Wards Kent reviews

★★★★★ 5/5

Google

The team at Wards of New Ash Green EA are very polite, professional and helpful, especially Rian Formon who has been our contact person. Rian is a very cool, calm, professional who knows his onions. He is a rare EA. He is always available and happy to answer all our questions. He makes us feel comfortable and like a VIP every time we speak to him. He is also very knowledgeable and very respectful. From our 1st enquiry of the house to where we are now in the the process, he has contributed to the positive experience so far. I can give him more than 5 stars if possible. Thank you Rian, and please keep this up. Have a blessed New year all. Kind regards Adura Oged

Adura · 16 January 2026

★★★★★ 5/5

Google

I purchased a property which I found at the New Ash Green branch. Rian was dealing with everything and all I can say is how amazing he was. He was so helpful, polite and nothing was to much trouble. After having a very negative experience with a different estate agent it was so good to have found Rian. We can't recommend enough. Definitely made the process easier. Many thanks from happy honebuyers

Natasha · 16 March 2026

★★★★★ 5/5

Google

Moving home / buying a new home they say is one of the biggest times of stress you will encounter in life. New Ash Green Wards acknowledge this, and will do all they can to ensure that is not the case, due to their first-class endeavours dealing with clients. On initial first contact with Cameron Hadfield at viewing a property, his professionality and warm personality and down to earth nature made the viewing informative and put us at ease from the off. He was very knowledgeable and answered all questions in detail we put to him on various aspects of the property. Although young in his years, Cameron is a pleasure to deal with and will go far in the real estate industry as he really knows his stuff, and you would assume he has been in the industry for years with his approach, dedication and ability to serve his clients. Then we move onto Terri Truckle who dealt with us after moving to the next stage in putting forward an offer on the above-mentioned property. Like Cameron, Terri was found to have an exceptionally approachable and warm personality who would do anything to please her clients. For reasons that are to long to go into here, Terri did not have a straight forward role with dealing with myself due to “red tape” and hold ups with various factors, all which were out of her control, yet must have been incredibly frustrating for her none the less! Terri was not fazed by any of this and the whole time remained patient and assisted to get things resolved, while still remaining calm and ultra professional, when other Estate Agents would maybe have walked away from the situation. Day or night, 7 days a week Terri was there at the end of the phone to get things done. Communication was absolutely top notch from start to finish and you felt truly that Terri would do anything she possibly could to assist and resolve anything that became the slightest issue. In a nutshell, literally faultless service received start to finish and cannot recommend enough. Thankyou Cameron and Terri for all your hard work and keep doing what you’re doing as you certainly set the bench mark for others to follow! Jay & Donna.

Jay · 16 April 2024

★★★★★ 5/5

Google

We have been undecided about moving for some time, mainly due to wanting something quite specific and not wanting to market without knowing we could find what we want. Annoying to most estate agents probably! However Cameron has been really helpful, understanding and tenacious in trying to find us what we are looking for, without pressure and is always a pleasure to talk to. I’d really recommend Wards, specifically Cameron - when we decide to make our move we would definitely use them!

Jamie · 16 April 2024

★★★★★ 5/5

Google

Rian Formon was so helpful in selling our house, keeping us informed, listening to what we wanted and offering advice where needed. Fully recommend!

Celia · 16 January 2026

★★★★★ 5/5

Google

Rian was brilliant and very attentive Thank you for your help!

Megan · 16 February 2026

★★★★★ 5/5

Google

Shumila was super helpful and went far above and beyond to provide me with very helpful information and helpful feedback in the property search. She was very professional, very courteous, very polite and friendly and put me completely at ease. She also followed up with a phone call not once, or twice but i think 3 times to check how i was getting on and if she could be of any further assistance. Really impressed! Thanks ShumilaPositiveResponsiveness, Quality, Professionalism, Value

Shika · 27 August 2022

★★★★★ 1/5

Google

We found all the staff very friendly and kind but unfortunately towards the end of the sale there was a terrible lack of communication because whenever you rang them they never got back to you which was extremely stressful. Things were left to the last minute and so it was touch and go if my mum moved or not. Not good for my 91 year old mum. We are very grateful to Cameron who chose her property because it’s in a perfect place for her.

Julie · 27 August 2022

★★★★★ 5/5

Google

Fantastic experience so far as a buyer. Cameron has gone above and beyond throughout to assist us in viewing the properties we wanted to around our availability, getting answered to key questions we had before making an offer and then keeping us updated since having our offer accepted. We have been really impressed by him throughout, especially his warm personality and personability when showing us properties. It really shone out in comparison to many others we have approached or had viewings without outside of Kent. This is all only more impressive considering he is at the start of his career and still has so far to go! Huge thanks to Terri to for helping facilitate throughout and for coming in outside of her working days to help finalise agreements between both parties. Again it’s really a sign of how Wards goes above and beyond for its clients. Can’t recommend them, Terri and Cameron highly enough.

Hasan · 27 August 2022

★★★★★ 5/5

Google

Would like to say a HUGE thank you to Shumila Champa at Wards New Ash Green for her help over the past few months whilst I've started my journey towards buying my first home. Before getting in touch with Shumila, the househunting process had been daunting and disheartening to say the least, but i'm so grateful I got in touch with Shumila - she has been incredibly helpful, diligent, patient and proactive in helping with my search, and has actually given me hope that buying my first home is actually within my reach. Thanks so much for all your help so far, Shumila! :)PositiveResponsiveness, Quality, Professionalism, Value

Aimee · 27 August 2022

★★★★★ 5/5

Google

We cannot thank Terri and Cameron enough for the professional, friendly and amazing way they helped us sell our house. From the first telephone calls and visits to the viewings and continued updates, they have gone above and beyond to support us through the process. Thanks to them we sold our house in under a week of it being marketed. We would highly recommend Wards in New Ash Green and think Terri and Cameron are an asset to the company.

Kelly · 27 August 2022

★★★★★ 5/5

Google

Cannot thank Michelle (Shelly) and Terri enough. Sold our house with them, but they ensured the whole chain was kept informed of the progress. Shelly is an absolute asset to Wards - professional, caring, knowledgeable and excellent at communicating with other parties in chain. She went above and beyond to get our house sale through and ensured we moved into our new house. Without her I think we would still be waiting to move. Thank you Shelly and Terri for your persistence with other parties in chain that eventually got us completed.

Barry · 27 August 2022

★★★★★ 5/5

Google

Whilst we didn't end up buying a property through Wards New Ash Green we did receive really good support and assistance from Cameron during our search, which ultimately helped us find a property at a price we could afford. This might sound odd but property searching right now is really tough, but Cameron listened to our requirements and showed us properties not only that fit the bill in our mind but that also ones that he felt would actually appeal to us, and in reality he was often right. We weren't able to secure any of them but it meant we worked out what we really wanted. I would certainly recommend speaking to Cameron if you are looking to buy a house, don't just wait to see what is listed. Cameron got us into see a number of properties before they hit the market which, right now, is definitely what you need to be doing in the current market. So five stars because our interaction with Cameron was very positive and beneficial.

James · 27 August 2022

★★★★★ 5/5

Google

The branch manager Terri and her colleague Cameron have been fantastic in finally getting my property sold. I personally had a nightmare with an online agent who single handedly messed up my entire sales process and literally wasted 10 weeks. Fortunately Wards reached out to myself after initial enquiries, got my property marketed and within a week (after 1 day of viewings) had multiple offers on the table which was accepted over the asking price. Friendly and professional throughout, and can’t praise Terri and her team enough for helping me out after a real turbulent time. Many thanks once again.

J · 27 August 2022

★★★★★ 5/5

Google

Just wanted to thank Terri and Shumila at New Ash Green for their help in our sale and purchase. The way they have kept us and our buyers up to date with progress has been brilliant. Terri has been extremely professional and helpful liaising with the agents connected to our purchase and has gone above and beyond dealing with their queries. She has worked very hard for us and deserves every penny of the fee!

Chris · 27 August 2022

★★★★★ 5/5

Google

John Andrews Rian Forman at Wards NAG was a pleasure to deal with during our recent search for a new home. His attitude, knowledge and genuine efforts to help us was exemplary. When we needed guidance and advice his response always seemed to understand our needs. A true professional Well done Rian and thanks.

John · 16 December 2025

★★★★★ 5/5

Google

Shumila C. supported me a lot throughout my search for the right property. She was professional throughout and very informative when providing me with the relevant infomation required to make a formal decision. Shumila went about and beyond to ensure i find the right property in the desired location. She even directed me to a great mortgage broker. Really appreciate all your contributions in securing my dream home.PositiveResponsiveness, Quality, Professionalism

Deborah · 27 August 2022

★★★★★ 5/5

Google

Just been accepted for our first family home. We had Shumila show us around a couple of houses and even though we've not done this before she made us feel so comfortable and relaxed. No question felt stupid to ask. Shumila was so professional and fast with any email response or via phone. Its made our whole journey a lot easier and less stressful from start to almost finish.PositiveResponsiveness, Quality, Professionalism

Kirsty · 27 August 2021

★★★★★ 5/5

Google

I am so happy right now so excited if not Terry and Cameron I wouldn't have been in this lovely mood I want to say Thank you to Terry and Cameron and am gonna recommend Wards to all my friend that they are the best Thank you once again

Kayode · 27 August 2022

★★★★★ 5/5

Google

I recently sold my property in Caxton Close, Hartley, Longfield, Kent. Right from the outset - Terri Truckle the Branch Manager @ WARDS in New Ash Green and her team were professional and relentless and determined in getting the …

Quentin · 16 April 2023

★★★★★ 5/5

Google

What fantastic service from start to finish. Terri and her team could not do enough for you. Terr and Cameron where so warm and friendly and very helpful in everything they did for us. thanks again. I would definitely recommend

Denise · 16 April 2023

★★★★★ 5/5

Google

What a fantastic estate agent. The quality of service is out of here. Cameron is the absolute best guy, he’s so passionate about delivering world class customer care. I will definitely be recommending him to everyone I know.

Moni · 16 April 2023

★★★★★ 5/5

Google

Thank you so much to Terri and Cameron for all the hard work you Done for me fantastic experience If you want to sell your property see Terri and Cameron

Tarrow · 16 April 2023

★★★★★ 5/5

Google

We had such a good experience with Shumila Champa we were fortunate enough to find the perfect property on our first viewing and Shumila Champa made the whole experience enjoyable. She was very professional and knowledgeablePositiveProfessionalism

Carol · 27 August 2022