Trusted Agent profile · Kensington and Chelsea
★★★★★
1,104 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,104 reviews on two platforms, including 286 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleMarsh and Parsons offer a really professional service . They have found excellent tenants for my flats for many years .Staff are always on the ball , enthusiastic and keen to help in any way possible.I am particularly grateful to Georgie for helping me resolve an issue recently. I would highly recommend Marsh and Parsons to anyone who is looking for a 5 star estate agency in the Notting Hill area.
1/5
TrustpilotWorst experience for renting
Worst experience for renting, asking for 6 months rent 3 months before moving in date, then asking to pay 2 months in advance for rent throughout the rest of tenancy, it was never agreed, it was added to the contract in small print only realised after.
5/5
TrustpilotGood responsive feedback
Matters resolved with common sense by Abdullah Leghari
Dear S Ayash, Thank you for your kind comments regarding Abdullah and your 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotProfessionality
Very quick and efficient
Dear Matteo, Thank you for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleAvoid this company at all costs. They used contractors that flooded my property then denied all responsibility. Their complaints proceedure is designed to frustrate not help and if you complain on social media they block you. Two months later my flat is still unusable. They shouldn’t be in business
5/5
GoogleIncredibly helpful, charming and professional.
Dear Honey de Lacey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGood service
Quick service, well organized and responsive,
Dear Christopher, Thank you for your wonderful 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotZhengxiong
Quick response and caring service!
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery fast and efficient response
Very fast efficient response
1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
1/5
GoogleAppalling customer service !!! Useless Managress (Georgie) didn’t seem bothered when I’ve complained to her. I had viewings booked at 10am got cancelled at 9:30 !!!!! I will never use their services again.
Dear Soraya. We take all feedback very seriously. In this instance, it was a communication breakdown between our negotiator and you, and we couldn’t make the viewing at the earlier time you requested due to circumstances outside of our control. We did try to reschedule the viewing for 45 minutes later, but unfortunately you declined our offer. If you would like to discuss this further, please do get in touch. The team at M&P.
5/5
TrustpilotPrompt and cheerful response from…
Prompt and cheerful response from Sabina Parla at a time of great stress - much appreciated!
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
1/5
TrustpilotShould not be allowed to operate
They hired a contractor to fix a leak who flooded my flat rendering it uninhabitable. When I complained they said they had ‘no liability for the actions of third party contractors’. I still can’t use my flat. It’s no wonder Marsh and Parsons have such a terrible reputation. Avoid at all costs.
5/5
TrustpilotFantastic service and professional…
Fantastic service and professional attitude by our letting agents Sam Canning-Birtles and Gemma Feeney. Always on call and really made our move a dream. THANK YOU
Hi there, thank you so much for taking the time to leave us a positive review! We are delighted that you're happy with our service and will be sure to pass on your feedback to the rest of the team. All the best, M&P
1/5
TrustpilotAvoid if you can!
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you can.
1/5
GoogleMost unprofessional agency. Does not answer emails after you pay, does not fix any problems you have with their accommodation, enter without consent, and steal your deposit.
Dear Sara. We're sorry to hear of your frustrations. Unfortunately we cannot find your record on our system. Please can you provide us with more details or alternatively get in touch directly with the office so we can rectify this as soon as possible. Many thanks, M&P
1/5
TrustpilotVery unprofessional company
Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Notting Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
