Butters John Bee Kidsgrove reviews

★★★★★ 5/5

Trustpilot

We were extremely pleased from the…

We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.

Rena · 28 February 2020

★★★★★ 2/5

Trustpilot

Rubbish communications

This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.

Jane · 23 July 2025

★★★★★ 5/5

Trustpilot

Nothing was too much trouble for Emma...

We sold our house really quickly last May with Buttersjb. We had Emma Spanton there for us the whole way through to Completion, Emma was so helpful, nothing was too much trouble even though i kept ringing and emailing her for updates. We were very happy with the service we got from Emma and the team at Newcastle-under-Lyme, Thank you Emma. We couldnt have got through it without you.

Mr · 31 January 2019

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, particularly from Kelly Johnson who was so helpful all the way and went out of her way to help and always got back to me straight away by phone or email . I can’t thank her enough

Rachel · 8 June 2026

★★★★★ 5/5

Trustpilot

Above and beyond

We used BJB in Sandbach to sell our home. We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates. They went above and beyond to get our house sale completed.

Beckie · 24 July 2023

★★★★★ 5/5

Trustpilot

We were looking for somewhere to move…

We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you.

Aimee · 9 June 2020

★★★★★ 5/5

Trustpilot

Thank you!

We were so pleased with how quickly and smoothly the whole process went. We used the Sandbach office where Diane was particularly helpful and very proactive in trying to move the process along as fast as possible. She also offered help and advice to us as newcomers to the town and provided a kind of aftersales service to help us settle in. Many thanks Diane!Don & Vivienne Higgs

Don · 25 February 2019

★★★★★ 5/5

Trustpilot

We've dealt with Danielle as part of…

We've dealt with Danielle as part of the property management team for the last three years and with multiple properties. She has always made any contact with ourselves and landlords as seamless as possible and if we ever have issues with a property she is quick to ensure the issues are resolved ASAP. Thanks so much to Danielle and the rest of the team 🎉

Amy · 2 March 2020

★★★★★ 5/5

Trustpilot

I had the pleasure of meeting Tresa…

I had the pleasure of meeting Tresa Harris yesterday I went to a viewing of a house with my family. Tresa was extremely helpful and has great inter personal skills. Highly recommend Butters John bee. Thanks for a great experience.

Jessica · 11 September 2023

★★★★★ 5/5

Trustpilot

Thanks to Jenna and Rebekka for their…

Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.

Mr · 31 October 2019

★★★★★ 5/5

Trustpilot

I dealt with Fay Gribbon whom was…

I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.

Tracey · 30 October 2019

★★★★★ 5/5

Trustpilot

Absolutely superb service from start to finish!

Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.

Tamsyn · 11 February 2019

★★★★★ 5/5

Trustpilot

Rental upkeep/maintenance

Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....

Alison · 18 May 2020

★★★★★ 5/5

Trustpilot

Excellent service

Bjb helped me move into my first property. I had excellent service from Lucy Strassmann. I received quick reply’s and phone calls to make sure any questions I had got answered with as much detail as possible. Lucy was very kind and friendly and she made a very exciting and nervous experience very enjoyable. Would recommend using bjb again and especially Lucy.

Jade · 15 June 2020

★★★★★ 5/5

Trustpilot

My property letting experience

My experience with Butters John Bee in Newcastle-Under-Lyme has been great! Couldn't have asked for better customer service from start to finish. Many thanks to Abbey the manager, Chelsea and especially Lydia whose customer service was second to none, extremely helpful throughout my experience of letting my property. Would highly reccomend these girls to anyone looking to let there property Mrs S Singh

Sanj · 10 February 2020

★★★★★ 5/5

Trustpilot

Now, that's what I call Customer Service

Thanks a million for a great day.Great customer service, extremely patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. If that isn't customer service then you must be an alien. Great tattoo as well. Elle Cooper was amazing...🐝🐝

Taiwo · 11 February 2022

★★★★★ 5/5

Trustpilot

The Awesome Michael @ bjb Crewe

The Awesome Michael @ bjb CreweWould like to mention Michael @ bjb crewe who was amazing during the process of my family renting a house in Northwich.Really impressed as we had a small time frame and it was during lock down when Michael was working from home. Michael even dropped the keys off at the house on his day off.Thanks againFranc.

Francesco · 10 June 2020

★★★★★ 5/5

Trustpilot

Providing me with insightful knowledge

Been speaking to Michael during the last few weeks, he has provided me with insightful knowledge and information during this difficult time regarding the current rental market and the dos and don't of the area, I feel that he will be my go to guy when I need him to find me tenants. Thank you Michael for your time and patience.

Mrs · 9 June 2020

★★★★★ 5/5

Trustpilot

Thanks to Debbie Birks

Thanks to Debbie Birks, who responded to my requesting a Tenancy Agreement to be sent to my email.I have been with Butters John Bee now (fully managed service) for approx 10 years, & even though I am approached by other estate agents to take over my entire portfolio, I am very much happy to stay with Butters John Bee.Would highly recommend.Paul Tawn

Paul · 7 February 2020

★★★★★ 5/5

Trustpilot

My Experience with Butters John Bee

My experience with Butters John Bee has been brilliant. My agent Chelsea was so kind, helpful and professional...She genuinely was spot on with everything. To the success in my new move. Chelsea is very quick to get back in touch with any query’s asked. I would definitely use them again! I can’t thank Chelsea enough for her support with this process. Thank you!

Phillipa · 9 September 2019

★★★★★ 5/5

Trustpilot

I have recently rented from Butters…

I have recently rented from Butters John Bee, and have to say the service was excellent. Jenna was fantastic and friendly and kept me up to date throughout the whole experience. She was always contactable and answered my issues very promptly. Before this rental i have always gone private. But i would be very happy to recommend and use this company again.

William · 4 December 2019

★★★★★ 5/5

Trustpilot

I have been a tenant fo about 2 years…

I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again

Jason · 15 November 2021

★★★★★ 5/5

Trustpilot

A very happy customer

Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.

Keyleigh · 14 May 2019

★★★★★ 5/5

Trustpilot

Experienced and efficient

The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.

Louise · 29 August 2021