Your Move reviews

★★★★★ 5/5

Google

Daniel Dry - ⭐️⭐️⭐️⭐️⭐️ As first-time buyers, the property process can feel overwhelming, but Dan has made our experience much easier from the very beginning. During our viewings and throughout the process so far, Dan has taken the time to answer our questions, provide helpful background information, and communicate with the seller whenever needed. His response time is excellent, always getting back to us quickly by email or phone. Dan is approachable, easy to talk to, and consistently professional. Although we are still in the process of purchasing the property, we’re very grateful for his support and guidance so far.

Brooke · 16 March 2026

★★★★★ 5/5

Google

We had such a positive experience thanks to Gracie. She was always reassuring and supportive throughout the whole process, which made a big difference for us. She went above and beyond by chasing things up promptly, keeping us updated, and making sure everything stayed on track. What really stood out was how proactive she was, we always felt like we were in safe hands. She truly made the whole purchase feel less stressful, and we’re so grateful for her help. Highly recommend!

Sara · 25 October 2025

★★★★★ 5/5

Google

Darren (branch manager) - very helpful from the get go, fully understood our plans and what we were looking for. Darren came round to our property and sat with us to discuss the market, value of our property, fees and gave other useful advice. Darren got the ball rolling initially before handing over to (Gracie). Darren was also available to speak to also, and was a great communicator throughout. Very welcoming whenever we went into branch.

Max · 23 August 2025

★★★★★ 5/5

Google

I recently went on a viewing with Gracie, and I couldn’t be more impressed with her professionalism and friendliness. From the moment we arrived, she made the whole experience smooth, informative, and genuinely enjoyable. Gracie was knowledgeable about the property, answered all my questions with confidence, and offered helpful insights without ever feeling pushy.

Subdown · 17 December 2025

★★★★★ 5/5

Google

Gracie has been invaluable in getting this transaction over the line. I have used Your Move since 2004. Frankly the best estate agency I have come across ever!!. Once again, immense gratitude in getting this over the line in a complex market.

Black · 25 October 2025

★★★★★ 1/5

Google

After confirming multiple times that the landlord was happy with a short six month tenancy with payment up front, we viewed the property and then waited two weeks for them to tell us they are not happy with a six month tendency. We cancelled other viewings based on them saying they want to get the ball moving fast. Didnt even let us know they landlord wasnt happy, we had to chase them. Being a landlord ourselves we would not be happy with them managing our property and being a tenant not being kept up to date is not acceptable.

Daniel · 16 January 2026

★★★★★ 5/5

Google

Zac was extremely helpful and professional in my search for a rental property. I would highly recommend to anyone looking for their next home!

EGB · 16 February 2026

★★★★★ 5/5

Google

After several estate agents before we decided to try Your Move and tge experience was amazing and Gracie was fantastic. Very polite, honest and easy to communicate with via phone, email etc. Thanks to everyone especially Gracie

Helen · 16 September 2025

★★★★★ 1/5

Google

Extremely disappointed in the service received by Your Move. Started of great, lovely feel and impression with meeting Gill - really felt she wanted to sell our house but after goin live never saw or spoke to Gill again!! 6months - only 5 …

Michelle · 16 June 2025

★★★★★ 5/5

Google

We have had excellent service from Andrew. His expertise and dedication led to a quick sale at a great price. Communication was excellent, with Andrew keeping me informed every step of the way and promptly responding to any questions or concerns I had. He was always approachable, friendly, and dedicated to supporting our move. The personalised service made the process smooth and as stress-free as moving house can be. Thank you Andrew.

Emily · 16 April 2024

★★★★★ 5/5

Google

2025 - We worked with Gracie on the sale of our property - and she was really flexible and supportive throughout the process. Although a few standard challenges here and there, Gracie managed them all with a kind and friendly can-do …

Deborah · 16 May 2025

★★★★★ 5/5

Google

We are so pleased to have chosen Your Move Gracie was professional, approachable and responsive and her communication was outstanding! Thanks Gracie - we appreciated all your hard work

ANDREA · 25 September 2025

★★★★★ 1/5

Google

Professionalism 0% customer service 0% tenant application fairness 0% DO NOT USE... Went to see a house on imperial way viewing very unprofessional and slap dash told we get a link to apply to landlord by the next day... a few phone calls to them told the person is out they will do it when get back, end of the day no link, rang up morning after and spoke to Martha who said she will do it, still nothing rang up to speak to manager who on holiday and pass to Martha again told be done within the hour, still nothing rang back Martha's now out and will be done by the end of the day. Next thing 33 imperial way is let agreed, due to the staff we missed out and didn't get a fair chance of applying for it especially when your current landlord is selling up and your desperate for a new home......

Jason · 16 June 2023

★★★★★ 5/5

Google

Gracie has been excellent, she is proactive and keeps us updated with local markets, very friendly and great service!

Paul · 17 December 2025

★★★★★ 1/5

Google

Tenant moved out in 2024, outstanding rent still not recovered due to staff not following up with credit control Dept and not providing the information until recently, lack of communication between staff, staff left without sorting issues! In process of trying to get outstanding payment ect.. Full management fee taken every month!! What are we paying for!! Very disappointed 😞 at the moment

Nazneen · 16 January 2026

★★★★★ 5/5

Google

Gracie has been amazingly friendly and helpful and is doing a great job on our sale.

Gay · 17 December 2025

★★★★★ 5/5

Google

Andrew came out and valued our property and we were blown away by his knowledge of our property and presentation. He was third agent out and stood out head and shoulders against the rest we knew from that meeting that we were only going to put our property with Andrew. Less than 14 days later the property is sold. Thank you so much to Andrew and his team

A · 18 December 2023

★★★★★ 5/5

Google

Dan is a fantastic agent, extremely professional.

Joe · 16 February 2026

★★★★★ 5/5

Google

Me and my partner made the decision to rent a property in ashford and it just so happened to be your move that was managing it. Prior to selecting a property Steven took the time to show us round 3 different properties he had to offer and was very patient with us. Steven made even the experience of looking at properties simple, mainly because he wasn’t pushy and happy to have a laugh and a joke which gave the process more of a ‘human’ touch whilst maintaining a level of professionalism. When a property was chosen Steven was very eager to get us in as soon as possible providing regular updates to not just me but my partner alike which doesn’t always happen which was appreciated. I cannot fault Steven and the service that he delivered to us. We have also had interactions with Kelly at your move. She too has always been incredibly accommodating when spoken to and you do not feel like anything your asking from her is too much. Thank you both very much.PositiveResponsiveness, Professionalism

L0i0a0m · 16 June 2022

★★★★★ 5/5

Google

Martha Lines was the best help i could have wished for to make my move go forward as quickly and hassle free as possible especially as my situation was complex while having to contend with work and other matters. Martha is so polite, patient, understanding and very supportive. Outstanding customer service. Thank you so much

Gavin · 16 May 2024

★★★★★ 5/5

Google

After speaking to a few different letting agents, Your Move has the most knowledgeable and professional team. Andrew, Lauren and Martha were all very helpful, gave me all the information I needed and made the whole process seamless from start to finish. They answered all of my questions and nothing was too much trouble. Great customer service and would recommend this team to anyone looking to rent.

Melissa · 16 June 2023

★★★★★ 5/5

Google

Thank you to Ruby and Sam for excellent service in getting my house ready for renting! Great communication, friendly and nothing was too much. Highly recommend!

Joe · 25 April 2025

★★★★★ 5/5

Google

I just bought my first property and was shown round originally by Lashiya. Lauren also helped when Lashiya was not available. They were so helpful and always there when needed for advice. I could not recommend the enough they are fantastic and I’m really grateful for all there help. Thank you

Charlie · 17 March 2024

★★★★★ 5/5

Google

Gracie - great help from the get go, very welcoming, honest and great communicator. Nothing was ever a problem or too much to ask! Very on the ball getting the viewings in, quick to feedback and liaise with us and those who viewed our property. Appreciated all her help, and she is an asset to Your Move!

Maryann · 16 September 2025