Trusted Agent profile · Kensington and Chelsea
★★★★★
1,104 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,104 reviews on two platforms, including 286 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
5/5
GoogleReally enjoyed working with Patricia while letting our flat. She was very communicative with us and super helpful leading up to the move in. Highly reccomend!
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
5/5
GoogleDealing with Marsh & Parsons has been easy and stress free. Unlike previous agents I've dealt with there have been no hiccups or pressure. The communication has been clear and consistent, so I would definitely recommend them if you're looking to rent out or sell your property!
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
5/5
GoogleRating only, no written review.
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleMany thanks to Marsh & Parsons and to Lucy Vane for all her hard work. Her dedication and professionalism is much appreciated. She has been very helpful, in a good mood and very importantly always on time. It was pleasure to work with her. Thanks
5/5
GoogleRating only, no written review.
Dear Yasmina, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleLucy did an excellent job in showing me properties she knew I could like and saved me a lot of time in this search. Heidi and her colleagues at M&P Notting Hill office were always very helpful and professional.
5/5
GoogleWe have been dealing with Sybil Perrin, she has gone above and beyond of what I expected. She has been constantly in touch with us with options/updates. Personally, I would not want to deal with anyone else, she has been that exceptional.
4/5
GoogleDan Martin at Marsh and Parsons did a good job for us liaising with the vendor as best he was able to (not an easy situation) and being very patient with all of us. We are thrilled with the new flat :)
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleRating only, no written review.
Dear Anna, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleGreat experience working with Patricia Tanski!
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
