Trusted Agent profile · Kensington and Chelsea
★★★★★
1,103 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,103 reviews on two platforms, including 286 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI had a really great experience with Marsh and Parsons. Big mention to Steven Patten who was super attentive and ensured a smooth process! Will be recommending to family and friends….
Dear Molly, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
1/5
TrustpilotExtremely poor customer service
Extremely poor customer service. The Notting Hill brand has high levels of staff turnover and a serious lack of internal communication between agents. The only positive is they work in an area where the properties are desirable otherwise they would all be out of a job
Dear Ivan, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotA company is only as good as it's Personnel
My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.
Dear Kate, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI had a fantastic experience
I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotDerbhla from the property management…
Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.
Dear Isabella, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleGreat experience working with M&P, Aneeq did a great job getting us around to a number of flats in our limited timeframe and helped us secure an offer and flat that was at the top of our list.
Dear Michael, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Leslie, Customer Relations Team
5/5
TrustpilotExcellent service
Our property manager, Abdullah Leghari, was fantastic in arranging a quick repair for our washing machine. The process was efficient, and the issue was resolved promptly. Excellent service, thank you!
Dear Bruna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
1/5
TrustpilotTerrible experience
Terrible experience. I am still stuck with them due to my contract. The agents are misleading; the flat turned out to have mold, leakage, and was handed to me in a terrible condition. Talked to the previous tenant and said she had already complained about all that. They rented out the flat to me IN THE SAME CONDITION! take care when dealing with them! you´re just another bank account for them
Hi there, we are sorry that you are unhappy with your experience. We can confirm that we have responded to you directly on this matter. Kind regards, Marsh & Parsons
5/5
TrustpilotGreat Service
We have worked with Marsh & parsons for a number of years letting a couple of residential properties. They have always found great tenants and we have had no void periods. They are always quick to respond to queries or issues. I would highly recommend using M&P.
Dear Christina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAwful and try to steal your money
Always try to find some extra costs so we have to fight for everything. The property managers don't keep records of previous works/things that have been deducted from the rent, so if one leaves you have to justify everything again.. then obviously they try to screw you on your deposit as well.
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleSuper helpful! Cant thank them enough!
Dear Reece, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotKyrsten Tumamak
This review specifically highlights Kyrsten Tumamak's exceptional service. I required documents at various times, and on each occasion, Kyrsten responded promptly and efficiently. Despite being located overseas and dealing with the time difference, her assistance was outstanding.
Dear Thomas, Thank you for your kind comments regarding Krysten and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI have worked with Marsh Parsons for years and every time they have delivered to high standards. Very professional agents that work hard and you can trust. Highly recommend!
Dear Carolyn, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleSteven’s service was beyond what I expected. He guided me through my property search and his viewings were great. Nottinghill marsh and parsons are very lucky to have him.
Dear John, We really appreciate you taking the time to leave such lovely comments about Steve, They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
1/5
TrustpilotPimlico Office
Pimlico Office - avoid avoid avoid
Dear Arduino, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
5/5
TrustpilotFab help from Jasmin p
Jasmin Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!
Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
4/5
GoogleMarsh & Parsons at the helm of Gareth Kelly has done an excellent job selling our apartment. He was very efficient, accurate and pleasant to deal with. His swift response with emails and calls were very appreciated. I will highly recommend to use the services of Marsh & Parsons.
Dear Stanley, Thank you for taking the time to rate your service with our Notting Hill office. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat experience with Marsh and Parsons in the rental of my flat. I love my new flat in Notting Hill which Patricia helped finding - she perfectly answered all my needs.
Dear Alientor, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
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