Wards reviews

★★★★★ 5/5

Google

My Aunt and I have met Ellie several times over the last few weeks when she showed us around properties. Out of all the estate agents we have dealt with, we have found Ellie to be the best! Very professional, extremely helpful (often coming back to us with an answer to a query before the viewing was even over) and so personable. Ellie showed empathy and kindness throughout each viewing. We are keeping our fingers crossed that the house we end up choosing is one of Ellie's!

Samantha · 16 March 2026

★★★★★ 5/5

Google

Recently sold my apartment after unsuccessful attempts with other local agents. This enabled me to proceed with the purchase of my new property which was also managed by Wards. Chris, Nick, Freya and the team were excellent from from the start and secured an offer within 5 weeks of listing. Communication was brilliant all the way through whilst also making sure any decisions I needed to make were done without delay. Thank you! Mike & Sandra

Michael · 26 August 2024

★★★★★ 5/5

Google

Our experience of working with Wards to not only sell our flat but buy our new home was incredible. Nick and Chris and the team really looked after us through every step of the way. Working with them made the whole process less stressful, I would really reccomend them to anyone wanting to move.

Emma · 5 June 2025

★★★★★ 5/5

Google

Amazing service from the get go, after switching from another estate agent. Nick, Freya, Chris and the team were great and worked swiftly to get our property listed. Communication from the team was perfect, and they were quick in finding us a buyer. Amanda, the sales progressor has been fantastic at communicating with solicitors between us and the buyers. Very happy with the service, thank you all!

Clare · 25 October 2024

★★★★★ 5/5

Google

Supported us in moving into our first home. A combination of Nick, Ellie and Chris were always on hand to take our calls and get the process moving as quickly as we wanted

Jordan · 29 October 2025

★★★★★ 5/5

Google

Would like to say a big thank you to all the staff for all the help and support that wards gave me for getting me the lovely property they were very helpful and keep me informed from start to end I could not thank them enough especially Matthew he was just brilliant could not thank him enough for all his hard work and help and excellent communication would definitely recommend him and the team and if I at to I would not hesitate in the future to use wards lettings agency five star rating 👍🙂

Sandra · 15 June 2023

★★★★★ 5/5

Google

After a longggg process at no fault of wards, we finally got there! Freya was incredible, always emailing or calling to update us, even if there was no new news, she still kept us informed and we never felt ignored or a hinderance. She is credit to the team. Mark was also such a great help, always reassuring us on Saturdays to let us know the plan for the following week to get everything sorted faster. Without Freya and mark, we wouldn’t have been able to exchange and complete before our deadline. Thank you so much.

Hayley · 15 June 2023

★★★★★ 5/5

Google

We are just approaching the finish line for our sale and would like to say a big thank you to Mark for helping us get there. I would also like to mention Nathan for helping with anything if Mark hasn't been available and also Sam for taking lots of calls and message from me. Everyone we have spoken to has been helpful and always calls back when promised! I am a persistent client, so call very frequently too! We have been pleased and will definitely use Wards again in the future. Thanks again!PositiveResponsiveness, Quality, Professionalism

Victoria · 23 October 2021

★★★★★ 5/5

Google

Team at whitstable Fantastic throughout. Would not hesitate to recommend to anyone needing an estate agent. But a very BIG thank you to Grace who was always there when we needed her and always put in 1000% She will probably be very glad to never have to deal with us again haha! But on a serious note.. thank you, you are a star! X

Aimee · 15 June 2023

★★★★★ 1/5

Google

Rented flat Olympia Way from a great agent, but regrettable 2nd year with place kept immaculate and rent always paid in advance, Wards took over the rental. Encouraged owner to raise rent and gave us notice...never returned calls, emails replied late, left us with a dodgy washer/dryer for 6 months and boiler therefore a huge bill.....they refused to help and are basically a shower. Now moved to a much superior place through a great agency...would never rent from wards again. Many people had problems on Olympia Way with Wards. A shame they are letting their sales side down to such an extent!

H · 25 September 2024

★★★★★ 5/5

Google

All of the team were great from start to finish. The viewings were always professional and the agent friendly and helpful. We have just completed on our purchase. We were kept informed throughout. Highly recommended.

Andrew · 16 January 2026

★★★★★ 5/5

Google

Many thanks to Freya Williams for all the help we received on our successful move. We were continually updated on each stage of the process in a highly efficient manner. Lisa & Kevin

Lisa · 16 April 2024

★★★★★ 5/5

Google

Just like to thank Mark, Freya and Grace for providing great service during recent completion of the sale of property in December 2022. The process was both protracted and sensitive and they handled the situation in a sensitive professional manner. Thanks again. Andrew

Andrew · 16 April 2023

★★★★★ 5/5

Google

Just wanted to say a big thank you to Chris, professional, personable and very helpful during our purchase. Can't recommend him highly enough.

Paul · 28 May 2024

★★★★★ 5/5

Google

Grace has been absolutely amazing with regard to the sale of my property. She kept me updated every step of the way and went above and beyond to get my exchange done by the date needed. Thank you Grace you have kept me sane and I cannot recommend you highly enough.PositiveResponsiveness, Professionalism

Traci · 15 June 2021

★★★★★ 5/5

Google

Dani and the team have been amazing, making the process so smooth as a buyer. I would definitely recommend wards to purchase or sell a property. Just what you need from an estate agent these days friendly and professional and always responsive. They are the top agent in the area for a reason!!

Richard · 15 June 2020

★★★★★ 5/5

Google

Extremely accommodating when ever we wanted to make another viewing of property. They were always cheerful and informative with our many questions and contacted the seller on our behalf when we had questions. They made buying the property as stress free as possible, considering the importance of the purchase to us.

Alexandra · 24 November 2024

★★★★★ 5/5

Google

Freya has gone over and above this week helping us with a bump in the road on a sale of our property (not related to Wards). She has abslutely demonstrated her dedication to her work and her comittment to Ward's clients. Freya, thank you! Hearing from you this week has been a pleasure, and you have kept me updated at every single step. I couldn't ask for more, thank you!

Yasmin · 15 June 2023

★★★★★ 1/5

Google

Happy to register details without even asking. Unbelievable.

Charlie · 5 November 2025

★★★★★ 5/5

Google

Wards have been absolutely outstanding in the process of us selling our home. From the beginning we had total confidence in all the staff, who have maintained a high level of communication and professionalism. Mark and Nathan started our selling journey with nothing being too much trouble and were completely honest and open. Our property had previously been marketed with another agent, who repeatedly let us down with their dishonesty and bullish selling tactics. We have never had this with Wards and have always kept us well informed and were sympathetic with things were not so straight forward. Jordan carried out the viewings with great positivity and sold the benefits of the home without using any 'embarrassing' hard selling tactics. Their complete professionalism could be a lesson taught to many of the competitors out there. Amanda Robinson, The Senior Sales Progressor has gone above and beyond her call of duty in this journey with her hard work. she has consistently completing, not only her own role, but that of other agents in the chain who have not been as proactive. It was most reassuring to receive regular calls and updates during lock down, when there were times everyone was concerned that this sale may not complete. It is safe to say that she has worked tirelessly behind the scenes to ensure that everything is complete, with no stone left unturned. We are eternally grateful for all her support. As a family moving, we could not ask for more and will be more than happy to recommend Wards to our family and friends in the future.PositiveResponsiveness, Professionalism

Julie · 15 June 2021

★★★★★ 5/5

Google

I would like to record that our family have had a very good experience using your estate agent facilities and we would recommend you to others. We sold my late mother's property within 4 weeks of selecting Wards as our selling agent- this …

Ashley · 16 April 2024

★★★★★ 5/5

Google

Thank you so much Mark, Amanda and Vanessa! Everything went really smoothly, I will certainly come back in few months-PositiveResponsiveness, Quality, Professionalism

Glaucia · 23 October 2020

★★★★★ 5/5

Google

Jackson showed us some properties recently. My wife and I were thoroughly impressed with his professional and calm mannerism. He went out of the way to arrange a viewing for a specific property. He is a credit to Wards Estate Agents.

Supersun · 15 June 2023

★★★★★ 5/5

Google

I recently purchased a property through Wards and can recommend Mark, Grace and team. They were very responsive and helpful throughout the process.

Chris · 16 April 2023