Trusted Agent profile · Kent
★★★★★
494 reviews across 2 platforms
Chequer Lane, Ash, Kent, CT3 2AX
Bovis Homes's office in Kent, at Chequer Lane, is rated 2.2 out of 5 across 494 reviews on two platforms, including 9 Google reviews rated 4.0.
Every review we hold for the Kent office, from every platform, shown as written. First names only.
5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpful, Debbie was very friendly.
Hi Natalie, We're so happy to hear that our team was welcoming and friendly. We appreciate your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe called today at the Hollingworth…
We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypress property. He outlined the similarities to the showroom and also explained the difference in layout and room sizes.His manner was very upbeat and pleasant, he left us to explore the house at our ease without any pressure.
Hi Bronach, We're so glad you had such a positive and informative visit to our development. It's wonderful to know our team provided a helpful and pressure-free experience. We truly appreciate your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotRep was very friendly
Rep was very friendly, lots of guidance, and refreshments
Hi Kirsty, We're so glad to hear that you had such a positive experience with our representative. Providing helpful guidance and a welcoming environment is very important to us. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotEverything was amazing
Everything was amazing all went smoothly and very quick. Annette our sales representative was brilliant helped straight away with any queries we had. Not one bad thing to note. Thank you Bovis homes and thank you Annette.
Hi Charlie Kitchin, We're happy to hear that everything went smoothly and quickly for you. It's great to know that our sales representative was so helpful. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotDo not buy from this company
Do not buy from this company. They lie about the locations of housing association properties as they are sold to private investors so Bovis can get away with listing them as privately owned on their site map. They know exactly what they’re doing. Our estate is essentially a council estate and Bovis do not care about the anti social behaviour or how they clearly misrepresented properties. I am actually semi attached to a HA property when I was assured multiple times it would 100% be a private sale like us. The customer services team are useless and threatened me with legal action. DO NOT BUY A VISTRY HOME.
1/5
TrustpilotDo your research before you buy!!!!
Bought a new Bovis home in June 2024 and couldn't fault the sales journey or the snagging. All I would say is do your research regarding your plot and the surrounding green areas as we have had issues with various residents gathering in communal spaces, destroying trees, drinking, fighting, swearing, loud music etc. Our supposedly private driveways are used by dog walkers, kids racing on scooters and bikes to shortcut the paths provided- only a matter of time before someone gets injured! Vistry are not interested in helping to resolve neighbourhood issues once the house is sold so ask residents already living on the estate for their opinion before you buy a new home, especially if its near a green space. We have a residents group now and all have to report incidents regularly to Housing Associations and the Police who are working with us to try and resolve issues.
2/5
TrustpilotPoor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
5/5
TrustpilotAs a first-time buyer
As a first-time buyer, the process of buying a home was all very new to me, but my experience with Bovis Homes at Broxborough Park has been impeccable from start to finish.
Hi Rory, We're happy to hear that your first-time home-buying experience at Broxborough Park was impeccable. It's great to know that our sales consultant was knowledgeable and approachable, making the process feel familiar. We appreciate your positive feedback and high recommendation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery helpful and knowledgeable
Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.
Hi Matt, We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe had viewing of the property and I…
We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much
Hi Frami, We're so happy to hear you had such a positive viewing experience. It's wonderful that our team member made such a great impression with their customer relations skills. Thank you for your kind feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotPassing visit.
Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.
Hi Robert, We're so pleased you received useful information and could view a show home during your spontaneous visit. It's wonderful to hear our sales team member was knowledgeable and helpful. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
Hi James, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home. We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one. We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes. We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWillow Park-Janina
The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table.
Hi Bharath, We are incredibly touched by your heartfelt review and truly appreciate you sharing such a personal and positive experience. It brings us immense joy to know that our team member was able to make such a significant difference in your journey to finding a home. We understand how crucial it is to find the right living environment, especially when raising a family, and we are so pleased that we could contribute to creating a safe and wonderful space for you and your children. Your kind words highlight the genuine connections we strive to build with everyone we assist, and we are grateful for your recognition of our dedication. We are delighted that you are happy with your new home and neighborhood. Kind Regards, Kobi Bovis Homes
4/5
TrustpilotFlip has been wonderful fr start ,she…
Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.
5/5
TrustpilotLisa was a very welcoming
Lisa was a very welcoming, informative and knowledgeable sales consultant. We enjoyed our visit to the site and look forward to investigating the possibility of moving to this site in the near future.
5/5
TrustpilotExcellent support from Rodri and Gav throughout our purchase
We have just completed on our new Bovis home and wanted to take the opportunity to recognise Rodri and Gav, our Sales Consultants, for the support they have given us throughout the process.
Hi John, We are so pleased to hear about your positive experience with us and your new home! It's wonderful to know that our sales consultants provided such professional and supportive assistance, especially during the challenging conveyancing process. We truly appreciate you recognizing their dedication and how they went above and beyond to make your move-in as smooth as possible. We are delighted that you are happy in your new home. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotFantastic Site
On my visit to Hollin Bank I was greeted to warm greeting and friendly smile. Rhodri who was on site was extremely knowledgeable and approachable. He talked through the whole development and showed all the different house types available and put my mind at complete ease.
Hi Marcus, We're so pleased to hear about your positive experience and that our team member was knowledgeable and approachable. It's wonderful that you found the homes stunning and the location ideal. Thank you for your kind words! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotHonest and knowledgeable saleman
I was impressed with the honesty and realistic approach to understanding my needs as a senior citizen with mobility issues. Very straightforward advice no overselling. I’m likely to return and complete a reservation.
Hi Consumer, We are so pleased to hear that you found our approach honest and realistic in understanding your specific needs. It's wonderful to know that our straightforward advice resonated with you, and we look forward to assisting you further with your reservation. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotThe sales office have been exceptional…
The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !
Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotProfessional and supportive team at Bovis Homes in Whitehouse, MK
My home purchase experience with Bovis Homes in Whitehouse, Milton Keynes was excellent.
Hi Chocolate, We're happy to hear that your home-buying experience was excellent. We appreciate your recognition of the team's professionalism and expertise. It's great to know that their support and attentiveness made the process smooth. We value your positive feedback regarding the quality of your new home. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotPoor sales team, nasty practices.
I had a pretty awful experience last year with Bovis Homes, with their team at Emmer Green Drive. After a few red flags, which I foolishly ignored - we had agreed to buy, but they later pulled out of the sale making it seem like we'd done something wrong - my wife was very upset. We later found out they'd sold "our" house and a chunk of the development to some investment company.
5/5
TrustpilotCustomer centric Bovis Homes!
Following some serious searching for our forever home, I came across developer Bovis Homes. I went online and booked a catch up at a Wellingborough site. Mandy Tomlin demonstrated customer centricity and excellence from the word go. She show cased her experience dealing with clients ensuring we took the most smooth route towards getting all our questions answered with the upmost clarity. Mandy also collaborated with stakeholders ‘Mortgages First’ our broker, our snagging firm ‘Knott Brothers Ltd’ and the solicitor ‘HCB’. Can’t thank her enough for everything she’s done to make our forever home purchase special. Thanks Mandy!
5/5
TrustpilotBrilliant from the start…
The staff were very welcoming today right from the moment we walked into the sales centre. They were happy to take us around the site and show us properties without any hassle. They even recommended us going to see a nearby show home which cemented our decision on the property.
Hi Jason, We're so pleased that you felt welcomed by our staff and that they were helpful in showing you around the site. It's great to know the show home visit recommendation solidified your property decision. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotAbysmal, lazy landscaping and lack of care once the sale is done.
We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.
Hi Ro, Thank you for taking the time to share your feedback. We are sorry to hear that your experience since moving into your home has not fully met your expectations, particularly in relation to the outstanding snagging items and the condition of the wider estate. We appreciate how important it is for both individual homes and communal areas to be completed and maintained to a high standard. Your comments regarding landscaping, pathways, and the condition of planted areas are noted, and we recognise the impact this can have on the overall appearance and enjoyment of the development. The delivery and adoption of communal landscaping can involve multiple stages and coordination with external parties, and while this can sometimes result in delays, we understand that this does not lessen the frustration caused. We would reassure you that these matters remain under review, and we are working with the relevant teams and contractors to address areas where improvements are required. In relation to your individual snagging items, we are continuing to monitor outstanding works and progress them where possible. We appreciate that this process has taken longer than anticipated and apologise for any inconvenience this has caused. We also note your comments regarding communication around maintenance responsibilities and service areas. Clear and accurate information is important, and your feedback will help inform how we communicate these details more effectively going forward. We are committed to improving the overall experience for residents and appreciate you bringing these concerns to our attention. kind Regards, Kobi Bovis Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bovis Homes's Kent office has 494 reviews across two platforms: 9 on Google, 485 on Trustpilot (across the whole business).
Bovis Homes Kent is rated 2.2 out of 5 across all 494 reviews, and 4.0 out of 5 on Google from 9 reviews.
Bovis Homes Kent, Chequer Lane, Ash, Kent, CT3 2AX.
