Trusted Agent profile · Kent

Wards Kent reviews

4.9

★★★★★ Excellent

57 reviews across 1 platform

20 The Row, New Ash Green, Nr Dartford, Kent, DA3 8JB

Wards's office in Kent, at 20 The Row, is rated 4.9 out of 5 across 57 reviews on 1 platform, including 57 Google reviews rated 4.9.

Google logo

4.9 / 5

57

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kent office, from every platform, shown as written. First names only.

5/5

Google

Shumila has been very helpful, professional and knowledgeable in this process for my son and I. She is understanding of our situation and does not put pressure on you like some estate agents... Well done Shumila.

Irene · 27 August 2022

Agent replied · 26 August 2024

Dear Irene, Thank you so much for your recent feedback regarding Shumila in our New Ash Green branch. Nothing is more important to her than ensuring all her customers have the smoothest of moving journeys. Happy New Year & Stay Safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

I highly recommend this Estate Agent. Jade and her team are second to none, they are efficient and friendly with an outstanding knowledge of the area. The level of customer service at all stages is beyond excellent. Jade is an absolute one in a million.

Annabel · 27 August 2020

Agent replied · 26 August 2024

Dear Annabel, Thank you for your great feedback and comments regarding Jade. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

I would like to take this opportunity to thank the team at Wards for a professional and friendly service. All of the staff are extremely helpful and communication is first rate they all make sure you are kept updated and are always available for any help you may need . I have previously sold a property with them and I am in the process of purchasing a property and they have always proved to be helpful knowledgeable and caring. Thank-you to all the staff

N · 27 August 2022

Agent replied · 26 August 2024

Dear Mrs Williams, Thank you for your great review regarding our team in New Ash Green. They are delighted to help and are looking forward to guiding you through your new purchase. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents

5/5

Google

Thank you for the really positive/professional experience I received from Shumila. As a first time buyer, I was really nervous about the whole process and what is to come. She made me feel comfortable to open up and ask any questions. Having had spoken to many other agents, Shumila stood out as an agent who is passionate and genuinely cared about helping me find what I'm looking for. Really appreciate the time she took to help me, will recommend to friends and family.PositiveQuality, Professionalism, Value

Graham · 27 August 2022

Agent replied · 26 August 2024

Dear Graham, Thank you for taking the time to write a review regarding your recent experience with Shumila in our New Ash Green office. Your feedback will certainly put a smile on her face today - thank you. She has a real desire to help all her customers with their moving journey and guide them through what can be a minefield. She will be delighted to have helped and with your recommendation. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

5* service from Terri & Cameron. My two young daughters (first time buyers) started their search for their first home. In light of a boyant market I was horrified on how they were treated by other pushy, rude and intimidating estate agents. Terri & Cameron are in a league of their own. They are both super helpful , super friendly and very professional and so glad the house daughters are buying are through them . House buying is such a stressful time and being first time buyers makes it extra daunting so really appreciate how they have both gone above and beyond to help. Sincere thanks from their mum and fingers crossed the transaction continues to go smoothly.

Diana · 27 August 2022

Agent replied · 26 August 2024

Dear Diana, Thank you for taking the time to post a review following you and your daughters recent experience with Terri and Cameron in our New Ash Green office. Having worked for Terri for nearly 10 years it was her calm demeanour and desire to help people that attracted my attention and me wanting her to be part of our team. When Cameron came along I knew our customers were going to be in safe hands with these two talented people to help them with their move. They have always delivered too. I have every faith Terri and Cameron will continue to look after your daughters until they are safely moved into their new home. Whilst the next steps are largely out of their control I am confident Terri and Cameron will be doing what they can to help the move go as smooth as they can. All the best. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Terri and Cameron have been absolutely fantastic . Initially prospective buyers did not turn up etc but they continued with such resilience , dedication and hard work to ensure that we got an offer on our house . They never waived in their efforts ! They were always contactable , returning emails immediately and also assisting and supporting us moving forward in regards to our new house . Because of their endeavours we have been able to purchase our dream home . Thank you both so much ! We are extremely grateful for all your hard work . Outstanding !

Kelly · 27 August 2022

Agent replied · 26 August 2024

Dear Kelly, Thank you for your recent feedback regarding Terri and Cameron in our New Ash Green office. They are both relentless in their approach to sell their customers homes and to ensure they have the smoothest of moving journeys, despite most of it being out of their immediate control. Congratulations on finding your dream home and we are delighted to have been able to help. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

I can highly recommend using wards NAG to assist with your property search. In particular Cameron Hadfield, he is always very on the ball and efficient. A genuine person and has your best interests in mind. …

Parks · 16 April 2024

5/5

Google

So grateful to Jade, David and Yvonne at New Ash Green for their help, knowledge and expertise with our house purchase. Excellent customer service; all friendly, professional and knowledgeable. Would highly recommend New Ash Green Wards

Jessica · 27 August 2020

Agent replied · 26 August 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Google

Throughout a complicated and lengthy process, enabling my move into New Ash Green, Terri, Cameron and Shelley have been friendly and helpful and have kept me informed along the way. I felt that they all cared about my situation and were doing all they could to make my move happen.

Christine · 24 March 2024

Agent replied · 26 August 2024

Hi Christine, Thank you for taking the time to leave a review. We're delighted to hear how Terri, Cameron and Shelley were able to help you throughout a complicated and lengthy process. We'll pass your kind words along. Best wishes, Wards.

5/5

Google

I want to say a huge thank you to Terri from this branch for being so welcoming and supportive! From call no.1 her service is outstanding and she really does care, which is not what I have experienced with other companies / agents, which …

Esme · 16 April 2023

5/5

Google

If your looking to sell your home don't look anywhere else. Jade and her team are professional, friendly and very efficient.

Alex · 28 August 2019

Agent replied · 26 August 2024

Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent

5/5

Google

Cameron from New Ash Green branch has been really helpful and informative. It is clear to me that he cares about his job and provides a high standard of service. I really value his qualities of attention to details and concern about the customer requirements too. :

Arunas · 25 March 2023

Agent replied · 26 August 2024

Hello Arunas, Thank you for taking the time to leave a review. We are delighted that you had such a positive experience. We will definitely pass on your feedback to Cameron and the New Ash Green team. Many thanks, Wards of Kent

5/5

Google

Really impressed with the team at Wards, Cameron and Teresa helped us greatly all the way through. Cameron especially went above all expectations, always keeping us updated and working so hard to find us a property. It seemed as though we had our own personal estate agent. Highly recommend!!!

Rebecca · 27 August 2022

Agent replied · 26 August 2024

Dear Rebecca, Thank you for your 5 star review regarding our team in New Ash Green and your special mention to Cameron. They will be delighted with your recommendation and pleased to have been able to help you with your buying journey. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

The valuation and contracts were handled by Terri Truckle at the New Ash Green branch and she was (not only) very professional but also very approachable, we found her easy to talk to and everything was handled in a very professional and friendly manner. Would recommend her without hesitation. Andy and Jan Drew.

Andy · 27 August 2021

Agent replied · 26 August 2024

Dear Andy & Jan, Thank you for your positive 5 star review regarding Terri at our New Ash Green office. Having recently moved herself a couple of years ago, she truly understands the emotional journey of the process and likes to take away unnecessary pressure from all her customers where she can. She will be so pleased to hear she was able to help and will be very delighted with your recommendation. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

The staff at Wards couldn't have been more helpful. Terri, Cameron and Shelley have worked really hard behind the scenes to keep everything moving, and have made sure I was kept informed of any developments/progress. They explained …

Carol · 16 April 2023

Agent replied · 26 August 2024

Thank you for taking the time to leave a review. Best wishes, Wards of Kent

5/5

Google

Terri and Cameron have been excellent helping us to find a new home. They were very helpful when arranging viewing the property at an appropriate time for us. The communication has been great, keeping us up to date along the way. Thank you!

Hannah · 27 August 2022

Agent replied · 26 August 2024

Dear Hannah, Thank you for you feedback regarding Terri and Cameron in our New Ash Green office, they will be so pleased they were able to help you. All the best in your new home. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Terri and Cameron have both been great to deal with. They were friendly and approachable and we appreciated dealing with them.

Sarah · 24 March 2024

Agent replied · 26 August 2024

Hi Sarah, Thank you for leaving a review! It's great to hear how positive your experience with Terri and Cameron has been. Best wishes, Wards.

5/5

Google

Wanted to thank shumila for her helpful and professional service the whole time we was in contact. Although we didn't end up finding our home through wards in the end the office was was efficient and helpful.

Victoria · 27 August 2022

Agent replied · 26 August 2024

Dear Victoria, Thank you for your great review regarding Shumila and the help she gave you in trying to find you your new home, hopefully we can help you again when you move in the future. Stay safe. Kid regards Sam Dalton Senior Operations Director Ward’s Estate Agents

5/5

Google

Quality service provided, with exceptional advice and support throughout purchasing a property. The communication was second to none and always reassuring. The team were great, especially from management. Would highly recommend Wards, New Ash Green.PositiveResponsiveness, Quality, Professionalism

Neil · 27 August 2022

Agent replied · 26 August 2024

Dear Neil, Thank you for your recent review regarding our team in New Ash Green. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

Cannot thank Wards New Ash Green enough. Deciding to place my property on the market was a very daunting experience and I …

Amy · 16 April 2023

Agent replied · 26 August 2024

Hello Amy, Thank you for your kind review and I am delighted the team did such a great job in helping you. I'll certainly pass this on to them, I know they will be pleased to hear your feedback! Best wishes, Wards of Kent

5/5

Google

We used Wards to sell our house. The service we received was first class. The branch manager, Terri in particular was excellent. Any issue that arose was sorted quickly and to our satisfaction.

Doug · 27 August 2021

Agent replied · 26 August 2024

Dear Doug, Thank you for your great feedback regarding Terri in our New Ash Green team. She loves helping people and delivering the best customer service / experience she can. I know she wil be delighted with your comments. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

5/5

Google

"We recently had the pleasure of working with Wards to sell a house and the experience was fantastic from start to finish. Terri Truckle, the Branch Manager, was professional and knowledgeable, providing great advice and guidance throughout … More

Steve · 25 December 2023

5/5

Google

Helpful and responsive staff. We have been assisted by Shumila with our property search and she has been friendly, approachable and helpful throughout.

Alex · 27 August 2022

Agent replied · 26 August 2024

Dear Alex, Thank you for your great review regarding our team in New Ash Green and especially Shumila. I am so pleased to hear she has been so friendly, approachable and friendly throughout. All the best with your move, stay safe. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents

5/5

Google

We had a chance to deal with Shumila, she is very good agent, very polite, understandable and knowledgeable. She explains everything with patience. Thank you for everything!

Vanya · 27 August 2021

Agent replied · 26 August 2024

Dear Vanya, Thank you for your great feedback regarding the service you have received from Shumila in our New Ash Green office. She prides herself on giving all her customers the very best customer care and will delighted to hear you were so pleased. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Wards's Google reviews

Questions about Wards Kent

How many reviews does Wards Kent have?

Wards's Kent office has 57 reviews across 1 platform: 57 on Google.

What is Wards Kent's rating?

Wards Kent is rated 4.9 out of 5 across all 57 reviews, and 4.9 out of 5 on Google from 57 reviews.

Where is Wards's Kent office?

Wards Kent, 20 The Row, New Ash Green, Nr Dartford, Kent, DA3 8JB.

The Trusted Agent

Is this your office? Claim your page.