Trusted Agent profile · Kent
★★★★★
476 reviews across 2 platforms
15 Bank Street, Sevenoaks, Kent, TN13 1UW
Strutt and Parker's office in Kent, at 15 Bank Street, is rated 4.4 out of 5 across 476 reviews on two platforms, including 36 Google reviews rated 4.6.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a wonderful experience with…
We had a wonderful experience with Strutt & Parker but specifically Charles. As first-time buyers, Charles made the process as straightforward as possible and was always at the end of the line for any questions that we had, making a somewhat otherwise daunting experience feel exciting and manageable.
5/5
GoogleThanks Charlie for your help and advice which has been really useful. Fully recommended!
Thank you, Kevin, for your kind words! We're thrilled to hear that Charlie's help and advice were really useful to you. Your recommendation means a lot to us as we strive to provide trustworthy and reliable service to all our customers. Kind regards, Strutt & Parker
5/5
TrustpilotHamish and Amy made marketing and…
Hamish and Amy made marketing and selling my property a breeze. They were very approachable, well organised with great communication and made the sale process very straight forward.
5/5
TrustpilotWe have bought and sold property in a…
We have bought and sold property in a number of different countries, but it's a while since we bought in London. Even though Sarah was acting for the vendor, she was extremely helpful to us throughout the entire process, making valuable introductions to local experts and contractors.
1/5
TrustpilotTerrible, unprofessional and lacked any customer service
I thought carefully about writing this review as normally I wouldn't take the time to do such a thing. But I really thought that this S&P office in St Albans were very unprofessional and lacked any customer service. However, I must say there was a Secretary who I spoke to who was lovely. Just to give some context, I responded to an ad for a 2 bed property. I received no response therefore emailed the agent directly. Again, no response. So i emailed again. Finally after 4 days, the agent called. I am a nurse so they left a message asking me to contact them. I'm a nurse so was unable to call until that evening, so I text the agent asking to view. Again, no response. I text 3 times that day, no response. I called around 5.30 that evening and left a voicemail. The next day, I again received no response to which I text again stating i'd email, text, and called and no response so was there someone else I should speak with. At this point the agent called me back early that afternoon. We arrange to view the property on Monday. When I attended, the usual show around was done and I advised I'd be putting in an offer. I advised, I needed to move quickly, and would appreciate him letting me know asap. He said as soon as he got in his car he would email me the details. This was mid-afternoon. It was only later in the evening that I received the email asking three things - offer, job title, who'd be living there, and moving date. Which I completed immediately. To this day - I never received an acknowledgement of that email or a response. In fact, despite sending him again a couple of further emails asking him to response he did not. We led to me contacting the office, then a colleague 3 days later. She advised me that the landlord had accepted another offer, which was now going through referencing. She said that she would speak to the said graduate agent. Following this, you'd of thought you'd have received and apology from him BUT nothing.Whilst I appreciate people are busy, but given the current situation in the world, how difficult it is moving home customer service and kindness is key. If you cannot provide a good service to the number of people you invite in, invite less and instead do a good job.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
TrustpilotEdward Church of the Canterbury office…
Edward Church of the Canterbury office having taken over from another Estate Agent managed a complicated probate estate sale. After a lack of interest in the sale as a whole he devised a 3 lot plan that has, with his patience and persistence delivered a result. His professional and courteous manner and common sense got us over the line.
5/5
GoogleIn a changing world the services from the strutt and parker still holds it's values of giving world class customer care services honest and kind at every stage. A team that is dedicated to serving the public. This is the second time we have used Strutt and Parker and simply you cannot be in after hands Well done Andrew sanalitro
Dear Andrew, thank you for your lovely review, we’re grateful for your confidence in us. Kind regards, Strutt & Parker
5/5
TrustpilotDavid and his team at the Edinburgh…
David and his team at the Edinburgh branch were excellent from start to finish. Very professional and knowledgeable about the area which was very reassuring. Sale was executed without any fuss and would highly recommend them
5/5
TrustpilotA Very Personable Execellent Agent
William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright
5/5
TrustpilotWe were delighted with the service…
We were delighted with the service provided by Hamish Spencer-Nairn and Amy McMenemy in the Perth Office. They were very responsive to our queries and nothing was too much trouble! The key exchange was seamless and the post-sale communication has been excellent. We would have no doubt in engaging Strutt & Parker to deal with the sale of our home in the future.
5/5
TrustpilotWe felt we were kept informed
We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
TrustpilotHIGHLY RECOMMEND
HIGHLY RECOMMEND. I bought a flat in Notting Hill and the estate agent Michael McD from Strutt and Parker could not have been more professional and helpful through the whole buying process.It was a pleasure to meet Michael. He always offered help and advice which was so valuable for me as a first time buyer. Michael was super reliable and very trustworthy - he is that person you like to work with when going through such an important and challenging process. Thanks so much, Kerstin
5/5
TrustpilotNo nonsense approach
We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style. Nothing has been too much trouble for Hamish or Amy. And they have made a difficult sale in a challenging market as stress free as they could. Whether it be show clients round, pick up keys, or give advice. The handholding when I was an overly anxious seller waiting for missives to conclude was second to none. Amy in particular shone at making sure I was 100 percent in the loop and clear about next steps. I am very happy that I made the right choice when I picked Strutt and Parker to be our agents.
5/5
GoogleWe recently asked Strutt Parker of Sevenoaks to appraise our property with a view to putting our house on the market. Charlie Bainbridge came to see our property and was friendly, knowledgeable and helpful plus gave us great advice and answered all our questions. Great service from Strutt Parker.
Thank you, Paul, for your wonderful review! We're thrilled to hear that Charlie provided you with friendly, knowledgeable, and helpful service while appraising your property. Your trust in Strutt Parker means a lot to us, and we look forward to supporting you further as you prepare to put your house on the market. Kind regards, Strutt & Parker
5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
5/5
TrustpilotSelling hrough Strutt and Parker Sevenoaks
Victoria at Strutt and Parker Sevenoaks was very positive about finding a purchaser and gave some great ideas about presenting my property to achieve the best price.She remained positive through difficult market conditions and kept me completely upto date throughout the whole sales process. Staff always passed on messages from the purchaser responding quickly which enabled the sale to proceed smoothly.
5/5
GoogleVictoria and her team worked really hard and achieved a great result for us. I highly recommend Strutt & Parker Sevenoaks 👍🏻 …
5/5
GoogleSKL Surveyors have been working closely with Victoria and Andrew at Strutt & Parker in Sevenoaks for the past year. I’m pleased to comment that they are a very professional and polite team who went above and beyond for both their clients and the surveyors.
Thank you, Marc, for your wonderful feedback! We're thrilled to hear that Victoria and Andrew provided you with such professional and polite service, going above and beyond for both clients and surveyors. Your trust in our customer-centric approach means a lot to us, and we look forward to continuing to support you with the same quality and reliability in the future. Kind regards, Strutt & Parker
5/5
GoogleVictoria won our business by being proactive and timing her approach perfectly. She was professional , yet friendly and approachable at all times. Victoria and the rest of the team made the whole process remarkably painless. Full marks.!
Thank you, Vivien, for your wonderful feedback! We're thrilled to hear that Victoria and the team provided you with professional yet friendly support, making the process remarkably painless. Your trust in our service means a lot to us, and we look forward to serving you again in the future. Kind regards, Strutt & Parker
5/5
TrustpilotThe Stars in the Sevenoaks Office Truly Shine.
Seeking a new home near family after the death of my husband has been tough; 43 years of marriage then it’s all change. The warm, empathetic support and professional courtesy extended to me by the staff at the Sevenoaks branch has been hugely appreciated. Not only did they find me a new home but their genuine enthusiasm has imbued me with real sense of hope. They have shown that despite the necessary demands of business, humanity can triumph. Thank you for helping me find my future.
5/5
TrustpilotExcellent communication
I have just let my property through Strutt and Parker Kensington office. I have had a very good experience. Ajay was excellent and keeping me informed throughout the whole process.
5/5
GoogleI have always found Andrew Harwood, Victoria Rose and the Strutt & Parker Sevenoaks Team to be highly efficient and professional. They are approachable, reliable and a pleasure to deal with. I would happily recommend their services to friends and professional colleagues alike
Dear Jas, thank you for sharing your positive experience with our Sevenoaks team, it is very much appreciated. Kind regards, Strutt & Parker
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker's Kent office has 476 reviews across two platforms: 36 on Google, 440 on Trustpilot (across the whole business).
Strutt and Parker Kent is rated 4.4 out of 5 across all 476 reviews, and 4.6 out of 5 on Google from 36 reviews.
Strutt and Parker Kent, 15 Bank Street, Sevenoaks, Kent, TN13 1UW.
