Bovis Homes South West Midlands Kidderminster reviews

★★★★★ 5/5

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Excellent expeirence at Longhedge Village by Bovis Homes (Vistry)

We moved to our home in late 2021. The customer experience was excellent. When our buyer fell through at the 11th hour Bovis Homes mobilised quickly and secure a very favourable part exchange deal for us. They helped with our moving costs when there was a delay due to conveyancing on their end. The quality of our new build is excellent. Minimal snagging issues and those we had were resolved very quickly and efficiently by our site manager for Bovis Homes Angus at Longhedge in Salisbury. We've always bought new build homes from 3 different developers in the past 15years and Bovis has been by far the best and smoothest experience. Recently we had a snagging issue with a door handle a good 19 months on from move in and they came and resolved it with no fuss.

Daniel · 11 August 2023

★★★★★ 1/5

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Complaints/Customer Services Lack of Contact Details

For a start, I was obliged to provide a one star rating for this review as I was unable to select a 'negative' rating - which would have been -5.What is it with these companies that REFUSE to provide an email contact for either 'complaints' or 'customer services'. What are they afraid of?Thankfully I am NOT a purchaser of a Bovis Home, and based upon current activities of their sales team, I will not be.I asked, simply via a property marketing email, for information on the development. Left email address, but no phone number for contact - I refuse to deal with companies and/or organisations over a telephone as generally all you ever get is lies and un-truths - what I received was 3 emails - 'no-reply' type - informing me that they were unable to contact me due to not providing a phone number, whilst at the same time receiving 3 telephone calls asking me to call their sales team.Guess what? You CANNOT find an email address for complaints or customer services anywhere.Bovis Homes should change their name to Bovis Cowboy Builder Homes

Mr · 10 July 2023

★★★★★ 1/5

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Worst experience of my life

Worst experience of my life. Just before the house prices shot up, we were in the process of purchasing a house in radford semele. Our initial sale fell through as the buyer had wanted to move quickly and Dixon’s hadn’t bothered to contact either of us for a month (i’ll get on to them in another review!) It was all okay and we sold again and everything was going ahead smoothly. They wanted us to sign up with the solicitor even though we weren’t in a position to move ahead yet. My partner asked that the sale was confirmed as we didn’t want to be hundreds of pounds out of pocket if they withdrew. They said everything was fine, so he signed up, the surveyor checked out the foundations (because that’s all there was) for our mortgage and the next day they pulled the plug. To say I was f-ing furious is an understatement. I called up and asked what scam they were pulling. The woman said she had a customer she was with and suggested that she put me on loudspeaker so they can know what con artists they’re dealing with. She sheepishly said she would call me back tomorrow and hung up on me. I received no phone call. I received no refund. Make no mistake, Bovis are con-men. Looking at the property we were going to buy, I think we may have been better off out of it - there was a massive excavated hillside right next to our property which blocked the sun by us and was far closer than it seemed on their map, I think that property was going to have a host of problems so whoever gazzumped us (as I’m guessing that’s what happened) good luck. This was 2021 not 2022

Hellybaby · 12 June 2023

★★★★★ 1/5

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My partner and I moved to Sherford in…

My partner and I moved to Sherford in June 2022 after purchasing a Bovis home. After 2 months of moving in 2 of the clauses in the transfer were broken and Bovis didn’t care at all. We have a fence on our driveway which isn’t supposed to be there in accordance with the transfer and it restricts us that much we can’t get our baby boy out the car. I have now been chasing the customer care team for the last 7 months and it is now effecting my remortgage. Paul Brodie the customer care manager has said the legal team can’t deal with a covenance due to a response they had. I was supposed to receive a phone call from their director Emma Warden-Nevins and never received that phone call. They created these clauses to protect us when we buy these houses and I feel we have bought this house under false pretences and completely left in the dark. Our house is now struggling to get a remortgage and it has effected the value of the property because the transfers have been broken.

Jordan · 7 June 2023

★★★★★ 5/5

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Brimington Heights Chesterfield

From first viewing the show home on the Brimington heights site in Chesterfield in January 2023 to moving in to our stunning new home at the end of March 2023 our experience of Bovis homes has been superb. The sales team (Ellie and Lisa) were helpful and friendly throughout the move process and guided us through every part of the move. Nothing was a problem for them and they made what is a very stressful time a lot easier! The site manager and assistant site manager (Mike and Neil) have also been incredible with the service they provide. No job is too small and the snag list that we had (which only consisted of very minor things) have been rectified within a few weeks. All the trades on site are friendly and their workmanship has been spot on. The estate it’s self is looking fabulous and the houses appear to be built well. I would definitely recommend Bovis Homes and the Brimington Heights site in particular. What fabulous views and a gorgeous setting. Thank you.

Mr · 22 May 2023

★★★★★ 5/5

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Excellent service all the sales team…

Excellent service all the sales team even helped with questions out of office A*

Claire · 24 January 2026

★★★★★ 1/5

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Don’t trust this company!

This company is completely disorganised. At the beginning it looked perfect. Me and my partner went to visit the house we wanted to purchase and at the first visit they started pushing for a reservation fee. They insisted as much as possible, constantly calling and messaging. We’ve finally decided to make a reservation with no much time to think, only 2 days for 385k house. We paid the reservation fee and we were told that if we changed our minds we would receive half of the reservation fee. We did change our minds but when we went to receive the money back, they basically disappeared. I’m waiting for my payment for more than a month now, I’ve chased by email and phone, they told me many times that the money would be with me in the next couple of days. Still nothing. DON’T DO BUSINESS WITH THIS COMPANY, you’ll be disappointed and waste your money. I’m relieved we didn’t buy a house with them. Once they get your money they don’t care about your or your requests.

Letícia · 25 April 2023

★★★★★ 1/5

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‼️AVOID‼️ If you want to see what Bovis…

‼️AVOID‼️ If you want to see what Bovis Homes have messed up, check out the New Stanton Cross development, shocking. Including that huge over the ground poo pipe running infront of residents front windows/doors, poo 💩 coming up through sinks etc.A million other problems 2, did you know they even evicted an old couple who had a farm on the land & let some other farmers stay.Built on land that can flood etc. Now they chopping down historical trees for a roundabout.It's absolutely bonkers. If you don't believe me just check out Purple Vision on you tube his videos tell you everything ! Good Luck to anyone who buys from them, a lucky escape for me & family.

Flow · 29 March 2023

★★★★★ 5/5

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We have recently bought our first home…

We have recently bought our first home with Bovis and can honestly say everyone has been amazing, Jenny, Jonathan and Pete at Greenwell Park have gone above and beyond and made the whole process so much easier.

Joanne · 26 May 2025

★★★★★ 1/5

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Appalling workmanship

We purchased our home in July 2020. In January 2023 we discovered the carpet in my sons wardrobe was sogging wet, and there was mould up the wall - we discovered that the shower had been leaking from the master bed ensuite adjacent to his room.We had the insurance company out who said this was not covered due our policy not covering the poor workmanship by Bovis Homes and this has probably been a slow leak since the house was brought! The building surveyor has said the original fitting was absolutely appalling. We are 6 months out of warranty so Bovis will do absolutely nothing even though it is clear it has been ongoing since before the warranty expired. We are now left with £5000 of damage and are seeking legal advice.

Ruth · 22 March 2023

★★★★★ 1/5

Trustpilot

BEWARE!

BEWARE!! Massively overpriced and poor quality housing and really really poor service after purchase. You'll notice that the developers periodically put the prices up of the whole development, therefore artificially inflating housepricing overall. Advice for future buys:- Go way below the asking price. I got mine for £30k under the asking price (£360k instead of £390k) and to be honest I should have gone lower another £20k lower.- Don't listen to the nonsense and heartless pressure the sales team put you under. They are working to get their bonuses! I recommend saying that everytime they threaten to pull out you'll lower your offer by a couple of grand! And definitely drop your bid last minute. They are desperate to off-load stock for cashflow!- Don't sign off the initial faults list for a long time. They will pressure you to do this but don't. Once you sign it off, you can technically still get things fixed but it basically doesn't happen. We were given a weird vent with flaps which we didn't ask for, instead of the normal once, and it woke our two-year-old daughter up every time it was windy and they didn't fix it for three months. It took a lot of chasing from me and caused a lot of stress.- Bear in mind that Bovis couldn't care less about the quality of their product and service but are trying to rip you off as much as possible.- Be prepared for lots of things to break not long into living there and, once the two period period is up, for the costs to start adding up.

Ali · 21 March 2023

★★★★★ 5/5

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Top Spec New Builds - worth every penny

My partner and I recently visited Bovis Homes at Western Gate, Harpole, NN7, and were greeted by a Gentleman called Sean. We have to speak as we find and can only say that he was so helpful, explained everything in full detail and there was no pressure involved - a delightful experience, unlike some, where you can often feel pressured. He took us around to view properties that were being finished and the Spec of them was perfect and high quality, you couldn't fault them in any way. We have looked at various new build properties, but Bovis is definitely at the top end and worth 5 Stars, and with representatives like Sean it can only be positive.

Julie · 20 March 2023

★★★★★ 1/5

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Dreadful company

Hard to put into words the experience we’ve had with Bovis. To cut a long story short, they pulled out of our part exchange after almost 6 months and on day we were due to exchange contracts. They didn’t even communicate with us and threatened to hold our deposit. We lost hundreds of pounds in solicitor fees and they lied to us time and time again. Cannot suggest more that you avoid this company.

Chantelle · 7 September 2023

★★★★★ 3/5

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I bought a Southwald home from Bovis Home Edwalton

I bought a Southwald home from Bovis Homes Edwalton in August 2020. Within the past 6 months I have had to pay out for repair a roof leak caused by the lead flashing over the en suite bathroom which had no cement fill on the brickwork and needed sealing, and now poor installation of electrical cables, probably loose, in the power box in the kitchen. Its a nice looking house but the workmanship leaves a lot to be desired.

Barbara · 12 April 2023

★★★★★ 1/5

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Buying a Bovis home.

Hi. We recently wanted to buy a New Bovis Home from the Gateway in Bexhill East Sussex. We had a buyer for our home we paid a deposit of £500 to secure our new home at Bovis. Unfortunately our buyer pulled out, not unusual in these times we advised Bovis that we were still interested and wanted our New home. We were still several months away from the new house being ready. Bovis advised us that they could not wait for us to get a new buyer, not only did we lose the opportunity to buy our new house but we also lost half the deposit (£250). We have noticed that our new house is still not built and this is 4 months since we were told it could not be saved for us. Also we have noticed several other properties are up for sale on this Bovis site and have been for sometime. We have also noticed that Bovis property prices have not reduced in line with the changing market. To me it’s not a surprise that Bovis are not selling houses if they turn away potential buyers. If Bovis pulled out of this agreement why should I lose out.

Stuart · 28 January 2023

★★★★★ 5/5

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Excellent Show Home personnel

Excellent Show Home personnel - knowledgeable, organised and professional.

Anthony · 23 January 2026

★★★★★ 1/5

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Awful and expensive Bovis part exchange experience

My wife and I were encouraged to part exchange our property for a Bovis house in Horam East Sussex as we wanted to move to the area from an area where the property market was slower. We were very clear about this from the outset and told that it would not be a problem. Bovis made a good offer on our property and told us that we had to be in a position to complete within 6 weeks and to instruct our solicitor immediately. We were cautious about this as they hadn't carried out a building survey but we were pressured by the sales team that we had to keep up the 6 weeks pace. Bovis listed our property on the market with local agents at the price they had agreed to pay (£30,000 below the agents consensus on market value - but this was ok for us) and carried out several viewings whilst the property was still owned by us. After about 3 weeks Bovis reduced the price of our property by £10,000 without consulting us, further de-valuing it in the local market place, and when challenged on this said that they were only interested in a quick sale for the first time. Despite forcing us to rush Bovis didn't carry out the survey on our property for 3 weeks and they then took another 2 weeks to produce the report - there were no major defects found. When I called the sales team I was told that the time wasted in producing the report did not effect anything and that we needed to keep paying solicitors fees, searches etc so that we could meet the 6 weeks deadline. Once it became clear to Bovis that they would not sell our flat in the 6 week period it took to buy our house I received a phone call from a low level member of the sales team to tell me matter of factly that they were pulling out of the deal. At this point we had spent around £5000 and were 6 days from exchange of contracts. Overall it was a really awful experience dealing with Bovis, from the sales teams rudeness to the money we lost. We visited the site about 2 months after our deal had fallen through and the house we were buying was sold. I strongly suspect that the reason our deal fell through is that a non-part exchange purchaser enquired about it and was preferred by Bovis. We sold our flat about 4 weeks after the deal fell through on the open market but had to sell at the lower amount that Bovis had reduced it to without permission as people enquiring had seen it at this price. I would estimate that the total cost to us in trying to deal with Bovis was around £15,000.

Sam · 11 November 2022

★★★★★ 1/5

Trustpilot

Do not buy a new home from Bovis

August 2021 we brought a brand new home from Bovis Homes in Drakes Broughton, from the moment we moved in we have had nothing but problems, a hole in the wall which they’d tried to hide with the radiator, doors that didnt fit properly, handles constantly falling off the doors, falling off the windows on the front ( less than a year of being here ) leaking downstairs toilet which they came back 3 times and said it was fixed but wasnt and ruined the flooring in the WC. Broken tiles in the bathroom and the list goes on. This is a house which no one had lived in before us.

Rose · 17 October 2022

★★★★★ 1/5

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bovis are hard work to get them to…

bovis are hard work to get them to repair anythingm in warranty and outside of warranty. i had a leak which was only 1 year out of my warranty and had a independent plumber come to fix it as an emergency, he showed me the issue and wrote me a report. the issue was a pipe was fitted incorrectly. i made a complaint with bovis and their excuse for not repairing my home was that my independent plumber was slandering them off and they put it down to industry slander. I now have to take them to court to get my house repair. if they can worm their way out of not repairing your home they will do just that and it will be at your expense. very poor customer service!

Samantha · 16 August 2022

★★★★★ 1/5

Trustpilot

avoid buying an apartment

Moved into my new 2 bedroom apartment in July 2021. Have been misled by Bovis homes in many ways about the details relating to the dimensions of the flat and the neighbouring apartment buildings. Were told before purchasing that the neighbouring flats would be privately sold but they're now confirmed as housing association. Our building has suffered from a lot of mould and damp smell, raised with Bovis/Vistry on numerous occassions and were constantly told this was due to 'lifestyle choices' or that it was 'normal drying out process' however it was later discovered after a neighbour had extremely bad mould and got Richfords floods company to test her below floor level that there was a considerable amount of moisture stuck below ground level which wasn't dried out in the build process. Mine and my other neighbours ground floor flats were then tested as well which highlighted the issue was across all ground floor apartments and was the cause of the mould/damp. We have now had to have all of our furniture removed, rehomed temporarily, whilst they pull up all the flooring and install industrial heaters to dry out all of the moisture, then to redecorate and be moved back in. Absolutely shocking that somebody has signed off on such a terrible quality of a job in the first place amongst the inconvenience of it all. In addition we discovered that there wasn't any insulation installed in the ceilings of all the communal stair areas, which has been a contributing factor to the mould as well.. On top of that, any snags that are asked to be fixed always seems to create more issues due to the works being carried out by agency staff, who in my opinion do a half job so they know they'll get a call back for another job to do it again... Really disappointed with the whole experience and has fully put me off buying a new build in the future as it's spoilt what should be a happy time buying a property, decorating and making it your own, only to then have to move out for 3 months whilst they fix something thats a direct cause of their poor quality build.Avoid

Emily · 15 August 2022

★★★★★ 5/5

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First house with Bovis home

I bought a house from Bovis home at Emmbrook Place and recently handed over from the builder right on the schedule. Regarding the customer services from the construction team, I would like to compliment their working attitude and devotion to help us in every aspect to make the house better. Among the team, the site manager Mr. Richard and deputy site manager Mr. Danny and Mr. Sean are in particular professional, helpful and responsive members of the team. I really feel lucky to have their excellent customer services and assistance for making my first house in UK better.

Chi · 15 August 2022

★★★★★ 2/5

Trustpilot

5* builder...I don't think so

They only care about getting your money & the commission for the sales team. The homeowner then has to fight tooth and nail to get issues resolved. The customer services department is a farce. However, I have been lucky that my snags were not major issues but it is the time frame - and what another reviewer said was that people leave - all of a sudden (mmm) and I find myself having to explain all over again -argh... what a joke. A 5* builder, indeed - not

D · 8 August 2022

★★★★★ 5/5

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Great, quite experienced and helpful staff

Sylwia supported us with our appointment.

PELINSU · 23 January 2026

★★★★★ 1/5

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Absolute dogsh*t

Absolute dogsh*t. 12 month old apartment bought from them, had a water leak from above the flat in non accessible area. Caused internal damage, eventually came and fixed the leak but have not carried out the repair works to the interior damage. They now do not respond or call back after telling me they are waiting supplies for six months.Currently having to organize the repair myself and claim back costs through court.I would never buy a hoke from Bovis again.

Martin · 14 June 2022