5/5
GoogleAlso had exemplary communication Thorough and quick
Agent replied · 17 April 2026
Thank you Natalie for your 5star review. Many thanks Anthony and the Bromley team
Trusted Agent profile
Proctors reviews
★★★★★
52 reviews across 3 platforms
11 Plaistow Lane, Bromley, Kent BR1 4DS
Proctors's Kent office at 11 Plaistow Lane is rated 4.5 out of 5 across 52 reviews on three platforms, including 49 Google reviews rated 4.6. The 2 Facebook count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Kent office, from every platform, shown as written. First names only.
Google5/5
FacebookI have just sold my late Mother's home through Proctors' West Wickham office and they couldn't have done better! I dealt primarily with Charles Proctor and his excellent negotiator/follow up administrator Emma Duyckers. From the initial viewing of the property, their advice on pricing with ample evidence to back up their view and their handling of 21 potential clients who viewed over 3 weeks, I was thoroughly impressed. Very professional in a very kind and helpful way. There was no pressure to accept the first offer (we had four). They wanted to get me the best price they could but always looking carefully at the ability of the buyer to proceed. But that is only half the story. Emma's help and follow up throughout the legal process was excellent. Just 7 weeks from instructing solicitors to completion of the sale and at every step I felt they had my best interest at heart.! Thank you Proctors!
4/5
GoogleAnthony and Eva worked extremely hard in a difficult market and I am grateful to them for their hard work and commitment.
Agent replied · 28 December 2025
Thank you Derek for your kind review. We hope you have settled into your new home. All the best Anthony and the Bromley team
5/5
GoogleWe had a viewing recently with Eva Cox, she was very professional, polite and helpful. She made every effort to understand our needs rather then just trying to sell. Great experience. Highly recommend!"
Agent replied · 17 April 2026
Thank you Saguna for your wonderful review following the viewing with Eva. We are very lucky to have such great staff who understand the importance of providing outstanding service. We have passed your feedback onto Eva. Thank you, Anthony and the Bromley team.
5/5
GoogleGreat team, very sympathetic and clear speech. Very welcoming.
Agent replied · 28 December 2025
Thank you Nuno for your kind words. All the best in your new home. Regards Anthony and the Bromley team.
5/5
GoogleI am extreamly happy with the way Jeremy and his team handled the sale of my mothers house. He is one of a dwindling number of agents who really knows his patch, gives sound honest advice and is highly professional in his dealings.
1/5
FacebookBeware of this agency! We made an error of renting our flat out through them. They take months to provide us with basic information, they owe us a lot of money and generally provide terrible customer service, when we try to find out what is happening. It is a stressful and unpleasant experience.
Agent replied · 23 August 2025
Dear Kathryn, we are extremely sorry you have experienced these problems and we have forwarded your comments to our Anerley office. We understand they are already in touch with you regarding this matter and they are keen to resolve all points. They have now managed to contact the tenants but the fact you haven’t been communicated with effectively is not acceptable to us and we have asked Graham Cook, the owner of the Anerley branch, to address the issues immediately.
5/5
GoogleJohn was always polite and professional, keeping us updated all the way through our sale. Would definitely use Proctors again.
5/5
GoogleI have rented from Proctors for 10 years and never had any issues. I've found their service to be exceptional and they are always very courteous and helpful when I speak to them.
1/5
GoogleHaving enquired about a rental property that they were advertising. The person who answered the phone, did not identify themselves and was extremely rude and dismissive and didn't want to even attempt to help! Customer service and respect doesn't cost a thing but was definitely missing from this person at this branch!!!!NegativeProfessionalism
1/5
GoogleIncredibly condescending, unpleasant, unhelpful, and dismissive on the phone. The man who works there is either naturally talented or tries very hard at making you feel like you’re wasting his time.
5/5
YellVery good
Tim Proctor is a really helpful ManJohn Davey
2/5
GoogleThey have ads for houses that are no longer available and I don't respond to emails for information.
5/5
GoogleCould not of asked for a better service whilst buying a property with this agency. Professional and friendly throughout. Thanks again John.
4/5
GoogleThey sell houses! Pricey ones!
5/5
GoogleVery helpful and very knowledgeable
5/5
GoogleFriendly and polite and very helpful!
1/5
Googleno experience of usage but a very poor site the undertakers has more prominence
5/5
GoogleRating only, no written review.
Agent replied · 28 December 2025
Thank you Isabel for your 5* review, it means a great deal to us. Good luck in your new home. Regards Anthony and the Bromley team.
5/5
GoogleSuperb, professional and friendly service.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Proctors
How many reviews does Proctors have?
Proctors's Kent office has 52 reviews across three platforms: 49 on Google, 2 on Facebook (across the whole business), 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Proctors's rating?
Proctors is rated 4.5 out of 5 across all 52 reviews, and 4.6 out of 5 on Google from 49 reviews, checked 9 October 2026.
Where is Proctors's Kent office?
Proctors, 11 Plaistow Lane, Bromley, Kent BR1 4DS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.