Wards reviews

★★★★★ 5/5

Google

We cannot praise Wards enough for their hard work in selling our house. We went to them after a previous estate agent had proved rather disappointing, with just 2 viewings in 12 weeks and several people recommended Wards to us. From the outset, the dedication & commitment of Wards was evident. We had loads of viewings from Wards, we lost count early on. Any feedback was always shared with us straight away and every few weeks we had a summary of viewings and outcomes. Communication was excellent throughout and we were given good advice about how to progress a sale. They really did work very hard and efficiently, always keeping our interests at the forefront. Most of all, Lauren, Dylan, Ellie and Will (and probably others we didn’t know) are a very impressive team. They clearly work together really well with the same dedication and professionalism. Amanda too was helpful in liaising with us and keeping us informed as the sale was going through. We are very grateful that Wards took on our sale and will be delighted to recommend them to others.

Maddava · 26 March 2026

★★★★★ 5/5

Google

Just bought my First House through Wards. As a First Time Buyer I could not have been Happier to have chosen this Estate Agent. From day one the whole team could not have done more for me. Beth got me booked in for a viewing within a day, I was given plenty of time to view the house and didn't feel rushed at all, even though she had another viewing after me. The next day I requested a second viewing and Beth made room in her day so that I could view that afternoon before making my decision to put in an offer. Beth also emailed me with any new properties that came up within my Budget whilst waiting to hear back from the seller so that I could view other properties before making my final decision. As a First Time Buyer the whole experience was very daunting for me and the entire Team at Wards went above and beyond to help make the transaction as stress free as possible from the very beginning I spoke with their in house Mortgage Advisor to get the best deal I could and they also helped me find the Solicitor to complete the process with. Once my offer was accepted I was then passed on to Amanda to help deal with the completion of the Property. Again, Amanda went above and beyond to help speed up the completion process and even on her days off was always on the end of the phone to answer any questions I had. As a Buyer I would 100% recommend Wards to my Friends and Family. A very friendly bunch and they really couldn't have been more helpful if they tried.

Andrew · 27 March 2024

★★★★★ 5/5

Google

Dylan was so helpful in our recent move. Always advising and obtaining info for us. Highly recommend 5*

Sandy · 16 February 2026

★★★★★ 5/5

Google

What an amazing team (Will, Ellie, Amanda and Beth) All went above and beyond to secure a buyer for my property, especially Will who ensured that I found a property to purchase. They always kept me up to date with the progress. I will …

Katrina · 16 April 2025

★★★★★ 5/5

Google

I’ve just bought my first home and honestly couldn’t have asked for a better experience. From start to finish, they were helpful, professional, and genuinely supportive. Ellie was so amazing, she kept me updated every step of the way, …

Aimee · 16 May 2025

★★★★★ 5/5

Google

Many thanks to Wards on dealing with my purchase, especially Amanda Robinson who went above and beyond to get the sale through.

Simon · 13 September 2025

★★★★★ 5/5

Google

In the process of purchasing our house. The estate agent who is helping us through the process is Joe and he is always there to help us with any enquiries we have. He helped us find the perfect house with all our requirements. And is always willing to help with everything we need. Wards are very quick at responding to any enquiries and issues we have. Highly recommend wards and will definitely use them again in the future should we need them.PositiveResponsiveness, Quality, Professionalism

Daryl · 28 August 2022

★★★★★ 5/5

Google

Thank you to everyone at Wards for helping us to sell our house. A special mention for Will and Dylan who were helpful and extremely polite. An extra mention for Amanda, no question went unanswered and was always positive and reassuring

Kerry · 16 February 2026

★★★★★ 5/5

Google

I would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help.PositiveProfessionalism

Jade · 28 August 2022

★★★★★ 5/5

Google

CANNOT Fault Wards Estate Agents for their exceptional work. I have had the best support, guidance, professionalism and quality from them, and in particular Ashleigh, who was at the start of our short journey and now Lee. Each team member got things moving and I was informed every step of the way. I cannot praise them enough and I would like to say a very massive Thankyou!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 28 August 2021

★★★★★ 5/5

Google

Ellie Pearce was brilliant from start to finish!

Roy · 8 July 2025

★★★★★ 5/5

Google

Excellent customer service by Jess. She has been extremely supportive throughout the process of purchase, which can be a stressful time. She has great interpersonal skills and has always been very responsive on any queries we have had. Cannot recommend Jess and Wards enough for the help they have provided and are still providing in terms of aftercare!PositiveResponsiveness, Quality

Lesley · 28 August 2021

★★★★★ 5/5

Google

Just purchased our first home with wards, everyone in the shop is so so lovely! Every single time we went we were greeted so nicely and everyone was always chatty! Ellie in particular helped us and we both couldn’t praise her enough! We …

Andrew · 16 May 2025

★★★★★ 5/5

Google

We come to wards because we were interested in viewing a house, Bethany emailed us with a couple of suggestions we thought we would like, one of these we absolutely loved and we put in an offer. It got accepted ☺️ …

Evan · 16 April 2025

★★★★★ 5/5

Google

The branch manager Lee Wilson & his team offered an exceptional service during the Covid pandemic. We arranged a face to face meeting before deciding to place the property on the market which facilitated a humane and excellent process during unprecedented times as most interactions thereafter were via email and remote because of COVID. Wards were flexible & professional throughout displaying good team management. Many thanks & All the best ChristinePositiveQuality, Professionalism, Value

Christine · 28 August 2021

★★★★★ 5/5

Google

Really impressed with Josh and the team, they've been keeping us up to date with new properties and have been really pro active in helping us find a home.

Samantha · 29 August 2019

★★★★★ 5/5

Google

Lee has proved himself to be a good salesman, getting a better price for our property than I thought achievable. When he arrived at the property we could tell he was enthusiastic and enjoyed his job. He guided us through all aspects of the sale to completion. The Staff at Wards have always been very prompt to answer and helpful. I would use Wards again and recommend them to other sellers. Chris Wells

Chris · 28 August 2020

★★★★★ 5/5

Google

I recently sold my house through Wards during covid-19. The agents (Lee and Amanda) were extremely helpful and patient with me while i provided photos and videos to them. The house sold extremely quickly. The agents then were in touch with me every step of the selling process, which was very comforting. I am extremely grateful to have chosen them as my agents.

Catrina · 28 August 2020

★★★★★ 5/5

Google

Worked closely with Amanda to progress a tough chain through to completion! Absolute pleasure to deal with and helped keep things moving despite some real challenges! Look forward to working with you again.

James · 1 December 2023

★★★★★ 5/5

Google

We had a great experience with Will at the Wards deal branch. He was very polite, professional and informative. The entire process was very simple and he was always happy to have a call to help where possible. I would strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Ac2106 · 28 August 2022

★★★★★ 5/5

Google

Staff are friendly and approachable, worked hard to get us the best offer possible & were honest and fair with advice on viewers comments & offers. If the phone rings through to the call centre, you leave a message & get a call back within minutes. I absolutely would use them again & have no complaints. 😊 …

L · 29 August 2019

★★★★★ 5/5

Google

Our sales advisor, Jess, is the friendliest, most helpful and professional Estate Agent that we’ve ever dealt with! She went above and beyond what was expected and helped to make a potentially highly stressful situation manageable throughout. Would highly recommend the company and, in particular, Jess. Thank you.PositiveResponsiveness, Quality, Professionalism

Julie · 28 August 2021

★★★★★ 3/5

Google

Was satisfied up till now after 3 years as a Landlord with Wards but they have since authorised and carried out unnecessary work without notifying me and deducting the amount from my account. Unable to contact the via email as no response and the phone cut to answer. So cannot get an explanation. Poor customer service for the amount I am paying.

David · 28 August 2023

★★★★★ 5/5

Google

In all my dealings with Jess Williams, from initial viewing to her final confirmation of completion, she has been professional, friendly and informative, even going the extra mile during the fuel shortage to personally collect some additional flooring. Overall excellent service.

Eric · 28 August 2022