Trusted Agent profile · Kent
Verified
★★★★★
1,072 reviews across 2 platforms
125 High Street, Herne Bay, Kent, CT6 5LA
Miles and Barr's office in Kent, at 125 High Street, is rated 4.5 out of 5 across 1,072 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotM and B have been exemplary in my…
M and B have been exemplary in my dealings with them both on selling properties and managing my property.I’m hoping they continue their 5* service in finding me a replacement tenant over the next month.Best of all the management fees are cheaper than my previous agent, and the service is much better. Win win!
5/5
GoogleFront the first visit to the last, Miles and Barr were very professional and helpful with all aspects of our sale. They communicated with us at all stages of the process …
Thank you for your kind comments, John. It's great to hear that we were professional and helpful when selling your property. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our … More
5/5
TrustpilotFriendly and professional
Jake was very friendly and professional. He showed us around and answered every single question we had. Lovely guy.
5/5
TrustpilotGreat service
Jake was punctual, knowledgeable and very helpful. The office has also been very helpful and overall a great experience.
5/5
TrustpilotMiles & Barr and the team have been…
Miles & Barr and the team have been brilliant and especially Louise. If your buying or selling I would recommend Miles & Barr.
5/5
GoogleWe have had the pleasure of Rueben show us around 2 properties in the last month. We could not have asked for a lovelier young man, he is clearly happy in his job. …
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
1/5
TrustpilotDiabolical customer service…
Constantly lied to during our selling process. Unable to contact when they don’t want to speak to you. We have changed agents*update*. Why doesn’t that surprise me ?! Speak to the Dover branch. They will update you. Albeit their biased version 😢
Good evening Sue Thank you for your review, I am sorry to hear of your disappointment. Sadly I cannot find your details in our system as I would like to personally discuss this with you further. Please could you email info@milesandbarr.co.uk and I will look into the matter further. Warm regards. Miles and Barr
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
GoogleRecently purchased first home. Samuel Fogarty’s communication throughout the sale was brilliant. Sam was always happy to answer any queries or concerns and got back to me with answers efficiently.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
5/5
GoogleRecently purchased first home. Samuel Fogarty’s communication throughout the sale was brilliant. Sam was always happy to answer any queries or concerns and got back to me with answers efficiently.
4/5
GoogleLuke Jackson was very friendly and helpful, the team were all welcoming and approachable. Would highly recommend.
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotMy experience was very good I worked…
My experience was very good I worked with the Birchington & Cliftonville branches. Nothing was any trouble for them. I had had a brain tumour & it affected my speech & walking. They were very patient with me. Very pleased with them & the out come. Will recommend to friends & family.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
TrustpilotBest Ever
This is the most succint and efficient estate agents ive ever dealt with, they were kind and considerate and so quick. I would highly recommend. from the viewing was amazing and they gave me time to look around and were very caring to the admin and final documents and referencing was user friendly. The staff are really lovely. thank you so much Miles and Barr.
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
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