Trusted Agent profile
★★★★★
97 reviews across 1 platform
18A High Street, Deal, Kent CT14 7AE
Wards's Kent office at 18A High Street is rated 4.5 out of 5 across 97 reviews on 1 platform, including 97 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleI cannot rate Jessicca highly enough - she deserves a payrise! Thank you for always being so helpful, professional and informed. We were so impressed - by far the best estate agent we have dealt with in the area.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleAmazing service from Jess at this office. She could not have been more helpful and efficient on the purchasing of my house. She is friendly and pleasant with a 5 * service to back it up. Many thanks WilliamPositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleThe service we received was exceptional. Going the extra mile to accommodate our needs. I like the fact that the whole process can be dealt with in one place. The whole team was friendly and very professional. Would not hesitate to recommend.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleLee & Amanda great people to deal with Joe Higgs - always polite, concerned and the person we met several times. Helpful & courteousPositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleGood customer care. Great team helpful and proactive!
Hi Zara, Thank you for leaving a review! It's great to hear how helpful and proactive our agents have been throughout your experience. Best wishes, Wards.
5/5
GoogleWards helped me purchase my first property. They were very helpful and responsive throughout the process. I was very grateful for the service I got and would definitely use them again!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleExcellent quality 👌 …PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleNever finds property when requested.Never rings back. Useless conveyence never rings bsck and deliberately never answers phone in fact.rubbish. never again
We're very sorry to hear that you weren't happy with our service. We can't find you on our system, so if you could provide more information to social@wardandpartners.co.uk we will follow up.
5/5
GoogleBrilliant service and communication throughout the process. Extremely responsive and helpful.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleFriendly and very helpful. Fantastic estate agents.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards
5/5
GoogleMy wife and I dealt with will Sargent at wards who was very helpful we would recommend using wards estate agents
3/5
GoogleProperty that I had seen with a For Sale board was not on their website so called into store but details were not available. Ridiculous!!!
1/5
GoogleRating only, no written review.
Hi Hannah, Please could you provide us with some more details of your experience so we can look into the issues that have caused this low review. Best wishes, Wards.
2/5
GoogleRating only, no written review.
Dear Mike, Thank you for rating our service. Unfortunately we cannot find your name as a customer of Wards of Deal however, we would welcome your call to Customer Relations on 01702 540802 or an email to customer.relations@arunestates.co.uk Kindest regards Wards of Kent
5/5
GoogleRating only, no written review.
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleRating only, no written review.
Dear Daniel, Thank you for leaving us your rating. Unfortunately we cannot identify you as a customer from our records. Should you wish to contact us, please call Customer Relations on 01702 540802 or email to customer.relations@arunestates.co.uk. Thank you. Wards of Kent
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRating only, no written review.
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
1/5
GoogleRating only, no written review.
Dear Ms James Providing a five star service to our customers is paramount to us and we are eager to find out what we could have done to increase your rating. Unfortunately we have been unable to identify you in our records from your name alone and would kindly ask that you contact our Customer Relations department on 01702 540802 or email customer.relations@arunestates.co.uk so we can learn more about your experience. We look forward to hearing from you. Many thanks Wards
3/5
GoogleRating only, no written review.
Dear Ms Yexley We would love to find out how we could have increased your rating to five stars as the branch staff are not aware of any problems. Please do not hesitate to call us on 01702 540802 or email customer.relations@arunestates.co.uk. Thank you for your feedback and we look forward to hearing from you. Wards of Deal
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Kent office has 97 reviews across 1 platform: 97 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Wards is rated 4.5 out of 5 across all 97 reviews, and 4.5 out of 5 on Google from 97 reviews, checked 9 October 2026.
Wards, 18A High Street, Deal, Kent CT14 7AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.