Trusted Agent profile Β· Kent

Hunters Kent reviews

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760 reviews across 2 platforms

199 Parrock Street, Gravesend, Kent, DA12 1EW

Hunters's office in Kent, at 199 Parrock Street, is rated 3.0 out of 5 across 760 reviews on two platforms, including 221 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.

Google logo

4.9 / 5

221

Reviews on Google

This office

Trustpilot logo

539

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Throughout the sale of my house I found…

Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much

Rebecca Β· 14 December 2023

5/5

Trustpilot

Valuation and extension options - excellent service

We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.

Angela Β· 27 November 2025

5/5

Trustpilot

Best by far! Hunters castleford, thank you

Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while πŸ™‚

MISSGLENISBECKETT Β· 23 January 2024

5/5

Google

I chose to ask Hunters to act for me in selling my late mother's property. It was an emotional time for me and I cannot praise Hunters highly enough. From the moment Marco came to value the property, through all stages of the process and my dealings with Michael, Ryan, Adam and Marco i found them to be helpful, professional and to go the extra mile to provide information and speed up the process. Right up to the day of completion they were available to answer questions and help with any issues. I would highly recommend Hunters to anyone who is thinking of selling a property. Thank you to all the team for your support in selling my late mother's property. Sue Cooper

Susan Β· 13 June 2019

Agent replied Β· 11 June 2024

Thank you for your positive feedback, it would be a pleasure to work for you again.

5/5

Trustpilot

Hunters -Ealing

Hunters -Ealing Friendly professional, I can’t thank Steve enough. The time, energy and commitment, he was the bridge between both my solicitor and the buyers and was 100% committed. Everything went through Smoove and this was due to Steve and Hunters-Ealing. I have recommended them to other sellers and they will be always highly recommended by me

Ivan Β· 25 June 2021

5/5

Trustpilot

Last year in November i sold my house…

Last year in November i sold my house with Hunters. Due to reasons beyond my control the sale process was not as easy as anticipated however the reassurance and professionalism from hunters where outstanding. I went with hunters theough word or mouth and i have already recommended Hunters to friends who i know are selling or thinking of selling their property. They are an amazing team and so friendly. Thankyou ladies for making a difficult situation so bareable. We got there in the end.

Janine Β· 10 January 2024

5/5

Google

Ryan and the Hunters team have been consistently great from the very first phone call. After dealing with two other agents before, Hunters took over and got us two offers within a few weeks - even when the property had been on the market for long time before! Definitely impressed and would highly recommend. Efficient, friendly and proactive. Thank you Ryan!

Louise Β· 12 June 2020

1/5

Trustpilot

Just don't use this Estate Agent

Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!

Stephanie Β· 21 July 2024

1/5

Trustpilot

Their inefficiency made me lose a living place

This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.

Mei Β· 6 January 2024

5/5

Google

If you want persistent, helpful and understanding I would look no further than hunters, my process has been full of ups and downs and I have had the same support the whole way through. I am greatful to be in the last stages of the sale but thank all for their help with my sale

Alison Β· 17 July 2023

Agent replied Β· 11 June 2024

It was indeed a process of ups and downs but to finally get the sale completed was amazing news! We want to wish you all the best in the future and if you need anything, you know where to find us!

5/5

Trustpilot

Exceptional

Joshua Jogo at Hunters Brentford is professional, patient and extremely welcoming with such a positive attitude. Highly recommend him, 5 star service with a smile. Thank you Hunters and Joshua.

Lizzie Β· 13 February 2024

5/5

Google

The service I received from Tony was second to none. Always on hand to deal with any queries I had and always went above and beyond to support me with buying my house. Honestly couldn’t recommend him enough. He is highly professional and responded to any matters quickly and effectively.

Jade Β· 12 June 2022

5/5

Google

Would highly recommend. Ryan and the team provided an excellent service all round. The property was sold after the first viewing.PositiveResponsiveness, Quality, Professionalism, Value

Chris Β· 12 June 2021

Agent replied Β· 11 June 2024

We are glad you you were very happy with our service Chris, thank you for the review and we wish you well in the future.

1/5

Trustpilot

Rude and unprofessional

I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.

Aivis Β· 13 December 2023

2/5

Trustpilot

We have taken our flat off the market…

We have taken our flat off the market following 2 failures by the agents in Filey. All seemed well to start with,enthusiastic staff produced good pictures etc. We had a viewing, a few days later we had the good news that the lady was to purchase. 3 weeks later, we were informed that she was indeed NOT buying our flat, but another in our block, still not sure where the responsibility for this lies. The second occasion, we had a second viewing from a few months ago, so were really excited. 5 minutes after the appointment we were informed the gentleman didn't even have his property on the market !! Apparently, we should have stipulated we only wanted people who are in a position to proceed. Never have we heard such stupidity, thought agents sold properties !!??

Customer Β· 28 November 2023

5/5

Google

Thank you Michael and Ryan. Hunters has been very professional managing the sale of my house, regularly keeping me informed of progress and making suggestions where appropriate.

HAL Β· 12 June 2020

Agent replied Β· 11 June 2024

We are glad that you were happy with our services, if there is anything else we can do for you, please do not hesitate to ask.

5/5

Google

From the start to finish of the sale of my 2 bed apartment the miles and Barr team were on the ball throughout with regular updates and sharp actions when needed. In particular Zac Buchan who headed up the sale of my property was extremely efficient, pro active & professional. I would highly recommend them to anyone. Many thanks to the whole team.

Andrew Β· 13 June 2018

1/5

Trustpilot

Electing Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife

I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan

Michael Β· 20 November 2023

5/5

Google

The team at Hunters were helpful and friendly in the sale of my house. My father was particularly impressed with the Hunters sales agent who made a bid to get the house on the market. He just wasn’t reading from the book, but rather communicating to us in real and practical terms. Thank you for the excellent work at Hunters (Tony, Ryan and Helen)!

Peace Β· 12 June 2022

Agent replied Β· 11 June 2024

Thank you Peace, we wish you and the family all the best in the future.

2/5

Trustpilot

Had Hunters out to value my property…

Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.

Gazza Β· 9 November 2023

1/5

Trustpilot

Totally disgusted

Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.

Dear Β· 26 October 2023

5/5

Trustpilot

Massive thanks to Hunters Brentford

Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘ Thanks again to you all.

Gerry Β· 14 May 2021

5/5

Google

Tony and the team at Hunters made our sale and purchase easy and straightforward. They were helpful and informative throughout the whole process, I would strongly recommend them!

Andrew Β· 13 June 2019

Agent replied Β· 11 June 2024

Thank you for your positive feedback, we would love to work with you again, enjoy your new home!

1/5

Trustpilot

If I could give a negative score I would

S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.

A Β· 9 October 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hunters's Google reviews

Questions about Hunters Kent

Has Hunters won any awards?

Yes. In The Trusted Agent 2026 awards: Hunters, Gravesend won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.

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