Marsh & Parsons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Help in fixing plumbing issues

I am renting a flat which is serviced by Marsh & Parsons. We recently had an issue with a clogged kitchen sink and a boiler link. Tassos from Marsh & Parsons was very helpful is resolving the issue. He immediately contacted the landlord, arranged for a plumber to come in, and checked with us if everything is in order after he plumber fixed the issues.

Yannis · 16 December 2024

★★★★★ 5/5

Trustpilot

Charlie has been excellent to work…

Charlie has been excellent to work with, great communication, really helpful with an issue with my tenancy. Highly recommend.

Pandora · 15 November 2024

★★★★★ 1/5

Trustpilot

An awful company to deal with

I'm lost for words after what we've experienced with these guys. They overcomplicate every communication and operate with zero integrity. Taking ownership of your legal obligations and operating within the terms of a contract is simple stuff for any business, I think M&P could be just as profitable selling books of excuses, they have them all! These guys make mistake after mistake, the communication internally and externally at this company is a shambles and they claim that the company systems and software is down regularly which quite conveniently means that they can't help you. To cut a long story short, M&P have lied to us, they ow us money, and they make it impossible for you to hold anybody responsible by having multiple people reply to emails in super long email chains, all giving conflicting information which I can't believe they can get away with. Out of principle I feel that legal action must be taken and others should be warned about the misconduct of this company. Either this office has no clue how to run a business and they've been incredibly lucky to get to this point or they're incredibly vindictive and take every opportunity to profit with zero consideration for the individuals they're hurting in the process.

Luke · 2 April 2024

★★★★★ 5/5

Trustpilot

Weronika's Service

Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.

Lee · 11 March 2024

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Trustpilot

Owain Wilson

I had the pleasure of dealing with Owain W, he was very accommodating and welcoming, dealt with any issues within hours and is very responsive and resolves issues to an high standard, has great communication and is a very understanding agent

Jodie · 19 June 2026

★★★★★ 5/5

Google

A truly positive experience dealing with the M&P team. I worked in particular with Savannah and she was very competent, patient and honest with me.

Kate · 4 October 2026

★★★★★ 5/5

Trustpilot

Rachel Patient and Ash Hutchings

Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.

Danielle · 9 May 2024

★★★★★ 5/5

Google

Gareth and his team were extremely professional, skilled and responsive in managing the successful sale of our flat. They know the Notting Hill Gate 2-bed market inside out and are straight-shooters, thank you Gareth and Marsh & Parsons.

Amanda · 23 October 2023

★★★★★ 5/5

Trustpilot

Trusted & professional property managament

Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.

Lubna · 22 January 2024

★★★★★ 4/5

Trustpilot

A big thanks to Helen Moseley in…

A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏

LOUISE · 5 March 2023

★★★★★ 5/5

Trustpilot

Great service

Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend

Carla · 6 December 2024

★★★★★ 5/5

Trustpilot

Kyrsten was very helpful and attentive…

Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!

Kristina · 19 November 2024

★★★★★ 5/5

Trustpilot

Elisabeth has solved all of our…

Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.

Michele · 29 April 2024

★★★★★ 5/5

Trustpilot

Excellent communication with Property…

Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.

Mark · 28 April 2026

★★★★★ 5/5

Trustpilot

Derbhla has been super helpful!

Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!

Poppy · 17 June 2024

★★★★★ 5/5

Google

Couldn’t recommend the Marsh and Parsons team enough. I had the pleasure of dealing with Savannah, who was incredibly reassuring, direct and knowledgeable.

Clem · 9 October 2026

★★★★★ 5/5

Trustpilot

Change on tenants

Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed

Nelson · 16 January 2024

★★★★★ 5/5

Trustpilot

Michael Stout replied to my queries…

Michael Stout replied to my queries promptly, which was reassuring.

SR · 30 May 2026

★★★★★ 5/5

Google

Aneeq was super communicative, helped us navigate a tricky situation and land in a great spot. Definitely recommend getting in touch with him

Kieran · 24 July 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.

Mitch · 30 January 2024

★★★★★ 5/5

Google

Lucy was so lovely and helpful! She helped me find many good properties around Notting Hill and she is always on time, quick, and really understanding.

Kerim · 17 August 2025

★★★★★ 5/5

Google

Great experience with Ella, very helpful, responsive, and professional. Thank you!

Samin · 11 May 2026

★★★★★ 5/5

Trustpilot

Abdullah is an excellent tenancy…

Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient

Tim · 27 September 2023