Trusted Agent profile · Kenyon Street

Barrows & Forrester Birmingham reviews in Kenyon Street

4.8

★★★★★ Excellent

142 reviews across 2 platforms

19 Kenyon Forge, Kenyon Street, B18 6DH

Barrows & Forrester's office in Kenyon Street, at 19 Kenyon Forge, is rated 4.8 out of 5 across 142 reviews on two platforms, including 128 Google reviews rated 4.8.

4.8 / 5

128

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kenyon Street office, from every platform, shown as written. First names only.

5/5

Google

I highly recommend Christa from Rentlife Birmingham. She was very responsive during my application process and followed up with any maintenance issues that needed to be fixed after moving in. The best and most responsive property agent I’ve had in all my years of renting. She works with you, is great at communicating with you, and is very professional. She did her best to respond for any questions or concerns, even after the office was closed. Thanks Christa for making everything soo easy.

Megi · 22 March 2025

Agent replied · 29 March 2025

Thank you for your kind words! We're thrilled to hear that Christa made your rental experience smooth and stress-free. She takes great pride in her responsiveness and professionalism, and we’ll be sure to share your appreciation with her. If you ever need anything, we’re here to help! Rentlife

5/5

Google

Beyond impressed by this company, especially Jaime, Cameron & Darnell who have all gone above & beyond to make this an stress-free process renting my beloved home. Jaime impressed me with her vast knowledge & professionalism - she is seriously on the ball. I cannot recommend Rent Life highly enough & really feel like they've had my best interests at heart. I didn't have to chase for answers & they moved things along quickly while being patient with my many questions. I am early into my journey as a landlord but I've no doubt Rent Life will continue to look after my interests with the same exceptional level of service they've shown so far. Rent Life are clearly the best agent out there for new/old landlord looking to rent their property with.

China · 3 October 2024

Agent replied · 24 October 2024

Thank you so much for your heartfelt review and recommendation! We're beyond grateful for your kind words about Jaime, Cameron, and Darnell. It's fantastic to hear that we were able to make the renting process stress-free and seamless for you. Jaime’s professionalism and vast knowledge, along with the team's dedication, are exactly what we aim to deliver to all our landlords. We're thrilled to have earned your trust so early in your journey as a landlord and look forward to continuing to provide the same level of care and service. If you ever have any further questions, we're always here to help!

5/5

Google

Excellent experience with Rentlife! This was our first time renting and first time moving out, making this time a little stressful for us. Not to mention we were coming from Scotland! Darnell made our experience incredibly smooth and was a prompt replier for any questions that we had. We had great service from him and would be keen to work with him again. Collection of the keys was easy and the move went very smoothly! Thank you Rentlife and Darnell for making our experience a good one.

Abbie · 24 September 2024

Agent replied · 24 October 2024

Thank you so much for your amazing feedback! We’re delighted that Darnell made your first-time renting and moving experience so smooth, especially with the added challenge of moving from Scotland. It’s great to hear that everything from answering your questions to collecting the keys went seamlessly. We truly appreciate your trust in Rentlife, and we’ll be sure to pass along your kind words to Darnell. Wishing you both all the best in your new home, and we look forward to working with you again in the future!

5/5

Google

I was interested in a rental property that was advertised by Rentlife. I contacted rentlife and my first point of contact was Darnell who gave me the information I required and assisted and arranged for me to view the property on two occasions with him personally. Darnell was really helpful and gave me the assistance I needed. Jamie was also part of the process and ensured everything ran smoothly even after the keys were handed over to myself.

Haroon · 17 October 2024

Agent replied · 10 November 2024

Thank you for your feedback! We're so glad to hear you had a positive experience with Rentlife. Darnell and Jamie always strive to provide excellent service, and we're happy they were able to assist you throughout the process, from arranging multiple viewings to ensuring a smooth handover after you received the keys. If you need any further assistance or have any questions, don’t hesitate to reach out. We wish you all the best in your new place!

5/5

Google

I’m a student and I am obviously new to the property market, a week before I found rent life my naiveness and a dishonest estate agent lost us a flat. Me and my flatmate were running out of time and had a lot of anxiety during this process. Thankfully, due to the efficiency at rent life we now have a flat to stay in to complete our studies. Special mention to our estate agent Darnell, his friendly, genuine and professional energy made us feel more comfortable than any other estate agent had. He’s been an amazing guide during this process. He made us feel at ease straight away as he his also a student but he delivered and communicated better than any other estate agent I had dealt with, and trust me there have been many (we’ve been looking since May) Darnell was very attentive, I would ring everyday with a new query and he would make sure he has the answer. All my anxiety around renting had disappeared due to his amazing customer service skills and genuine support. He deserves a promotion. Due to his empathy, professionalism and communication. Me and my flatmate have secured our dream apartment to finish our studies. I want to thank and recommend rentlife for giving students a chance without any prejudice.

Mariam · 23 August 2024

Agent replied · 24 October 2024

Thank you for your review! We’re thrilled that Darnell’s support made your search easier and that you’ve found your ideal apartment. We’re proud to offer dedicated service, especially to students, and it’s great to hear Darnell made a real difference. Best of luck with your studies, and if you need anything in the future, feel free to reach out! Jaime - Rentlife.

5/5

Google

It was a bit hectic during my apartment hunting journey. Despite the fact that I need the flat in less than a month, Darnell has assisted me with a variety of things, such as apartment searching, document signing, and document processing. Though the document process was quite challenging, Darnell kept reminding me to get it done before the deadline. Thank you for his help. He’s really good at his job.. keep it up!

Bonnie · 24 September 2024

Agent replied · 24 October 2024

Thank you for your thoughtful review! We understand how stressful apartment hunting can be, especially with a tight deadline, and we’re glad Darnell could assist you throughout the process. Document processing can indeed be challenging, but we’re happy to hear that Darnell’s persistence and support helped you stay on track and meet your deadline. We’ll be sure to pass on your compliments to him, and we appreciate your kind words about his work. Thank you for choosing Rentlife, and we wish you all the best in your new home!

5/5

Google

We cannot express how satisfied we are with their exceptional service. From the initial inquiry to the finalisation of the lease agreement, every step of the process was handled with professionalism, efficiency, and a genuine commitment to customer satisfaction. Barrows & Forrester demonstrated an in-depth knowledge of the local rental market, providing invaluable insights that helped me make informed decisions. Their responsiveness was truly impressive; they promptly addressed all my queries and concerns, ensuring a smooth and stress-free experience throughout. Jaime, Caitlin and Sophia went above and beyond to ensure that the property was in excellent condition before the move-in date. They coordinated necessary repairs and inspections, demonstrating a commitment to providing a comfortable and well-maintained living space for their tenants. In conclusion, I highly recommend Barrows & Forrester for anyone seeking a reliable and customer-focused lettings agent. Their expertise, professionalism, and personalised service truly set them apart in the industry. I am grateful for the positive experience and look forward to a continued relationship with them in the future.

Rochielle · 26 December 2023

Agent replied · 25 March 2024

Hi Rochielle, Thank you so much for your review! We are thrilled to hear about your satisfaction with our services, we're delighted to know we met your expectations. It's fantastic to hear that our team members in the lettings department went above and beyond to ensure your properties were in excellent condition. We appreciate your acknowledgment of their efforts in coordinating repairs and inspections. We're grateful for your recommendation and are excited about the prospect of continuing our positive relationship with you. Thank you for choosing Rentlife. Jaime Rentlife.

5/5

Google

Hello, I have rented my apartment via Barrows in one the most posh buildings in Birmingham and really happy with the services which I am getting in return especially Caitlin Macdonald as she really helped me with one of the dispute with the ex tenant and kept me updated in last 3 months. She is very helpful and dedicated employee of Barrows and have the attitude to help always. I wish her all the best and sure that one day her hard work will take her to highest professional level in property market and she is an asset for Barrows.

Jawad · 23 November 2023

Agent replied · 26 November 2023

Dear Jawad, Thank you for your kind words! We're delighted to hear that Caitlin's assistance and dedication have made a positive impact on your experience with Rentlife. We truly appreciate your feedback and look forward to continuing to provide excellent service. Jaime

5/5

Google

I’m incredibly grateful to Darnell Needham and the team at Rentlife for their outstanding support in finding my apartment. Darnell was not only quick and efficient but also truly understood my needs as a student. He made the entire process stress-free, guiding me with professionalism and care. Thanks to him, I found the perfect place for my university journey without any hassle. Highly recommend their services!

Daniel · 21 August 2024

Agent replied · 24 August 2024

Thank you so much for your kind words! We're thrilled that Darnell and the Rentlife team could make your apartment search smooth and stress-free. It's great to hear that we could help you find the perfect place for your university journey. Best of luck, and don’t hesitate to reach out if you need anything in the future! Jaime

5/5

Google

I want to extend my heartfelt thanks to Christa and the entire RentLife team. You’ve been absolutely superb and amazing throughout the entire process. I truly appreciate the top-class, prompt leasing service and the way everything was handled with such honesty, professionalism, and fairness. Before connecting with the RentLife team, I had reached out to seven or eight other real estate consultants. But the RentLife team stood out, they are honest, fair, prompt, and genuinely helpful. Most importantly, they take the time to understand tenants' concerns and needs first. It’s truly refreshing to work with a team that is so responsive and trustworthy. Thank you again, your efforts have made this experience incredibly smooth and positive!

Braj · 26 April 2025

5/5

Google

Barrows & Forrester Recently took over my 2 rental properties. Ive got to say how happy I am with them. After an inspection on both properties, some rectification work was pointed out and rectified fast to a high standard. Jaime was very good with both my tenants and it was a smooth transition. Im so pleased with their services I would highly recommend to anyone seeking letting services. Its been a weight off my shoulders!! Thank you Barrows & Forrester.

Neil · 24 October 2023

Agent replied · 26 November 2023

Dear Neil, Thank you for your positive feedback! We're thrilled to hear that you are happy with the services provided by Rentlife after recently taking over your rental properties. It's great to know that Jaime ensured a smooth transition, addressed any rectification work promptly, and maintained excellent communication with your tenants. We appreciate your recommendation and are pleased to have lifted the weight off your shoulders. If there's anything more we can assist you with, please feel free to reach out. Thank you for entrusting us with your properties! Rentlife.

5/5

Google

Well, certainly from my experience, they are a cut above the rest. I used B&F for both sales and lettings and from day 1 with Pete, I knew that this was going to be a postive experience and I was not disappointed. Excellent company, with both sales & lettings having a very professional approach with a smooth and seamless transitional relationship between the two departments. Jaime and her team/colleagues were great and really looked after me during a frustrating period. Thanks guys...keep up the good work.

Roy · 29 September 2023

Agent replied · 29 October 2023

Hi Roy, Thank you for taking the time to leave the lettings and sales team a 5* review. We hope you recommend Rentlife to your friends and family in the future! Jaime

5/5

Google

We have just used Barrows & Forrester for our recent move to Birmingham. Sophia ably showed us around the property on our initial viewing, and Chris was a calm, facilitating and understanding voice through the contract negotiations, which was hugely appreciated. The whole team helped us out while he was away on annual leave, and we have moved into our new property without a hitch. We would recommend them wholeheartedly to anyone looking to move in the Birmingham area.

Craig · 29 September 2023

Agent replied · 29 October 2023

Good morning Craig, Thank you for taking time to leave the lettings team a 5* review. We always strive to provide a professional and friendly service to all of our clients and we hope you will consider recommending our services to your friends and family. We hope you are enjoying your new apartment in Birmingham! Jaime Rentlife.

5/5

Google

Sophia Tong is a very professional and efficient state agent. She helps us a lot and we are really grateful for her great work. If we need letting other properties in the future we definitely will use her company again! Thanks Sophia! Sophia is very professional and dedicated. She has a super serious work attitude and is very careful. She is a very rare and excellent real estate agent. If we have other houses to rent in the future, we will definitely contact her again! Thank you, Sophia!

Sharon · 28 August 2023

Agent replied · 29 October 2023

Hi Sharon, Thank you so much for your incredibly kind words about Sophia Tong. She is delighted to hear this feedback, and we truly appreciate your appreciation! We look forward to serving you again in the future. Thanks once more for choosing Rentlife. Jaime (Hello, Sharon. Thank you very much for your sincere review of Sophia Tong. We have passed it on to her and she is very happy about it. We sincerely appreciate your appreciation and support. We look forward to continuing to serve you and thank you again for choosing us. Rentlife becomes your property management company ).

5/5

Google

Hunting for flats in big cities is always tiring, and too many letting agents out there care very little about service or the general experience of prospective tenants. The reviews for most letting agents in Birmingham and other big cities rarely exceed an average of 3 stars for a reason... Barrows & Forrester really are a ray of sunshine in a sector where tenants usually face stress and uncertainty until the moment the contract is finally signed. They are super responsive, well-organised, friendly and forthcoming in their communications. Our agent Sophia was incredibly professional and patient, the whole experience really couldn't have been any smoother! Since we moved in a week ago, the team at B&F (particularly Sophia and Caitlin) has been always approachable and proactive in dealing with any queries. There clearly is a reason why they are the highest-rated agent in Birmingham (at least as far as I can tell). We would recommend them to anyone looking to rent in Birmingham and the West Midlands.

Y · 21 August 2023

Agent replied · 29 October 2023

Thank you for your 5* review! We're delighted to hear that you had a smooth and positive experience with Rentlife. We appreciate your kind words about Sophia, Caitlin, and our team's dedication to excellent service. We're committed to making renting in Birmingham stress-free and are grateful for your recommendation. We hope you are enjoying your apartment and will recommend us to your friends and family in the future! Jaime

5/5

Google

My experience with Barrows and Forrester's was very positive. I’ve recently moved into a 2 Bedroom apartment in Central Birmingham and the Lettings team made the whole process smooth. Jaime in particular was very responsive. She handled my telephone and email enquiries promptly. I had a few contract amendments that needed changing and it was dealt with quickly. The pre-tenancy checklist was thorough and pictures were clear. I had the keys to the apartments on Saturday. Jaime went out of her way to stay back after office hours whilst I came to collect the keys. She went above and beyond and and her customer service skills are fantastic. 5 stars!

Forid · 27 April 2023

Agent replied · 29 October 2023

Dear Forid, We're delighted to hear about your positive experience with Rentlife in Birmingham. Our Lettings team are dedicated to ensuring a smooth process. I appreciate your kind words about my responsiveness and exceptional customer service. Enjoy your new apartment, and thank you for choosing us! Jaime Senior Lettings Manager

5/5

Google

Our experience with barrows and forrester Jewellery quarter Birmingham was excellent from the start in renting our lovely property in Birmingham. We want to say a big thank you to lettings manager Hamad who was very helpful and professional in helping us view and assisting our move in. We had a couple of teething maintenance issues with the property (not the agencies fault) as you would any let property but these were remedied promptly and quickly with no hassle by Hamad and also Stacey who kept us in the loop with all the maintenance enquiries and correspondence. We were very impressed with the level of service and honesty. Me and my family are very comfortable and happy to have chosen the agency for us. Highly recommended for professionalism and integrity. Thank you.Syed and family

Syed · 27 April 2023

Agent replied · 29 October 2023

Dear Syed, We greatly appreciate your positive feedback regarding your experience with Rentlife. Our team is committed to providing excellent service and resolving any maintenance issues promptly. We're delighted that you and your family are comfortable and happy with our agency. Thank you for your recommendation, and we look forward to serving you in the future. Jaime Senior Lettings Manager

5/5

Google

Very good service and quick response times. I was kindly greeted by my negotiator and was given all the information needed in regards to the property. The agent Darnell was very polite and even offered to take me to the next property I was viewing. Would highly recommend this company to anyone looking to find their next home.

Presh · 20 August 2024

Agent replied · 24 August 2024

Thank you for your great feedback! We're happy to hear that Darnell provided excellent service and support. We appreciate your recommendation and are here whenever you need us again! Jaime

5/5

Google

I had a great experience with Rentlife. Darnell was incredibly accommodating, often going above and beyond what was expected of him, which made the whole renting experience smooth and hassle-free. A big thank you to Darnell and the whole Rentlife team, would recommend this letting agency to anyone looking for a place in Birmingham!

Elena · 17 October 2024

Agent replied · 10 November 2024

Thank you so much for your kind words! We're thrilled to hear you had a smooth experience with Rentlife and that Darnell made such a positive impact on your journey. We always strive to go above and beyond for our clients, and it's great to know Darnell delivered. We appreciate your recommendation and look forward to assisting you again in the future. If you ever need anything, feel free to reach out!

1/5

Google

Worst Service and Estate agent in Birmingham - don't waste your time. I recently reserved a flat to rent with Barrows & Forrester. After the holding deposit had been paid they were impossible to get hold of. A week later they told me they had rented the property to another person. On calling them for an explanation the Lettings Manager was rude and aggressive and couldn't confirm if they would refund the deposit. Unprofessional and just a terrible experience.

Claire · 25 August 2022

Agent replied · 24 August 2024

Dear Arianne, I feel I have to respond to your review and explain the actual truth as you have seemed to miss some important points out and actually lie in your review. You had originally booked to see an apartment for rent on the 28/3/22 but had to cancel this appointment. You booked a new appointment on the 1/4/22 - We had many people booked to view this property and to proceed a deposit would have to be paid and if unsuccessful as the landlord has the final decision the deposit would be paid back. There was various correspondence and on the 4/4/22 you emailed regarding when the property would be available as there is a tenant in the property. You also wanted the landlord to remove all the furniture in the property or just the sofas and you would arrange payment that day. A reply was sent on the same day explaining the current tenants do not leave the property until the 8/5/22 and we need a few days to turn the property around for cleaning etc so the earliest would be the 10th May. We also said we will ask the landlord about the furniture but it was doubtful as the landlord has no where to store the furniture. The landlord made his decision yesterday (7/4/22) and unfortunately your application was not chosen. You were emailed on the same day (for clarity this is yesterday as I type this reply) and it was confirmed the 1 weeks holding deposit will be refunded and to please forward your bank details so this can be made. We also informed you that if anything changes or if you want to view anything else please do not hesitate to contact us. This morning you called and your opening line was "I've paid a deposit but not heard an update" As clearly stated above and if google allowed I would post the screenshot of the emails and upload the call recording so others can see and hear the truth. If we drop the ball then I am happy to apologise and make amends however it just seems as the landlord chose another tenant you have written a review which is totally false and incorrect. As I said at the beginning I feel I have tell the full story which may be a little embarrassing for yourself but other can now see the exact truth and make their own decisions. We are still waiting for you to provide your bank details so we can refund the deposit to you. If you can reply to the email sent on the 7/4/22 at 07:48am this would be most grateful. Kind Regards James Forrester Managing Director Barrows & Forrester Property Group

5/5

Google

Rentlife have acted as our letting agent for an apartment in Birmingham city centre since we swapped to them from another agent. When our current tenant gave notice we decided to take the opportunity to update the property by changing the carpets,curtains, redecorating, changing the hob, replacing some lights and general running repairs. Rentlife have arranged it all for us. Anthony the property manager and Jaime the lettings manager have been absolutely great .They have arranged it all and kept us fully informed along the way. What a refreshing change to experience the level of service they provide to their landlords. We have now had a change of tenant managed by Rentlife , all went very smoothly with the new tenants moving in 5 days after the old tenancy ended- absolutely fantastic.

John · 30 April 2025

Agent replied · 25 March 2024

Hi John, we appreciate your positive feedback and are delighted to hear about your positive experience with Rentlife. It's great to know that our team's communication and professionalism during the takeover process have made a remarkable difference for you. We strive to provide a high level of customer service, and your recommendation means a lot. If there's anything more we can assist you with or if you have further feedback, please feel free to reach out. Thank you for choosing Rentlife as your letting agent! The Rentlife Team!

1/5

Google

Arianne · 3 June 2022

Agent replied · 27 May 2023

5/5

Google

Darnell has been a fantastic agent throughout the entire process with professionalism, friendliness and care, with rapid replies & on-time communications. Great renting agency that helped me find a two-bedroom apartment highly recommended to anyone who's looking for a place to live in Birmingham.

Garry · 3 October 2024

Agent replied · 24 October 2024

Thank you so much for your kind words and for sharing your positive experience with us! We’re thrilled to hear that Darnell provided such excellent service and made your renting journey smooth and enjoyable. We strive to ensure our clients find the perfect home with professionalism and care, and it’s great to know we met your expectations. If you need anything else in the future, please don’t hesitate to reach out. We’re here to help! Wishing you all the best in your new home!

5/5

Google

Highly recommend the team especially Jaime who has made the process of renting east and kept me updated through out the whole process. She has done an excellent job and has been recommended by my family with whom she has worked 1-2 years back . Well done .

Lubna · 25 July 2024

Agent replied · 24 August 2024

Thank you for your wonderful feedback! We’re delighted that Jaime made the renting process easy and kept you informed. It’s great to hear she’s earned your family’s trust as well. We appreciate your recommendation! Rentlife.

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Questions about Barrows & Forrester Birmingham

How many reviews does Barrows & Forrester Birmingham have?

Barrows & Forrester's Kenyon Street office has 142 reviews across two platforms: 128 on Google, 14 on Facebook.

What is Barrows & Forrester Birmingham's rating?

Barrows & Forrester Birmingham is rated 4.8 out of 5 across all 142 reviews, and 4.8 out of 5 on Google from 128 reviews.

Where is Barrows & Forrester's Kenyon Street office?

Barrows & Forrester Birmingham, 19 Kenyon Forge, Kenyon Street, B18 6DH.

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