Trusted Agent profile
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★★★★★
676 reviews across 3 platforms
15-16 Market Place, Kettering NN16 0AJ
Part of Henderson Connellan, see every office.
Henderson Connellan's Kettering office at 15-16 Market Place is rated 4.7 out of 5 across 676 reviews on three platforms, including 579 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards Henderson Connellan won in 2026. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
From start to finish, sale to completion the service was incredible. Showing people around our house the staff were polite and courteous. Marketing was ...Read all 28 from sellers
Excellent communication and service from the moment we viewed the property, to assisting us with pushing through a tricky exchange and completion. Adam and ...Read all 11 from buyers
Victoria and the rental team at HendersonConnellan managed my rental property for several years. They were consistently helpful, I had a couple of tricky ...Read all 6 from landlords
We would recommend Victoria & the team at Henderson Connellan in a heartbeat if you were looking for agents to work with. We really appreciate their quick ...Read all 6 from tenants
Trusted Agent 2026 results for Henderson Connellan. Each award is assessed separately from the review sites.
Every review we hold for the Kettering office, from every platform, shown as written. First names only.
5/5
GoogleI recently had the opportunity to view a property through Henderson Connellan, and I was thoroughly impressed with the service provided by their estate agent, Laura. …
Thank you for your review and positive comments regarding your recent experience with our Lettings Department. Much appreciated - by all the team @ Henderson Connellan, Kettering
5/5
GoogleA huge thanks to Henderson Connellan on helping me find a new home - Rachel in particular was tenacious and fantastic, looking for lots of properties for me and abiding my picky nature! Amy, their Sales Progressor, was also brilliant in chasing and keeping me up to date! Can't recommend them enough
Thank you for your review and feedback Matthew - much appreciated - best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleLaura was very helpful with viewing appointment
Thank you for taking the time to leave a review and for your feedback, Best wishes from all the team @ Henderson Connellan.
1/5
Googleyou are scammers! I do not recommend! I rented an apartment with dirty walls, carpets from 40 years old, dirt, stench. I cleaned the apartment myself before moving in and out by sending pictures of the neat apartment inside and out you are scammers the apartment was cleaned you stole my £ 311! !!! skip the apartment on 26victiria str. Owner is renovating this ruin for your money! Nobody took a deposit from me, you are scammers! And the landlord wasn't even in this apartment, he added old photos! no bills for supposedly cleaning the apartment, garbage collection, cleaning the oven !!!!! Letting agent claims Oven cleaning Carpet cleaning Clearance of items General cleaning Redecoration Total Submissions and evidence Amount Agreed claimed amount £ 55.00 £ 0.00 £ 66.00 £ 0.00 £ 100.00 £ 0.00 £ 50.00 £ 0.00 £ 40.00 £ 0.00 £ 311.00 £ 0.00 Disputed amount £ 55.00 £ 66.00 £ 100.00 £ 50.00 £ 40.00 £ 311.00 !!!! that's some kind of joke !!!!!!! I advise you not to give your opinion immediately after renting the apartment and wait until you move out !!!! scammers !!!! I took the case to court! I have been running a cleaning company for 5 years, I know how to clean up !!! You are scammers !!!! Thieves!!! I am asking for bills for supposedly cleaning !!
This is now the Fourth review that you have made the decision to post on our review page, and therefore we are reconfirming the situation with the property that you vacated. Your deposit was held with the Deposit Protection Service, a deposit is always taken at the start of the tenancy. If the property is left to a satisfactory standard the deposit is returned via the DPS. In this instance the property was not returned in an acceptable standard and the deposit that you paid was withheld to cover the cost of returning the property to inventory standard. You disagreed with this point and your deposit was moved into a dispute case via the Deposit Protection Service. At this point, the matter was taken out of the agents hands. The dispute between yourself and the landlord was taken through an independent Arbitration Process and the Deposit Protection Service reached an independent decision in favour of the Landlord. We understand that you are unhappy with the outcome however this is the decision made by an Independent adjudicator and not Henderson Connellan. Further to your previous post, the process concerning deposits is outlined below: From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.
5/5
GoogleThe contracts have finally been signed for our new home in Twywell, a special thanks to Amy Shaw and the team at Kettering for there support and understanding in what seemed like a very long and drawn out process, but once we are settled in …
Thank you for your review and feedback - enjoy your new home. Best wishes from all the Team @ Kettering Henderson Connellan.
5/5
GoogleThe sale of our family home took 2 years after our mum died with 2 purchasers dropping out for personal reasons and so we were third time lucky and the sale completed on 30 August 2024. James Smith in the Kettering branch was of particular …
Thank you so much for your wonderful review and comments. It has been quite a journey, with more than your fair share of misfortune. Thank you for sticking with us, we really enjoyed working with you and we are so pleased our combined … More
5/5
GoogleWe recently sold our house via Henderson Connellan. Right from Meeting James at the start and then to Sam who helped us to complete, the whole team were extremely helpful. They gave us good advice and their persistence to help us complete fairly swiftly, was very much appreciated. Thank you Henderson Connellan.
Thank you for your review Gail - there were a few challenges along the way - it was great to reach a positive conclusion - we all really enjoyed working with you - Best wishes from all the team @ Henderson Connellan
5/5
GoogleExtremely professional and diligent service from James, Sam and the team in Kettering. Highly recommended
Thank you for the opportunity to sell your lovely home and for your positive feedback. Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleThe service received was absolutely first class, i have dealt with this company for many years. The service i received this time was the best ever. Thank you so much.
Steve thank you for taking the time to leave a review of not just this experience, but all of your others. Great to work with you again and thank you for your lovely feedback. Enjoy your new home. Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleExcellent service, Rachel and Amy were superb, and so supportive throughout my buying process. Answered all my queries and addressed my concerns promptly and courteously. Thank you so much!
Hi Marc, thank you for taking the time to leave a review any for your fabulous feedback regarding Rachel and Amy, Best wishes from all the team @ Henderson Connellan Kettering
5/5
GoogleThis is the 2nd time I’ve chosen Henderson Connellan and I cannot fault their service, professionalism and work ethic. Always spot on with the valuation ( thank you James), photographs and collateral are fantastic , and huge support with the selling process ( thanks Sam). A great team effort. Highly recommend.
Thank you for your review Rebecca, we all really enjoyed working with you again - Best wishes for the future - All the team @ Henderson Connellan Kettering.
5/5
GoogleHenderson Connellan are highly professional, extremely reliable and the best in the business. I would have no problem recommending the Lettings Team in particular, but I'm sure the Sales Team are equally wonderful!
Thank you for your review and feedback Nick, we hope to be of service to you again in the future. Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleFlawless service from start to finish, brought our first home with Henderson Connellan with absolute ease. Extra thanks to Sam!
Enjoy your new home Josh and thank you for your amazing feedback, best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleI would highly recommend henderson and connellan especially connie green there very efficient and a great service I was so happy with it all
Thank you for your review and feedback regarding Connie, much appreciated . Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleI retired from Estate Agency after a 32 year career and I can tell you better than most, when an experience is good, within the Estate Agency Industry.. I discovered Sam Shackleton with Henderson Connellan, as a buyer this year and I cannot …
Martin, your review means so much to us all - thank you for taking the time to leave your feedback about your experience with our company, feedback is always valued, and your comments with your experience of the industry really means a lot. Best wishes from all the team at Henderson Connellan Kettering.
5/5
GoogleAfter 28 years in Milton Keynes we made a move to Kettering to be close to family. We purchased a house through Henderson Connellan and Jessica Deacon and Daniel Burnett were very helpful as we proceeded with offers and the start of the …
HI Janette - thank you for your comments and feedback within your review following your recent move. Best wishes All the Team @ Henderson Connellan Kettering
5/5
GoogleThe Henderson Connellan team were fantastic from start to finish. Sam was a brilliant agent - friendly, efficient and honest - exactly what you need when buying a house. The accepted offer is just the start though, it’s at this point that …
Thank you for your amazing feedback and comments Kerry - especially regarding Sam and Amy. We are glad your purchase went so smoothly. Enjoy your new home, and thank you again - from all the team at Henderson Connellan, Kettering.
5/5
GoogleWe have recently sold our property through Henderson Connellan. Having already found a new property, we needed a quick sale to proceed and James and Daniel did not disappoint, securing a buyer at 98.5% of asking price within FOUR days of …
We really enjoyed working with you both and are so pleased the sale has progressed to a positive conclusion. Thank you so much from all the team at Henderson Connellan Kettering for taking the time to leave such amazing feedback.
5/5
GoogleWe recently purchased our first family home in Kettering, we had the pleasure of dealing with Sam Shackleton throughout the whole process, Sam made the process so easy for us considering we were first time buyers and can be daunting and …
Thank you for your fabulous review and comments - from all the Team @ Henderson Connellan Kettering
5/5
GoogleHenderson Connellan where super helpful during our house purchase. We dealt with Rachel - from the moment we booked the viewing to getting the keys - she kept us informed, was on hand to answer all questions. She was personable and …
Thank you for your feedback and positive comments regarding Rachel following your recent purchase of your home. Best Wishes from all the team at Henderson Connellan , Kettering.
5/5
GoogleJessica Deacon showed us around a property in Kettering and did a great job of getting initial negotiations over the line and making sure that our purchase went as smoothly as possible. Other agents tend to be quite pushy but I found Jessica very easy to work with
Harjinder thank you for leaving a review and your feedback, Best wishes from all the team at Henderson Connellan Kettering
5/5
GoogleCan't fault their professionalism in so many ways. Well done Michelle and team. You are all stars.
Thank you for your comments Alan, and for the opportunity - Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleAn excellent experience selling with Henderson Connellan. James, Daniel and Sam were punctual and professional. Communication was excellent and a smooth sale was achieved.
Hi Steven, it has been a pleasure working with you both, thank you for the opportunity to sell your beautiful home and for your your lovely comments and feedback. - Best wishes from all the team @ Henderson Connellan, Kettering
5/5
GoogleA near neighbour of mine recommended Henderson-Connellan as it was 31 years since my last house move. Both Sam Shackleton and Amy Shaw (sales progression) had vast experience and knowledge of the process and were full of helpful advice.They …
Thank you for your fabulous review Chris and your glowing comments concerning Sam and Amy - Very much appreciated by all the team at Henderson Connellan Kettering.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Henderson Connellan's Kettering office has 676 reviews across three platforms: 579 on Google, 32 on Facebook, 65 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
Henderson Connellan is rated 4.7 out of 5 across all 676 reviews, and 4.7 out of 5 on Google from 579 reviews, checked 9 October 2026.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Marie wrote: "From start to finish, sale to completion the service was incredible. Showing people around our house the staff were polite and courteous. Marketing was ..."
11 reviews from buyers, rated 4.9 out of 5 on average. For example, Paul wrote: "Excellent communication and service from the moment we viewed the property, to assisting us with pushing through a tricky exchange and completion. Adam and ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria and the rental team at HendersonConnellan managed my rental property for several years. They were consistently helpful, I had a couple of tricky ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Caroline wrote: "We would recommend Victoria & the team at Henderson Connellan in a heartbeat if you were looking for agents to work with. We really appreciate their quick ..."
Yes. In The Trusted Agent 2026 awards: Henderson Connellan, Kettering won Platinum; Henderson Connellan, Market Harborough won Gold; Henderson Connellan, Wellingborough won Trusted Agent.
Henderson Connellan, 15-16 Market Place, Kettering NN16 0AJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
