Every review we hold for the Key Point Office Village office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA complete lack of transparency
A complete lack of transparency, consistency or due diligence when handling an offer.We spotted a beautiful house for sale on Rightmove on 17/11/20. Whilst booking the appointment, one of the many different people that we spoke to during this saga explained that the sale had recently fallen through due to the previous buyer having issues with their mortgage.The home owner showed us around and we instantly fell in love with the property. The owner did kindly explain that they had received an offer from another buyer that afternoon. With that in mind, we called the agent within an hour of leaving the viewing, spoke to another person in the team, and offered the full asking price. At the point of providing the offer, we were asked what size of deposit we will be putting down (the important point to note here is that we weren’t asked what size of deposit we had available but rather what deposit we would like to put down) and I explained that our mortgage advisor had recommended putting 15-20% down based on the mortgage that we were able to secure. During this conversation I queried why the previous sale had fallen through and I was told that the previous buyer had been a cash buyer but had to withdraw due to personal circumstances - strange, when booking the appointment I was told that they had issues with their mortgage?? But I thought nothing more of it and just put it down to the fact that I had spoken to a number of different people in the office and maybe one of them was confusing this with another sale maybe..We then received a call the following morning to request our mortgage agreement in principle, at this time I asked whether they required proof of our deposit too - I was told that this wouldn’t be necessary until the offer had been agreed (seems very odd to me that an agent would put a sale together without knowing where the full funds are coming from, surely this is basic due diligence? However, I accepted this and carried on). Rather than sending an AIP that was produced 6 weeks ago (a lot can change in that time in the current climate and we wanted to ensure that the homeowner had as much reassurance as possible that they wouldn’t lose another sale due to finances not being prepared correctly) I asked our broker to provide an up to date AIP that same morning. Within 2 hours Amber Homes had our up to date AIP. I called to confirm that they had received it and the agent confirmed receipt. Being incredibly excited but also nervous about having competition, I asked whether our position and offer etc looked strong enough to them to secure the house. I was told that the position of the other buyer was similar to ours but we had submitted the highest offer.This is where the lack of transparency and consistency comes into play.. 90 minutes or so after sending Amber Homes the AIP, I receive an email to tell me that the seller had decided to proceed with the other buyer due to them having a larger deposit - surely any person or business with an ounce of professionalism would pick up the phone to deliver this news?! My issue here isn’t necessarily losing the house, my issue is the way the offer has been mismanaged. Had anybody from Amber Homes called to explain the situation before a decision had been reached then they would’ve established two things; 1) we were prepared to increase our offer beyond the asking price and 2) we have the funds available that equate to almost 70% of the price that we had offered but were advised to put a smaller deposit down by our broker as we simply didn’t need to put more than that down based on the mortgage we are able to secure. On receipt of this email, I called Amber Homes to explain the above to them only to be told that the other buyer had matched our full asking price offer... So, now it’s become clear that the other buyer was offered the opportunity to revise their offer but we weren’t? The person I spoke to explained that they would relay our details to the seller.. so that Amber Homes had all of the relevant information to share with the owner, I decided to email them with our bank statements etc so that they had clear visibility of our deposit funds available (word of advice to anybody offering with Amber Homes - ensure you send this through with your AIP, despite being told it’s not needed, clearly some sellers will base their decision on the deposit available - and rightly so, it’s the foundation of the offer).an hour or two later, another email (not a phone call) came through to explain the owners were sticking with the other offer and they are giving them a chance to provide paperwork... you mean the same paperwork that you’d already received from us??
James · 20 November 2020
★★★★★ 1/5
TrustpilotA complete lack of transparency
A complete lack of transparency, consistency or due diligence when handling an offer.We spotted a beautiful house for sale on Rightmove on 17/11/20. Whilst booking the appointment, one of the many different people that we spoke to during this saga explained that the sale had recently fallen through due to the previous buyer having issues with their mortgage.The home owner showed us around and we instantly fell in love with the property. The owner did kindly explain that they had received an offer from another buyer that afternoon. With that in mind, we called the agent within an hour of leaving the viewing, spoke to another person in the team, and offered the full asking price. At the point of providing the offer, we were asked what size of deposit we will be putting down (the important point to note here is that we weren’t asked what size of deposit we had available but rather what deposit we would like to put down) and I explained that our mortgage advisor had recommended putting 15-20% down based on the mortgage that we were able to secure. During this conversation I queried why the previous sale had fallen through and I was told that the previous buyer had been a cash buyer but had to withdraw due to personal circumstances - strange, when booking the appointment I was told that they had issues with their mortgage?? But I thought nothing more of it and just put it down to the fact that I had spoken to a number of different people in the office and maybe one of them was confusing this with another sale maybe..We then received a call the following morning to request our mortgage agreement in principle, at this time I asked whether they required proof of our deposit too - I was told that this wouldn’t be necessary until the offer had been agreed (seems very odd to me that an agent would put a sale together without knowing where the full funds are coming from, surely this is basic due diligence? However, I accepted this and carried on). Rather than sending an AIP that was produced 6 weeks ago (a lot can change in that time in the current climate and we wanted to ensure that the homeowner had as much reassurance as possible that they wouldn’t lose another sale due to finances not being prepared correctly) I asked our broker to provide an up to date AIP that same morning. Within 2 hours Amber Homes had our up to date AIP. I called to confirm that they had received it and the agent confirmed receipt. Being incredibly excited but also nervous about having competition, I asked whether our position and offer etc looked strong enough to them to secure the house. I was told that the position of the other buyer was similar to ours but we had submitted the highest offer.This is where the lack of transparency and consistency comes into play.. 90 minutes or so after sending Amber Homes the AIP, I receive an email to tell me that the seller had decided to proceed with the other buyer due to them having a larger deposit - surely any person or business with an ounce of professionalism would pick up the phone to deliver this news?! My issue here isn’t necessarily losing the house, my issue is the way the offer has been mismanaged. Had anybody from Amber Homes called to explain the situation before a decision had been reached then they would’ve established two things; 1) we were prepared to increase our offer beyond the asking price and 2) we have the funds available that equate to almost 70% of the price that we had offered but were advised to put a smaller deposit down by our broker as we simply didn’t need to put more than that down based on the mortgage we are able to secure. On receipt of this email, I called Amber Homes to explain the above to them only to be told that the other buyer had matched our full asking price offer... So, now it’s become clear that the other buyer was offered the opportunity to revise their offer but we weren’t? The person I spoke to explained that they would relay our details to the seller.. so that Amber Homes had all of the relevant information to share with the owner, I decided to email them with our bank statements etc so that they had clear visibility of our deposit funds available (word of advice to anybody offering with Amber Homes - ensure you send this through with your AIP, despite being told it’s not needed, clearly some sellers will base their decision on the deposit available - and rightly so, it’s the foundation of the offer).an hour or two later, another email (not a phone call) came through to explain the owners were sticking with the other offer and they are giving them a chance to provide paperwork... you mean the same paperwork that you’d already received from us??
James · 20 November 2020
★★★★★ 5/5
TrustpilotGreat estate agent with minimal stress
I was considering selling my home for a while and I had a couple of different agents out to value it, the first agent gave a lower valuation than I expected but said he would try and sell it for what I suggested “if I wanted to give it a try”. Matt from Amber Homes came and valued the house at what I thought was a fair price based on what the house had to offer. The house sold a week later for the full asking price. I wouldn’t say the selling process itself was stress free as selling a house is always stressful however this is not a reflection on Amber Homes. Lucie and the guys there are always proactive and professional in their approach. I never had to chase anything or request updates. They were already doing everything necessary before I needed to ask. I must say, having dealt with a different larger scale agent on the house I went on to purchase, the difference in how they both worked was very apparent. I would definitely recommend Amber Homes and would definitely use them again in the future.
Claire · 7 October 2020
★★★★★ 5/5
TrustpilotBrilliant service from start to finish
Brilliant service from start to finish. Within 10 days of the house going on the market we had an offer. Matt kept us updated every step of the way and offered advice etc where needed. Highly recommended.
Anthony · 30 November 2017
★★★★★ 5/5
TrustpilotCouldn't fault a thing
Couldn't fault a thing. Keeped me upto date with how the advert for the house was doing online. Chased up all potential buyers and updated me regularly. When we wanted to have some updated pictures done they did so and had them uploaded within 24 hours. Gave me great advice regarding bids that were made so that I could come to a final decision I felt happy and comfortable with. Would strongly recommend and will definitely use again
Daniel · 14 December 2020
★★★★★ 5/5
TrustpilotIt has been a very professional …
It has been a very professional experience. Nothing is too much trouble. Everything was handled with the least amount of hassle. Thank you so much.
Roz · 26 October 2021
★★★★★ 5/5
TrustpilotGreat service from start to finish.
I have been using Amber Homes to fully manage my two properties for quite a few years now, so when I decided to sell one of them it was an easy decision to use them for the sale.They made the process very easy for me, always keeping me up to date via phone calls and emails.I'd like to thank the whole team for all the help and advice over the years, and would happily recommend them to anyone looking for an estate agent. I will definately use them again if and when I decide to sell my remaining property. Well done Amber Homes.
Miss · 18 January 2020
★★★★★ 5/5
Trustpilot100% would recommend Amber Homes to…
100% would recommend Amber Homes to anyone who wants to buy a house. I was a first time buyer so I was pretty overwhelmed in the beginning with all the logistics involved with purchasing a home. However, through every step of the way they were accessible, reliable, personable, thoughtful, and knew all the right people to make things happen very smoothly. Thank you so much for everything! I never would have ended up with this house without you guys! I will be forever grateful!
Emma · 31 October 2019
★★★★★ 4/5
TrustpilotProfessional and on the ball
Amber homes were really on the ball at letting my house out. After a bad year of trying to sell it with the pandemic I decided to let it out and within a matter of weeks they had it sorted it. They didn't just put anyone in either like some letting agents do. I had had a bad experience from a previous lettings agent, so they were really helpful and reassuring. Very professional. Would definitely recommend.
Steph · 7 November 2020
★★★★★ 5/5
TrustpilotLetting Review
Very professional service and Nadine was very helpful. Online forms and digital signatures were very useful for me.
Dan · 18 June 2022
★★★★★ 5/5
TrustpilotSale / Let through Amber Homes
I have just completed both the sale of my house and moving in to a rental property with the help of Amber Homes. The team have tirelessley chased up all parties and and managed to get everything completed in time for Christmas. Including the organisation of some work and decorating on my rented house within a day or two of it being agreed!Lucie, Matt, Dan and Jack really minimised my stress levels at a challenging time. The whole process was managed excellently and I could not recommend them highly enough. I’ll be raising a glass to the team once I’ve unpacked! Thank you all so much and I look forward to dealing with you all in the future 👍🏻 😊 Merry Christmas
Andy · 14 December 2018
★★★★★ 5/5
TrustpilotAbsolutely Second to None
I can honestly say using Amber Homes was the best decision we ever made. Not only did they do a 5* job of marketing and following through the sale of our property, they also went above and beyond to ensure that we were kept informed and supported throughout every step of what was a very complex and stressful chain. Matt exceeded everything expected of his job role, without him and the Amber Homes team, there is no way we would be in our dream home and still (mostly!) sane. Professional, dedicated and generally amazing!
Katy · 2 July 2018
★★★★★ 5/5
TrustpilotA positive experience
I have rented for a few years from this company. Simply any problems I had have mostly been solved when needed and around me and my life. I wasn't bothered more than a annual inspection which again was to my convenience. Also they offered to redecorate before we moved in. On leaving the property( because I have become a home owner) I left it clean and tidy and have had my full deposit returned no problems at all. All in all a good experience
Laura · 11 August 2017
★★★★★ 5/5
TrustpilotVery helpful and professional…
Very helpful and professional throughout the letting process. Dealt with any queries quickly and efficiently. Thank you Jak and Nadine.
Nishi · 29 October 2021
★★★★★ 5/5
GoogleRecently sold my house with Amber Holmes. They were all very professional and helpful. If I needed advice it was very easy to pick up the phone and if no one was available right away they always called back promptly. They did lots of chasing for me towards the end to make sure both my sale and purchase went through as smoothly as possible. Would definitely recommend.PositiveResponsiveness, Professionalism
Rowena · 27 August 2021
★★★★★ 5/5
GoogleBig thanks to Matt for his recent valuation, very friendly, put me straight at ease, very professional 👌 …
Thea · 7 July 2021
★★★★★ 5/5
GoogleGot the keys for my new house yesterday through Amber. Overall process and communication has been great. Thanks Lucie for a smooth communication/visits etc.
Gabriel · 8 July 2019
★★★★★ 5/5
TrustpilotProfessional services
Thank you for taking the stress out of selling a home.Amber Homes have offered a professional service throughout the process. They have been thorough with all communications and have always been accessible and helpful. They obtained feedback from each house viewing in a timely manner. I would highly recommend their services. Amber Homes also recommended a solicitor who has mirrored their efficient practices. Thank you again.
Rebecca · 24 March 2021
★★★★★ 5/5
TrustpilotAmber Homes were fantastic throughout…
Amber Homes were fantastic throughout the selling process. Our property actually sold 3 hours after it was listed! The pictures and marketing were superb. Our buyer was a little difficult at times but Amber Homes put our mind at rest and liased professionaly with our buyer and all went smoothly in the final stages. Please support your local agents and stay away from free or cheap companies.
D · 13 November 2020
★★★★★ 5/5
TrustpilotThanks Dan and Jak
Thanks Dan and Jak, another smooth, swift, professional job done in arranging a new tenancy. I highly recommend Amber Homes.
Jayne · 1 June 2020
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, many thanks Andy & Ian
MR · 8 September 2022
★★★★★ 5/5
TrustpilotAmy is a very helpful
Amy is a very helpful, punctual, pleasant and responsive, top marks!
Richard · 16 February 2022
★★★★★ 5/5
TrustpilotSold our house in just over a week!
We have recently sold our property with Amber Homes. They are very responsive to calls and emails so you are not left waiting for feedback from viewings. The team clearly has extensive knowledge and experience of the property market and give clear and professional advice every step of the way. Could not recommend them enough! Thanks again Matt, Lucie and Tim!
Emily · 23 July 2021
★★★★★ 5/5
TrustpilotExcellent service...
We are only a month or so into our relationship with Amber Homes but we can say that as 'newbies' to property renting, we were a bit wary as to whom to trust with the management of our investment. We also live a fair distance away so trust was also an important factor for us.
Longmanofwilmington · 31 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
