Every review we hold for the Kent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe started with the ‘well known large Kent estate agent’ who were absolutely dire and let us down badly, whereas Firefly gave sensible advice, were always responsive and always answered the phone. A smaller independent agent like Firefly gives you the same Rightmove coverage as those giant agents but with more reasonable fees and staff that actually care about their customers. We would whole-heartedly recommend Firefly.
Lorraine · 16 March 2026
Agent replied · 16 April 2026
Thank you Lorraine for sharing your experience with Team Firefly. It means a great deal to feel appreciated, we take great pride in making our clients journey to move house as stress free as possible. Wishing you all the best.
Tina, Louise, Team Firefly
★★★★★ 3/5
GoogleHaving searched for over two years, we were delighted to finally begin the process of purchasing our home together. From the outset, Charly was welcoming, engaging and polite, nothing was too much trouble and she followed through on everything discussed. Unfortunately, the professionalism and courtesy of both Carol and Charly are lacking in the branch manager.
Our interactions with Tina Gruber were terse and quite unprofessional. Her written communication often lacked a salutation, and on the odd occasion that we spoke in person, her manner was brusque and dismissive. On completion, we visited the branch to collect the keys and unsurprisingly, she did not stand to greet us or attempt to shake our hand, instead just passed a food bag across the desk and said “there’s a lot of keys in there”. No congratulations or all the best, just an air of arrogance we had sadly come to expect. What should have been an exciting experience was sullied by her conduct.
Tina · 14 December 2023
Agent replied · 13 June 2024
Dear Tina, I am sorry to learn of your relationship with Tina regarding your house purchase. Tina strives to do her best for both vendors and buyers alike. Tina has a number of excellent 5 star reviews on our website - ESTA reviews whereby we have now been nominated for an award. Tina receives numerous thank you cards and good wishes with her ability to process the sales. On behalf of Firefly it saddens me you did not feel a working engagement with Tina, but I would personally like to take the opportunity to wish you the very best in your new home. Carol and team Firefly
★★★★★ 5/5
GoogleWe recently sold our house with Firefly & we are so happy with the service we were given. I feel that Firefly stand out from the rest because they wrote such a lovely write up of our home making it feel really personal & their communication was excellent throughout the process & always on the ball! I like that this is an independent company too. Carol and Tina were great throughout our process & looked out for us a lot. The best!
Kirsty · 14 December 2023
Agent replied · 13 June 2024
Thank you Kirsty, it was a pleasure to work with you both in a difficult market I am pleased we made your dream come true by purchasing your forever home. Carol & team Firefly
★★★★★ 5/5
GoogleThe apprehensions of going abroad alone can bring jitters to anybody and to find a place to stay which is trustworthy and good, adds to the fright. However, I would like to thank Fly homes and specially Ms. Priya Kumari, who despite being unwell took care that I'm kept updated at each and every step of the process. The selection, the payment and the induction had been a breeze and will complement the entire team to keep in place a robust and smooth workflow with consultants like Ms. Priya to ease out lives of first timers. All the best, once again.
Chinmoy · 13 December 2024
★★★★★ 1/5
GoogleWe were to see a house at 12 today. We travelled 1 hour to see it with 2 children. When we arrived it was on a lane with no parking, this was not communicated to us and we had to dodge traffic to get to the property. Eventually managing to get there we waited 20 minutes and nobody turned up to show us around. They seemed surprised we were there despite texting us to confirm on the morning.
After they said they be 30-40 mins we decided to look round the back of the property. We instantly noticed the whole back was shared access. We asked when booking the viewing if this was the case and we’re told no it wasn’t shared access.
I know estate agents are useless but these lot really go above and beyond to be completely incompetent. (Means useless if you are reading this)
I can only assume they came up with fireflies because they think the sun shines out there you know what.
David · 30 May 2025
Agent replied · 27 July 2025
Thank you David for your comments. We sincerely apologise for what you deem as a wasted trip. I was on my way to the appointment as my previous appointment ran over. You called the office and my colleague Tina, called me to ask why I was not at the property. I told her I was on my way. When Tina called you back, at this point, you asked if the property had a shared access. Tina, called me again to double check and I said yes, it does, you can clearly see from the photo as a mid terrace it would have a shared access to the side for the three cottages. It is a shame you decided not to view, as it is a pretty cottage inside. Given your feelings on the experience today, please let us know if you wish to remain on our mailing list. Thank you David.
★★★★★ 5/5
GoogleI have had a viewing with Liz today and still not sure if I will be able to rent the property I have looked at. However this is a review / feedback I am providing for the actual conduct Liz had. Liz is a people person, willing to hear you out and provide guidance. We did the house tour and discovered the house together and all the questions asked have been answered to. Wish all the estate agents will be like her. Whatever happens, my review will not change.
Emi · 14 December 2023
★★★★★ 5/5
GoogleApproached Firefly recently to find me a tenant for my flat in Paddock Wood. I spoke with Liz who was very professional and found me a new tenant within a few days.
Thanks Liz.
Andy · 26 March 2024
Agent replied · 13 June 2024
Thank you Andy, you were a delight to work with, and we look forward to being able to assist you again going forward.
★★★★★ 5/5
GoogleRecently sold a flat through Firefly and was most impressed by all the staff especially Tina who was instrumental in the sale going through.
Samantha · 30 April 2024
Agent replied · 13 June 2024
Thank you Samantha, it was a pleasure to work with your mum.
Team Firefly
★★★★★ 1/5
Google**** FIREFLYS reply is factually incorrect ****
Always difficult when you’re leaving a negative review on a business, but in this instance I felt I had no other option.
Firefly had previously sold a house for me and baring the odd minor hiccup it went very well. I engaged them to sell another house which sold on the first viewing, easy work if you can get it!! Great news you might think, well it quickly went downhill from there…..
The person in charge of my sale informed us that the chain had checked out and was bullet proof. The advised that we’d need to be proactive as all parties wanted to conclude ASAP, music to my ears, or so you’d think….. it turn out the chain was longer than we were told and not as “solid” as we were promised.
After months of avoidable stress, avoidable expenses and countless hours of chasing it came to light that the chain had collapsed, we weren’t told by Firefly and another buyer was introduced at the bottom, the sole reason for the delays. They had a duty of care to inform us of this, failure to do so cost myself and my wife £1000’s of pounds…..
Now Firefly will of course come up with a different story, but I have all emails, records etc to verify wha I’ve said and anyone wanting to know more I’d be happy to discuss.
All I’d advise any potential clients is to be very careful! You’d expect a professional estate agent to act as such, well in the instance it wasn’t the case and we were the ones to lose out! We lost a house we were going to buy as a result of the delay, we lost a lot of money and we also respect for Firefly.
I’m still trying to resolve, most people would have sued Firefly, but no all I wanted to do is come to an agreeable compromise of the level of commission…. something other professional estate agents and my legal team advise against, saying I shouldn’t pay anything! But not wanting to be unfair I want to find a solution…… Hopefully firefly do too.
Dean · 16 April 2023
Agent replied · 13 June 2024
Thank you for your review, Dean, we have enjoyed working with you. We welcome all reviews, good bad or indifferent, however, we are disappointed and surprised to learn of your negative account in dealing with Firefly, especially as we received an email from you crediting Tina on how hard she worked on your sale. During our time with you, we placed your property under offer three times which would suggest you were more than happy with our service. With reference to the most recent sale, we engaged with your buyer on all levels over a considerable period of time to provide a service to get you to exchange of contracts whereby Tina kept you informed at every stage. As we have confirmed, the buyer at the bottom of the chain’s mortgage had expired, this is something that is completely outside of our control. We have never received a negative review such as yours in the time Firefly has been trading. We have only received genuinely excellent reviews which speak volumes as to the service we provide. We wish you the very best in your new home.
Thank you for your review, Dean, we have enjoyed working with you. We welcome all reviews, good bad or indifferent, however, we are disappointed and surprised to learn of your negative account in dealing with Firefly, especially as we received an email from you crediting Tina on how hard she worked on your sale. During our time with you, we placed your property under offer three times which would suggest you were more than happy with our service. With reference to the most recent sale, we engaged with your buyer on all levels over a considerable period of time to provide a service to get you to exchange of contracts whereby Tina kept you informed at every stage. As we have confirmed, the buyer at the bottom of the chain’s mortgage had expired, this is something that is completely outside of our control. We have never received a negative review such as yours in the time Firefly has been trading. We have only received genuinely excellent reviews which speak volumes as to the service we provide. We wish you the very best in your new home.
Thank you for your review, Dean, we have enjoyed working with you. We welcome all reviews, good bad or indifferent, however, we are disappointed and surprised to learn of your negative account in dealing with Firefly, especially as we received an email from you crediting Tina on how hard she worked on your sale. During our time with you, we placed your property under offer three times which would suggest you were more than happy with our service. With reference to the most recent sale, we engaged with your buyer on all levels over a considerable period of time to provide a service to get you to exchange of contracts whereby Tina kept you informed at every stage. As we have confirmed, the buyer at the bottom of the chain’s mortgage had expired, this is something that is completely outside of our control. We have never received a negative review such as yours in the time Firefly has been trading. We have only received genuinely excellent reviews which speak volumes as to the service we provide. We wish you the very best in your new home.
Thank you for your review, Dean, we have enjoyed working with you. We welcome all reviews, good bad or indifferent, however, we are disappointed and surprised to learn of your negative account in dealing with Firefly, especially as we received an email from you crediting Tina on how hard she worked on your sale. During our time with you, we placed your property under offer three times which would suggest you were more than happy with our service. With reference to the most recent sale, we engaged with your buyer on all levels over a considerable period of time to provide a service to get you to exchange of contracts whereby Tina kept you informed at every stage. As we have confirmed, the buyer at the bottom of the chain’s mortgage had expired, this is something that is completely outside of our control.
★★★★★ 5/5
GoogleWe had been looking for a place for months and had nothing but stress. That was until we contacted Lisa at Firefly lettings. She was incredibly helpful. Treated us very well and got us into a wonderful home. Her professionalism and the speed at which she helped us through the vetting process were second to none. I wholeheartedly recommend Lisa and Firefly homes to anybody who wants an easy, stress-free and friendly experience.
Matty · 16 April 2021
★★★★★ 5/5
GoogleCarol is fantastic. Had it not been for Carol, it is unlikely that the sale would have concluded without her expert handling and guidance. We're hugely appreciative of all of her work and endeavours and recommend her without reservation.
Ollie · 16 April 2021
Agent replied · 13 June 2024
Thank you Ollie - thrilled it has worked out
★★★★★ 5/5
GoogleWe were house hunting for almost a year and although we didn’t buy through Firefly in the end, we wanted to say a big thank you for all the support and patience they gave in trying to find our forever home. As a buyer were made to feel as important as the vendors paying their fee.
Kandy · 26 March 2024
Agent replied · 13 June 2024
Thank you Kandy, we always value our clients and our customer feedback is most welcome. Wishing you all the very best in your new home. Carol & team Firefly
★★★★★ 5/5
GoogleLovely ladies helped with the sale of my property. I was quite anxious throughout but they were so helpful and took the time to explain everything in detail to me and got me over the hurdles we faced.
Brilliant service. Thank you so much to Tina and Carol
Leanne · 16 April 2023
★★★★★ 5/5
GoogleCarol and Jackie were both so helpful, professional and efficient when dealing with our sensitive property sale. They are easy to get hold of, and answers any queries quickly.
They found our buyer from the first viewing, and the whole process was stress-free! We will definitely recommend to friends and family.
Rachel · 16 April 2022
★★★★★ 5/5
GoogleHaving used Firefly years ago for the sale and purchase of properties I didn’t hesitate to contact them again for my recent sale. Carol and Tina are an excellent team. They balance experience, knowledge and enthusiasm with understanding and sensitivity. I highly recommend them.
Helen · 29 July 2024
★★★★★ 5/5
GoogleFirefly were fantastic for the sale of my house. They made the process very straight forward and stress free. They are also very friendly, responsive and easy to work with. I would use them again in the future.
Laura · 16 April 2022
Agent replied · 13 June 2024
Thank you Laura - it has been a pleasure working with you over the years in both letting your property and selling.
★★★★★ 5/5
GoogleFirefly Homes have gone over and above for us on our recent property purchase. They were prompt, communicative and supportive throughout the process. I don't think we would have got this purchase over the line without them!
Elisha · 16 April 2022
Agent replied · 13 June 2024
Thank you Elisha and Tom it has been a pleasure working with you both
★★★★★ 5/5
GoogleI have bought and sold a few properties through Firefly over the years and they have always been excellent. Polite, honest, friendly and professional. They are reasonably priced and being small I have always felt like I matter, not just a number.
Michael · 16 April 2021
Agent replied · 13 June 2024
Thank you Michael - Carol & team Firefly
★★★★★ 5/5
GoogleHaving sold and purchased a house through Firefly I have to say how impressed I have been. The valuation by Carol from Firefly was spot on (not inflated to get my business), the sale happened quickly and all aspects were handled efficiently. The purchase also went very smoothly, with lots of help and good advice. Cannot rate Firefly highly enough, amazing service
Nick · 16 April 2022
★★★★★ 5/5
GoogleAmazing supportive team during letting and sale. Unlike any other estate agent we have used
Oscar · 14 June 2023
Agent replied · 13 June 2024
Thank you Oscar for your kind words. A real pleasure for team firefly to help.
★★★★★ 5/5
GoogleFirefly provided an excellent service overall. They were diligant and thoroughly dedicated to selling my house. I would, without any hesitation, recommend them most highly.
Philip · 16 April 2022
Agent replied · 13 June 2024
Thank you Phil for your kind words
★★★★★ 5/5
GoogleAmazing supportive team during letting and sale. Unlike any other estate agent we have used
Emma · 16 April 2023
Agent replied · 16 April 2026
Thank you Oscar for your kind words. A real pleasure for team firefly to help.
★★★★★ 5/5
GoogleWe sold and bought a property through Firefly homes. We found them to be extremely responsive and helpful. Having bought and sold 5 properties over the past 15 years, Firefly Homes have easily been the best and most responsive estate agent we have ever had the pleasure of working with. I would certainly recommend Firefly to anyone looking to sell their home.
Oliver · 16 April 2021
★★★★★ 5/5
GoogleVery easy to deal with - very professional and honest. Very helpful, constantly kept me informed. Marketed my house very well and had numerous viewings in the first three weeks and found my buyers by the end of the third week.
I could not ask for a better service. A very charming agent to deal with.
Frances · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
