Strutt & Parker Chelsea reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Viewed a property with them and offered…

Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.

Jordan · 14 August 2023

★★★★★ 5/5

Trustpilot

Strutt & Parker are brilliant!

Strutt & Parker are brilliant - in particular Andrew Harwood and the team. I could not fault their professionalism, knowledge and expertise. The viewings at our property were always very accommodating and done with a smile! Their attention to detail is spot on. I hope to do business again in the future!

D · 12 March 2021

★★★★★ 5/5

Trustpilot

My experience with Ed over my property…

My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.

Isabelle · 25 June 2022

★★★★★ 5/5

Trustpilot

We recently bought a property marketed…

We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.

Angela · 6 August 2025

★★★★★ 5/5

Google

Charlotte has been extremely helpful and proactive in helping us move in to our new flat as efficient and smooth as possible. The whole team was involved and they have been operating to best professional standards. I would definitely recommend the team at SW10 if people are looking for new place to live!

Andreas · 26 October 2020

★★★★★ 5/5

Trustpilot

The sale of my property was handled well

The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!

Christopher · 27 November 2020

★★★★★ 1/5

Trustpilot

Really rubbish agency

Really rubbish agency, I have no heating in my flat yet they completely ignored any emails I have sent them about this issue , really unprofessional people, I personally dealt with Shanon Flanagan and Jay O'Dell from Cadogan Street London and they are both very unprofessional and just plain rude and lazy people.

Lu · 20 August 2020

★★★★★ 5/5

Trustpilot

Gina is one in a million

Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue

Sue · 14 April 2022

★★★★★ 5/5

Trustpilot

House Purchase …

We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.

Cliff · 5 February 2022

★★★★★ 5/5

Google

Olivia Leigh is one of the best agents I have come across. She is diligent, very knowledgeable and reverts with value add. Not your typical agent at all. Rival agent recommended her and I can see why. Definitely worth calling her if selling or buying in Chelsea / Kensington.PositiveProfessionalism

Peter · 26 October 2020

★★★★★ 5/5

Trustpilot

Excellent experience with Strutt

Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house

Sam · 2 November 2021

★★★★★ 5/5

Google

I had a great experience working with Cia Mackay. She was professional, responsive, and made the entire move-out process smooth and stress-free. Highly recommended!

Javier · 8 October 2025

★★★★★ 5/5

Google

Ive always been impressed by the professionalism and attention to detail that Agne and a team provide to their clients and associated property professionals

Charlie · 7 October 2025

★★★★★ 1/5

Trustpilot

Poor customer service and failure to…

Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.

Monty · 12 April 2021

★★★★★ 1/5

Trustpilot

Avoid Strutt & Parker, Unsafe Rental in Eddington, Cambridge

I rented a 2 bedroom flat in Eddington, Cambridge, managed by Strutt & Parker, and have experienced serious health and safety issues that went unresolved despite 1.5 months of communication.

Josie · 15 July 2025

★★★★★ 5/5

Trustpilot

Excellent, personal service

Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.

Ciara · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service from Gina

I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent

Matt · 31 March 2021

★★★★★ 5/5

Trustpilot

Lockdown sale

We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.

David · 18 January 2021

★★★★★ 5/5

Trustpilot

Roger and his team were professional

Roger and his team were professional, friendly and so helpful from start to finish. Nothing was too much trouble, and my sale certainly had its headaches. I would recommend Strutt and Parker, Farnham so highly, to anyone thinking of selling/buying, and already have done.

Camilla · 19 November 2020

★★★★★ 5/5

Google

Had a great experience working with Sam, who was friendly, knowledgeable, and prompt during my housing search. Would certainly recommend!

Dara · 6 October 2025

★★★★★ 5/5

Trustpilot

First rate service

Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly

Mark · 8 January 2022

★★★★★ 5/5

Google

During my flat search I met several letting negotiators, but I can easily say that Charlotte Hewett was the best help I had. Very hands on and ready to act quick. Therefore, I would definitely recommend Strutt & Parker west Chelsea and suggest to ask for Charlotte.

David · 27 October 2019

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!

Hattie · 5 August 2021

★★★★★ 5/5

Google

I had a wonderful experience working with Cecile Nolan - she was incredibly kind, thoughtful and responsive while also being a helpful problem solver. I will definitely work with her on my next home search.

Maya · 26 October 2023