Trusted Agent profile · Kent
★★★★★
80 reviews across 2 platforms
Etchinghill Golf, Etchinghill, Folkestone, Kent, CT18 8FA
Pentland Homes's office in Kent, at Etchinghill Golf, is rated 4.4 out of 5 across 80 reviews on two platforms, including 77 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
GoogleWe recently purchased our new home with Pentland at the Fairways. We honestly could not be happier with the quality of the property, but also the service we have received from everyone at Pentland. The Sales Team, specifically Georgia and …
5/5
GoogleGreat experience from start to finish! Very high quality homes with a great design and layout. The finish is to a very high standard. Joanna has gone above and beyond and has been extremely helpful and guided us through the whole process. She kept us up to date and helped chase third parties for us. We love the location and the development and look forward to making new memories.
1/5
GoogleTried asking for help re the name of their suppliers so that I could contact them direct re purchasing some replacement floor tiles, all I got was "we dont keep records", "Your house is too old, the tiles won't match" so I asked again for the name of the supplier as they might keep stocks and again all I got was "they wouldn't and they wouldn't match and we don't keep details of suppliers" Mind you in their defence it was Friday afternoon.
5/5
GoogleAs first time buyers we were really lucky to have Georgia and Joanna from Poppy fields supporting us throughout the process. Interactions from the very start were always really positive and we had everything we needed for a smooth process. The girls have been amazing, thank you :)
5/5
GoogleSuburb quality homes I’m very happy with my new build in poppy fields. Throughout my experience with Pentland Homes I received excellent customer service from both Georgia and Joanna. They were extremely helpful and did everything to make the process of buying my first house as smooth as possible.
5/5
GoogleWe put a deposit on a plot in August and moved in prior to Christmas. The quality of the home is superb and we are delighted with the finishes. Georgia and Joanna have been amazing throughout the entire process, it’s been a pleasure dealing with them both.
5/5
TrustpilotPentland homes Folkestone.
5/5
GoogleI recently moved into the Poppy Fields development and both Joanna & Georgia have been absolutely amazing throughout the whole process. Very knowledgeable, willing to help whatever the ask and always lovely & cheerful. Have to add that the site chaps are also really nice & helpful.
5/5
GooglePurchasing a home with Pentland Homes at their Poppy Fields site has been a great experience. Joanna and Georgia from their sales and marketing suite have been incredibly pleasant and helpful with any queries, updates on build progression as well as aftercare.
5/5
GoogleFrom the very start of looking at the property in Poppyfields I was really impressed with the level of Customer Service. …
1/5
GoogleSo been in about 6 weeks now. Had the usual snagging issues which are expected however the 'aftercare service' which we've received has been appalling. Latest issue is our kitchen light switch which has been positioned behind the door under an eave from the stairwell so a really awkward position and whoever signed off on the design must have been designing their first house. Turns out they hung the door the wrong side! The electrician who is great and works for them said an easy job to put the other side of the wall so to contact the 'care' team who would arrange it. Of course, they don't want to pay for that do they, and their solution? To put the door the other side, which would block off the walkway around the island...the whole point of an island is to be able to walk around it right? Clearly not in there eyes...so its pay for it ourselves or that....great solution guys! Honestly, so painful dealing with them...house is nice but buckle up if you have even the slightest thing to fix as will be a horrible ride...
5/5
GoogleFantastic experience from start to finish! Top quality homes matched with exceptional customer service. After care is excellent. Nothing is too much trouble for them. This was our first house purchase and couldn’t have been better. We have been in for a year and still love the house and where we live. We were the first on site and in amongst the building work with a young baby. The house is entirely sound proof and the builders were not disruptive at all. Highly recommend this house builder.
1/5
GoogleI purchased a house from Pentland last year. This company is 100% let down by it's customer care line. You are lucky if they call you back and they never follow up. I had to threaten them with poor Internet reviews to get action over something loose in the roof. Twice. They have not got back to me again so here we are. Overall, terrible experience since purchasing this house, which is almost lovely apart from the very poor after sales service. If you have any problems with your house they will take ages to do anything about it unless you chase them constantly. Edit: I find it curious that a load of 5 star reviews appeared after I left this one.
4/5
GoogleHaving bought a Pentland Home towards the end of 2015, I found the site staff excellent in relation to both liaison and communication throughout the pre-sales process. They also resolved some issues relating to gradient contours on my plot with creative solutions that enhanced the landscaping options within my garden. The post-sale period was overseen by the Customer Care Manager and the Customer Care Field Manager, and both were at all times attentive and responsive to the issues that inevitably came up as would be expected with any new build property. I would say that the most impressive element of the experience has been the universally personal and bespoke feel to the service that the Pentland staff give, and the consistency they display in their commitment to customer care. I am pleased that I bought a Pentland Home, and I particularly appreciate the unique design elements that tend to distinguish their developments. My home is as much a delight to me now as it was when I first moved in.
5/5
GoogleWe have now lived in a Pentland home for just over 3 years. We love our home and have been impressed with the service provided by Pentland. We were expecting teething problems due to it being a new build home on a new build development and feel that Pentland staff have always been open, efficient and speedy in their response to resolve the few issues that did crop up. The added extras we have enjoyed have been brilliant and we would recommend a Pentland home to others. We would love to, one day, move into a three bed Pentland build as they have fostered a lovely community for us to live in, which I do not hear that other organisations do.
5/5
GoogleWhat a wonderful company to buy a house from. I have been in my house for 2 years and find the house a very comfortable, warm and lovely place to live. From the moment I saw the site and bought off-plan I can only have admiration for the fast progress through the sale, the after care service, customer service and all their employees that I have met and dealt with. Yes, there will be niggles with any new build, or for a matter fact any house, and all these niggles have been dealt with; even on a late Christmas Eve when my cooker was not working, the company sorted this out immediately and was all okay for the turkey. Within the last two years the customer services required have been second to none, they could have not been more helpful when required. I would recommend Pentland Homes to any new prospective buyer as they always try to meet the many various customer needs with gusto. Well done.
5/5
GoogleI bought a new Pentland home situated in Hawkinge on the Terlingham Village site a year ago. The house is of an excellent design, extremely heat efficient, and very well situated. With any new build there is bound to be teething problems but I have to say that compared to some stories I hear, my half a dozen minor issues were negligible and I believe that to be the case with at least 99% of people I have spoken to in a Pentland property. All I had to do was report my problem to the site office and it was dealt with immediately. I have found all the staff here both in the site office and the workforce helpful and obliging. How many building companies do you know that would lay on, fund raising coffee mornings for cancer research, Christmas parties, and birthday parties for special "numbers". And all of these events are catered for and attended by the lovely office ladies. (Ann, Rachel, and Caroline). Keep up the good work Pentland.
5/5
GoogleWe have received a fantastic service throughout our moving experience from Joanna at Pentland homes who helped and and guided us along all throughout the process of buying our property at Mulberry place.
5/5
GoogleJoanna helped us through the whole process and made it as stress-free as possible. She kept us up-to-date all the way through and we’re please with our new house. Thank you to the whole team.
5/5
GoogleBit f a school boy error with an electric car running out of charge, the team here happily allowed me to plug my car in to get me to a service station, great customer service even though I wasn't a customer. Thank you so much
5/5
GoogleI am absolutely thrilled with my new home and Audrey in particular has been so kind and helpful. My new house is stunning and the finishing touches just add to the high standard I expected from Pentland Homes.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA six unit development site,on part of the golf course,in Etchinghill,where I have been working.It is a picturesque/ historic country setting and I recommend a visit.
5/5
GoogleLovely houses and well designed. From placing the deposit to moving in was seamless and the team were super helpful every step of the way. The after care received has been fantastic too. Like any new build there have been some minor issues but the customer service team have always dealt with the problems in a timely manner and super efficient. Couldn’t recommend them enough.
1/5
GoogleSo, we are now 8 months in and I regret the day I ever purchased a property from Pentland Homes. I have had one issue after another and although they are trying to provide repair it just keeps on going.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pentland Homes's Kent office has 80 reviews across two platforms: 77 on Google, 3 on Trustpilot (across the whole business).
Pentland Homes Kent is rated 4.4 out of 5 across all 80 reviews, and 4.5 out of 5 on Google from 77 reviews.
Pentland Homes Kent, Etchinghill Golf, Etchinghill, Folkestone, Kent, CT18 8FA.
