Connells Kent reviews

★★★★★ 5/5

Google

Leah Watson was amazing and very kind. She was very professional and answered our all queries.

Rijata · 18 August 2023

★★★★★ 5/5

Google

I have always found the team, led by Nathan, to be extremely helpful and responsive. Nathan has always gone the extra mile whilst being very supportive in what can be a stressful time. I would highly recommend this branch and would have no hesitation in using them again.

Diane · 30 June 2024

★★★★★ 5/5

Google

Leah is credit to this Estate Agent. She started to build trust from first moment. Very professional and friendly. She made sure we have an enjoyable viewing process. Gathered additional details when asked for and seemed to be available at any point over the phone.

László · 14 June 2023

★★★★★ 1/5

Google

Hands down the worst estate agents in the business. The customer service is pathetic, the staff are totally clueless, we did not have a single viewing in 16 weeks(what a joke). They promise you the earth and they deliver nothing, they do not use a professional photographer instead the staff take pictures of your property on there smart phone(poor quality). We had absolute no communication at all, they never return phone calls or emails, avoid these guys at all cost . We used another estate agent and had 6 viewings in the first week and sold our property within 3 weeks.

MARK · 14 June 2020

★★★★★ 1/5

Google

Dan phoned me to say he had a viewing on my property, then never contacted me back to say when. I called and asked what had happened about the viewing and was there any feedback, was told they were busy and I never heard another word from them. I got a call from customer services, who promised I would hear from the branch very shortly, needless to say no one called. They booked another appointment for Raife to come and visit me as the photos were, as they put it, dull and dingy. Waited in all morning but Raif never arrived.

Susan · 14 June 2020

★★★★★ 5/5

Google

Thank you so much Leah, you were amazing.

Shristi · 18 August 2023

★★★★★ 1/5

Google

Hands down the worst estate agents in the business. The customer service is pathetic, the staff are totally clueless, we did not have a single viewing in 16 weeks(what a joke). They promise you the earth and they deliver nothing, they do not use a professional photographer instead the staff take pictures of your property on there smart phone(poor quality). We had absolute no communication at all, they never return phone calls or emails, avoid these guys at all cost . We used another estate agent and had 6 viewings in the first week and sold our property within 3 weeks.

MartIn · 26 October 2019

★★★★★ 5/5

Google

Definitely recommend Connells EA, very friendly and polite people and confident in what they do… As a first time buyer I had a lot of questions but they always helped me until the completion. Thank you so much to Tracey..

Amy · 14 June 2023

★★★★★ 1/5

Google

Exactly the same happened to me !!! Rubbish!!!!! Have rang on many occasions on a property I wanted to rent, they told me on many occasions they would call me back and did not bother..... Asked them to ask the landlord questions for me about the property and they did not, lots of stress, and pants customer care( don't bother) with these Amatures !!!!! Now the property is not longer available after my one week callings. RUBBISH ESTATE AGENT AND WASTE OF TIME!!!!!! AVOID THEM !!!!

Jagoda · 15 June 2018

★★★★★ 5/5

Google

I extend my heartfelt thanks to the team at Connells for their exceptional assistance and courtesy. A special mention goes to Izzy Gwillim, whose outstanding support made the process of securing our house truly enjoyable.

Emmanuel · 30 July 2024

★★★★★ 5/5

Google

I wasn't too clued up with the market but I was made to feel welcome to ask any questions by Kieren. He was very insightful and made sure I understood everything I was asking about. I was very satisfied with my experience with Connells.

Max · 14 January 2024

★★★★★ 5/5

Google

We had a number of estate agents visit to provide a valuation for our house sale, and Nathan Setterfield stood out head and shoulders above the rest. He was prompt, knowledgeable, professional and reassuring. We opted to sell with Nathan and have not regretted the choice. Nathan has remained in regular contact with us throughout the process, and where necessary, organised his colleagues to engage with us as well. We have felt valued and been kept fully in the loop. Nathan has clearly been putting in the effort to make this as smooth, stress-free and successful as possible. Many thanks, would definitely recommend.

Stephen · 14 June 2023

★★★★★ 5/5

Google

I recently visited Connells to buy a house and a lovely lady Isabella with the brightest smile welcomed me and helped me to arrange to view a property which we were interested. However, due to unseen circumstances I had limited time to make a decision and unfortunately we did not like the house we were first interested. We almost lost all our hope when Isabella contacted me about the new house on market. She arranged the appointment for us to view right away cause she was aware of our situation and fortunately we love the property and bow working towards for good news. I am so ever grateful towards her work ethic and happy nature.

Advikroyal · 14 June 2023

★★★★★ 5/5

Google

Wendy was very helpful sorting our new mortgage out. The service received here has been excellent from the start of the process to the finish and would happily recommend to anyone.

Bilyan · 14 June 2023

★★★★★ 5/5

Google

Excellent service from the team at Connells. Prompt, polite and informative. Provoked competition for my property and negotiated a good sale price. Highly recommend the firm.

Robert · 22 August 2024

★★★★★ 5/5

Google

All the staff were really helpful,from start to finish. Nothing was too much trouble even if I phoned more than once a day. Will use them again in the future

Tina · 14 May 2024

★★★★★ 5/5

Google

Buying our first property through Connells and we had Leah and she couldnt be more helpful we had our viewings in 1 day and our offer accepted soon after! Thank you leah for everything we’ll be forever grateful to you!❤️

Owen · 17 September 2023

★★★★★ 1/5

Google

Tried contacting as very interested in two properties listed for same with Connells …Two emails, an online enquiry a phone call and a promise of a call back and we have still heard nothing back from anyone. It’s like they genuinely do not want to sell the house!? If I was a seller with my house listed with them; I would be very concerned about how they are handling the interest on my property! Unprofessional

Becca · 14 June 2023

★★★★★ 1/5

Google

Treated with disdain and tried to bully into moving forward before the sellers had even found anywhere to go. Hard earned savings would have been wasted on a purchase which we soon after discovered would have failed as there is a huge cladding problem with the flats! Communication is terrible. Avoid this company.NegativeProfessionalism

Lynne · 14 June 2022

★★★★★ 5/5

Google

Thank you to everyone at Connells for your outstanding service. Especially George! Would recommend to anyone!

Kayley · 15 June 2019

★★★★★ 5/5

Google

The team were excellent and always ready to help , in particular Tracey and Nathan were very professional and always kept me up to date along the way. Would highly recommend and definitely use again.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 12 January 2022

★★★★★ 5/5

Google

Connells have been amazing with us whilst buying our first house (even during a pandemic when everything has been all over the place) the sales team have been amazing through the viewings to getting us any last minute information we might need. Wendy the mortgage advisor has been brilliant from the get go. From getting us the best deal to always being on the end of a phone or email when we needed advise or information. Tracey, the sales progressor has been amazing especially with the final hurdles when solicitors have been silent she's been present and reassuring and really has made the final stretch less stressful. Honestly couldn't ask for a better team to deal with whilst dealing with one of life's stressful events. 100% would recommend Connells. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Rachael · 14 June 2022

★★★★★ 5/5

Google

The service from Jamie, Rob and Josh was fantastic! They achieved over asking price for my property and found a buyer really quickly. The process as a whole ran smoother than I could have asked for. With their brilliant local knowledge, I would definitely use them again!

Lauren · 15 June 2017

★★★★★ 5/5

Google

Leah & Anna were very informative, polite, professional & friendly. It was great meeting them.Toby enjoyed meeting them too 😊 …

CathySteve · 14 June 2023