Trusted Agent profile · Herne Bay
Verified
★★★★★
1,075 reviews across 2 platforms
125 High Street, Herne Bay, CT6 5LA
Part of Miles, see every office.
Miles's office in Herne Bay, at 125 High Street, is rated 4.5 out of 5 across 1,075 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Herne Bay office, from every platform, shown as written. First names only.
5/5
TrustpilotHelped me through the entire process of…
Helped me through the entire process of getting the house on the market and finding a buyer. The sales negotiator, Louise Daly, was professional, friendly and determined throughout to make sure the sale went through as smoothly as possible in a difficult time. Was genuinely pleased for me when it was completed which was lovely.
5/5
TrustpilotSophie Collins was a great help in…
Sophie Collins was a great help in finding us our latest property to let. Communication was very polite and helpful. We are very pleased. Thanks so much.
5/5
TrustpilotWas seamless from start to finish
Was seamless from start to finish. Anna was very helpful and guided me through all the steps and procedures to get my new place.
5/5
TrustpilotA big thanks to Holly at Miles and Barr…
A big thanks to Holly at Miles and Barr for helping me secure a great flat. Service I have received has been exceptional as I have been looking for sometime.
5/5
TrustpilotAmazing experience
Holly Hill is an absolute diamond. Really helped my partner and I land out first rental together. Fast responses and very friendly and polite. We really appreciate the help! :)
5/5
TrustpilotReally helpful service very prompt and…
Really helpful service very prompt and polite. I would like to thank Anna Adamczak for all her help as I am a first time renter.Regards
5/5
GoogleFollowing a recent visit to the Miles and Barr Hernebay branch with my Brother I felt compelled to leave a review with how we were treated and felt with, a young lady called Maddie who was commitment to excellence, market …
1/5
TrustpilotBigotted staff with too much power
This company discriminates against single parents of low income. This agent told me they had put my details forward for rental properties when in fact they did not show my details to the landlord at all. I found this out as a family member turned out to be a friend of a landlord but he wasn't shown my details. This is down to the one member of staff having too much 'power' and it going to her head. Shame on you and your colleagues for judging people by thier circumstances.
5/5
TrustpilotSophie Collins was extremely helpful
Sophie Collins was extremely helpful, cooperative, knowledgeable and efficient. She addressed our requirement precisely and used to respond directly. We salute her and Miles & Barr for such service!
5/5
TrustpilotPost completion
Rebecca was so helpful in getting our completion sorted. She and her team have been so supportive and we are very grateful for their help.
5/5
TrustpilotJakes review
Jake was punctual and very helpful with my house tour. He’s a very polite smart young man and I’m pleased to have met him
5/5
TrustpilotHelpful holly
Holly was very helpful when answering any questions we had and guiding us through the letting process. Holly made something that is stressful a lot more manageable. Thank you
4/5
TrustpilotMiles and barr,helped me sell my…
Miles and barr,helped me sell my property,all the people were very helpful,especially Suzanne, she kept me informed all the time,as to what was going on,thank you very much.
1/5
TrustpilotUnsafe, filthy, broken - miles and Barr don’t care
We rent a house from miles and Barr. On move in day we paid our deposit and first months rent before we were told to collect the keys from their office. Upon entering our new home none of the cleaning or works had been completed. Considering we are in the midst of a global pandemic I found this completely unacceptable. We spent 3 days cleaning and scrubbing and having to stay in a hotel due to the filth. Among all the cleaning jobs, I have had to scrape grease off the kitchen cabinets with a paint scraper, clean excrement from the outside of the toilet bowl and deal with limescale on every bathroom area. In addition to this we have had to fill countless holes in the wall and repaint the whole inside of the house. Despite agreeing that all of the cleaning and works should be done before our move in date (and emails to prove it) miles and Barr continue to be useless at holding up their end of the deal. We will need to continue to spend money fixing gutters and doors (which are detached/ laying on the floor!), the porch, the electrics etc if we want to live in a safe home. Spending this amount of money on top of our rent amount is ridiculous and we have had no support from miles and Barr aside from eventually sending a carpet cleaner a week after we moved in. I have sent a complaint via their complaints procedure but still have not had a response. I would never recommend miles and Barr! Look elsewhere!
1/5
TrustpilotOn the verge of being left homeless…
On the verge of being left homeless because of incompetence, delays, and now outright lies.Offered and agreed a Move In date, plan accordingly and give notice on current property.1 week later, some BS about workmen unable to get in, so push the Move In date back 8 days.Plan and pay for things based on the new Move In date.2 days before Move In, chase to confirm about keys, only to have date pushed back another 3 days, to basically coincide with the date we have to give keys back on current home, meaning we have no way to move furniture, decorate etc and even 1 more days delay means we would be homeless.Then, to be told they never mentioned any date other than the latest one, and we must "be confused" (I have it in writing - no confusion there!), and there is nothing they can do about it....My wife is in tears, I am an emotional wreck, and we have got to find £750+ to cover lost deposits, cancelled van hire, storage, and hotel costs.We have Rented for the last 25yrs, moving numerous times. NEVER have we been subjected to such a dysfunctional, ignorant, could-not-care-less bunch of cowboys.
1/5
TrustpilotI have had my house up for sale for 2…
I have had my house up for sale for 2 1/2 months now during the current "housing boom" with this agent. During this time I have had four viewings - a fifth did not show up and no explanation was given. The first "buyer" made an offer, then withdrew it two weeks later after searches had been started. Last person to view told me my house was "overpriced, too small, and about to collapse due to a construction fault", which - if it is a fault - affects all 120 houses on this 40-year-old estate! He then offered 10% below asking price, which had already been reduced. Nobody seems to know what other staff are doing, they double up on calls, or do not call at all. I had to constantly remind them of my situation and circumstances. Given up now - will try again in the new year with another agent.
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property through the Miles & Barr branch in Cliftonville & we would like to thank them all for their professionalism & efficiency throughout the whole process. Louise Daly, in particular, has been a complete star & her calm manner & understanding of the industry has been a huge help to us through a sometimes stressful time. Thank you so much, we really appreciate it! David & Laura Milner
1/5
TrustpilotI am far from happy with them
I am far from happy with them, i have now been without hot water for 11 days and still they are not chasing the plumber to fix the boiler, as my shower also works from my boiler i can even have a bath or shower. I am disgusted with the service, how would they feel with no hot water!!!!!!!!!!I have to state this is NOT down to my landlord as he is paying them to deal with this.I have now told them that if it is not fixed by the weekend i will be going to environmental health and trading standards.....
5/5
TrustpilotI sold my house through Miles and Barr…
I sold my house through Miles and Barr and ciyksnt be happier with the whole process. All the staff were so helpful and responsive. Thank you to Bradley and the team
1/5
TrustpilotThis is the most unprofessional firm I…
This is the most unprofessional firm I have ever come across. Trying to get them to rent you any property is a complete waste of time. They will never call you back, never respond to an email. Avoid these people. It took these morons 2 weeks to respond to an offer. Complete fools.The very next agent I called completely blew me away with speed and effeciency. They always followed up on either a phone message or email.DO NOT USE MILES&BARR
1/5
TrustpilotI have been waiting two and a half…
I have been waiting two and a half years for Miles and Barr to replace a single fence panel at our boundary with a property that they let next door, I offered to do the job for the cost of the fence panel (as it just needs a new one to be slotted into two concrete posts) but they cannot authorise.I’ve spent this whole summer with a 6ft gap in my fence and my pets have had to stay indoors, when we call they tell you that person that deals with lettings is not there and then shortly after you get a text stating that somebody is coming to look at it or to price it.They’ve blamed it on Coronavirus but how did they know about Covid 2 years ago?They are dreadful to deal with and have ruined our summer more than lockdown has, as we can’t even sit in our beautiful garden.I bet it will be done immediately when they want new tenants as they’ve told us the current tenants are leaving soon.
5/5
GoogleWe have recently entered into a sale and purchase with your office in Herne Bay and have been asked to complete this review. All contact with your staff staff has been excellent and efficient and we have …
5/5
TrustpilotFriendly and prompt service
Kerrie has been extremely helpful and prompt on replying to all my questions. I highly recommend Miles & Barr, Specially Kerrie for her friendly attitude. Thank you
1/5
TrustpilotAVOID! Never again will I get in contact with…
Never again will I get in contact with Miles and Barr, you’re given false information and get passed around on the phone to different people that don’t know what they are talking about. I had a viewing booked that I was specifically told could not accept an offer until ALL the viewings has taken place. I now receive a call with an offer being placed and nothing more they can do when being fed false information. Very unprofessional and unorganised people that do not know what they are talking about.
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