Butters John Bee Kidsgrove reviews

★★★★★ 1/5

Trustpilot

Poor Customer Service

Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.

Will · 7 April 2022

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy

Andy · 28 July 2023

★★★★★ 5/5

Trustpilot

A big thank you to Charlotte Foden for…

A big thank you to Charlotte Foden for all her help and support. Very professional and friendly, answered all my questions, told me everything I needed to know and kept me in the loop with the whole proses. I’m now ready to collect the keys to a beautiful home to settle down in with my children!! Thank you :D

Holly · 10 June 2020

★★★★★ 5/5

Trustpilot

Professional Lettings Management by Liz

Despite the current Lock-down situation Liz Thompson and her team at Hanley have maintained and provided a first class management service. Looking after our portfolio of properties, professionally supervising repairs and handling the requirements of tenants. As a result, we shall shortly be placing more properties for management with butters john bee. Thank-you Liz for all your hard work!

PA · 7 May 2020

★★★★★ 5/5

Trustpilot

Fantastic personal friendly service.My…

Fantastic personal friendly service.My partner and I were made to feel so much at ease with the fantastic helpful staff at buttersjohnbee.Very professional and friendly so approachable nothing too much trouble,and understood our situation.Sean and Hayley have been amazing and kept us informed and guided us through the process with reassurance.Our move back to Shrewsbury was made easy,thank you !

Donna · 11 November 2019

★★★★★ 5/5

Trustpilot

Teri has been great

We have just bought a property via BJB and dealt with Teri. The purchase has had many issues along the way, however Teri has been attentive, communicative and as helpful as she could possibly be. Teri is a credit to Butters and knows her stuff. Thank you for all your help along the way

Caroline · 19 May 2021

★★★★★ 5/5

Trustpilot

An excellent Estate Agent

I have been extremely happy with the service I have received. All the staff were helpful but in particular Diane who I dealt with most of the time. She had time for me during this stressful period and went over and above her role with kindness and humour.... excellent. I would recommend her/butters john bee to anyone selling/buying a property.

Sylvia · 5 June 2019

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, i applied for a property and within half an hour i had a phones call about a viewing, a guy called Michael was really helpful and helped me all the way through the process, if there was anything i needed know or any help i needed he was just a phonecall away. Cant thank Michael enough

Annaleigh · 26 March 2020

★★★★★ 1/5

Trustpilot

Disappointed is an understatement

Disappointed is an understatement to hear that BJB have taken money from the charity TWOCO for a property not fit for purpose. I urge other members of the public to think twice before using the services of BJB lettings and I also urge BJB and the landlords to work with the charity to refund their money promptly.

Lewis · 2 June 2020

★★★★★ 1/5

Trustpilot

Disgusting

Disgusting. Do not use this estate agency, absolutely disgraceful liars, had to take legal action against them for lying and trying to cover their tracks.

Mitchell · 13 August 2026

★★★★★ 5/5

Trustpilot

Thank you so much Michael and Connor

Thank you so much Michael and Connor, whilst I haven't found a suitable property yet, they have constantly been in touch and advised me when any potential property that would suit me has come to the market.. This is something I have not received from any other agent and I am really grateful they have kept me informed..

Mrs · 10 January 2020

★★★★★ 5/5

Trustpilot

Very friendly and efficient team

Very friendly and efficient team. Special thanks to Jan for her patience in what turned out to be a long conveyancing process. Couple of niggles with the accuracy of the room measurements and prospective buyers saying it was difficult to book a viewing via email but otherwise the service was excellent and good value compared to other high-street agents.

Michael · 12 July 2019

★★★★★ 1/5

Trustpilot

Avoid this dreadful agency

Avoid this dreadful agency Having purchased a house through this estate agents…I use that term loosely, I can advise they are the most unprofessional and ineffectual employees of a company, that I have ever come across.I’ve bought and sold a lot of houses, yet have never felt bullied and harassed as I have felt throughout what should have been the most simple straightforward purchase of a house, even told I could be gazumped! If you thinking of selling through them, can I suggest you don’t give any personal information to them, as confidentiality is not a strong point either I lost count of the number of times the phrase “due diligence” was used as an excuse for their constant messages, yet on what should have been exchange day they hadn’t the correct ID in place for their client, basic ID, delaying the exchange for several days Please don’t go through what I’ve been put through For your own peace of mind Avoid Avoid Avoid

Jer · 26 September 2023

★★★★★ 1/5

Trustpilot

Another awful experience with BJB

Another awful experience with BJB! We are selling a property through another Estate Agent in Sandbach. Our property was only listed on Friday afternoon yet first thing on Monday morning pre-10am, I received a call to enquire whether we were happy or wanted to change supplier.

CB · 9 March 2026

★★★★★ 5/5

Trustpilot

The 5 stars are for Natalie at the…

The 5 stars are for Natalie at the Crewe branch, who has worked very hard for me as a landlord. The staff at BJB are trying their hardest to do a fantastic job despite there obviously not being enough staff to manage the workload. Thank you Natalie, keep up the great work!

Joanna · 13 July 2021

★★★★★ 5/5

Trustpilot

Exceptional customer service

I moved from Sandon Bank and required a bungalow until I found a new home. Once I found a bungalow which was being marketed by your Stafford office I dealt with Hayley. Hayley managed to help me move into the bungalow in a timely manner. She was very helpful, polite, calm and very professional. An asset to your firm😀

Mrs · 16 May 2019

★★★★★ 1/5

Trustpilot

Worst agency ever

Worst agency ever, they are stealing your money, ignoring the messages and calls, as a landlord I don’t recommend this agency and will never use it again, EXTREMELY UNPROFESSIONAL.

RAMUNAS · 13 July 2026

★★★★★ 5/5

Trustpilot

Friendly and fantastic service!

Friendly and fantastic service!I recently dealt with Michael Ferris when enquiring about renting a property in the area. He was very helpful and couldn’t have done more for us. He always followed up with a call when he said he would. I would definitely recommend BJB to anyone looking to rent/buy. Very informative and professional. Thanks again Michael!

Emma · 10 October 2019

★★★★★ 5/5

Trustpilot

Couldn't of asked for more from Butters…

Couldn't of asked for more from Butters John Bee. Michael made what can be a very stressful situation a breeze and kept us up to date at all times. The LetTrak app is fantastic to monitor the progress of your move and also be able to electronically upload vital documents. 10/10, thanks again for all your help Michael.

Tom · 12 September 2019

★★★★★ 5/5

Trustpilot

Amazing service from Chelsea.

We have just had the most amazing experience with Butters John Bee Newcastle Under Lyme. Chelsea Woodroffe is a credit to the company and has been an absolute dream with us. She has made it so easy for us to transition through each application stage and kept in regular contact. We are so happy with our new house.

Cerys · 4 July 2019

★★★★★ 5/5

Trustpilot

Excellent service

I have been on a viewing with Corrie from the Crewe branch and I was very pleased with her knowledge and how much information she gave me. She explained all about the deposit options and the whole process of renting as I have never rented before. She made me feel relaxed and comfortable, Thank you Corrie.

Mrs · 13 February 2020

★★★★★ 5/5

Trustpilot

Excellent Service

Have dealt with Charlotte from the first viewing right through the transaction. She is friendly, professional and kept on top of the progress through conveyancing. Highly recommend.

DP · 1 December 2023

★★★★★ 5/5

Trustpilot

Myself and my partner would 100%…

Myself and my partner would 100% recommend BJB. They have made the move into our rental property as smooth as possible and have been timely in dealing with any requests we had for the landlord. Fay has been particularly helpful in enabling communications between ourselves and the landlord, and ensuring that all parties are happy! Thanks Fay!

Rebecca · 11 April 2019

★★★★★ 5/5

Trustpilot

Professional service

I experienced a smooth, efficient professional service from the team at Sandbach with particular thanks to Reuben who was unfailingly polite and helpful and for whom nothing was too much trouble. I should like to wish the whole team a very merry Christmas and happy New Year

Liz · 22 December 2021