Chancellors Kidlington reviews

★★★★★ 5/5

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I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 1/5

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Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Google

Shai delivered an efficient, fast and proffesional service. Really happy with his service !

Erick · 4 July 2025

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

Not possible to give zero stars. Lettings negotiators are able to provide false information on which to base tenancy contracts and then refuse to acknowledge that the agreements have been put in place based on misinformation. Property fully managed by chancellors and yet left in a state of disrepair, if only the landlord knew all the information. Absolutely do not use.

Amber · 21 February 2023

★★★★★ 5/5

Google

Ryan Freeman has been very helpful, when I queried a property he got back to me very fast and suggested another option too. Very organised, him and Cameron Watkins met me at the house very friendly and helpful. After that everything has been great and they have both been in touch throughout the purchase process. Been a good experience working with both of them.

Kim · 28 July 2019

★★★★★ 1/5

Google

Absolutely diabolical service that we have had from Chancellors completely utterly wasted our time, money and belief. Firstly it has taken over a year and still no completion due to the seller pulling out ok you can say this bad luck or just incompetency from the agent part. Buyer requested to change solicitors, then some documents got lost, then they are struggling with funds. Then they are on holiday and needed to apply for a mortgage. Time after time just been giving us the around. We then instructed we will be changing agents and requested the property to be removed from all advertisements 2 months on the advertisement is still active. If anyone is considering seller, buying or rent stay clear of using Chancellors.

Ken · 28 July 2019

★★★★★ 5/5

Google

Holly was so polite and patient with all our questions as it was my first house with my partner!!

Oliver · 17 June 2022

★★★★★ 5/5

Google

Thank you to Anthony for going above and beyond this week to provide an excellent service!

Emma · 15 October 2022

★★★★★ 1/5

Google

Stay away. Very poor communication and service levels with many changing people involved during the tenancy process, none of whom take any kind of responsibility or properly communicate with each other. We have used them on and off for a number of years and seen a steep decline in service levels over this period. In the interests of transparency, we are currently involved in a dispute with them over their lack of due diligence and care.NegativeResponsiveness, Professionalism

D · 21 June 2020

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

Chancellor's have given excellent service throughout the sale of my property.Also through the rental service. With good communication and up-dates.dealing with the marketing of my property as well as providing advice and support. Mr Anthony McCabe has been of excellent support, with up-dates and Administration. Thank you Helen Moore

Helen · 16 August 2022

★★★★★ 5/5

Google

Holly was very infotmative and she had all the answers ,quick replier abd very kind and helpfull thank you Holly

ΘΟΔΩΡΗΣ · 14 March 2022

★★★★★ 1/5

Google

DON'T LET THEM TIE YOU INTO A 24 WEEK CONTRACT. They will spin you a good story but the experience of these agents is limited and their customer service extremely poor. Do they sell your house? No they do not, they just tag along - don't waste your money go to another agent in Kidlington. Also, read the Terms & Conditions they will tie you into a 6 month agreement without pointing this out to you in the first place and you are stuck with their inefficiency for 24 weeks. I am surprised that they are still trading in Kidlington. The staff constantly changing with no fluidity of sales, they may look the part, but they are not.

Francesa · 30 July 2018

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 5/5

Google

We would like specifically to thank Oliver Marsden for his professional and friendly service during our recent purchase. Oliver negotiated and communicated with the vendor to ensure a smooth transaction, he kept us regularly informed and the top end of our chain problem free. We would be pleased to work with Oliver again in the future, however, this will probably be our last move. Hurrah!

Caren · 10 December 2016

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 5/5

Facebook

I would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter

Michelle · 3 March 2020