendly, professional, and always kept me informed. Nothing was ever too much trouble, and he made the whole process feel smooth and stress-free. Highly recommend this team, especially Sean, for anyone buying or selling in the area!

Magda · 6 June 2025

★★★★★ 5/5

Google

My experience with Allen and Harris was great. From the minute we spoke to Martin we decided to go with them. Mazda and Sean were always efficient and polite to deal with. Also helpful having a mortgage consultant in the branch for potential buyers. They also came recommend to myself and I would also pass on my recommendation.

Margo · 25 May 2025

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 5/5

Google

Sean Turnbull went absolutely above and beyond to help us find a house to buy as we had gone through a rough time with trying to buy a new build property. Nothing was too much trouble and communication was exceptional!

Jonathan · 11 October 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

My experience with Allen and Harris was exceptional from start to finish. I contacted them to value my property before selling. Martin explained everything in easy to understand terms and was very helpful throughout the whole process. Mazda organised a lot of property viewings from prospective buyers within the first two weeks of the property going on the market an had two offers for me within three weeks! I would give six stars if I could, the team at Allen And a Harris Kilmarnock are diamonds and I would highly recommend them. Thank you team!

Mark · 14 October 2025