Trusted Agent profile · Kensington and Chelsea
★★★★★
940 reviews across 2 platforms
136 Lancaster Road, London, W11 1QU, Kensington and Chelsea, W11 1QU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 136 Lancaster Road, is rated 4.2 out of 5 across 940 reviews on two platforms, including 152 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport has been efficient, and good advice.
Advice and support has always been efficient, and property seems to have been well maintained. No complaints at all.
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
1/5
GoogleSuch a terrible experience. I absolutely would not advise any landlords to rent their property with Marsh & Parsons. I have been on both sides of the fence - as both a tenant and landlord. For the property in question, I was a tenant. Were I the landlord, I would have been sorely disappointed with the way in which my property was managed (or was not managed). 'Monthly checks' happened rarely, if ever. Minor maintenance issues were left unreported, becoming much bigger and more costly issues as a result. Repairs conducted by Marsh & Parsons contractors were undertaken in such a slap-dash way that they barely covered up issues, let alone fixed them. Upon leaving the property, our experience of having the deposit returned to us was so incredibly poor as to contravene almost every rule of the TDS. This was the result of Marsh & Parsons sitting on the check-out report for too long, not getting contractors to do costs for basic repairs and simply not communicating between landlord and tenant. As a result, we had to raise a complaint with the TDS - which I'm sure caused unnecessary headaches and stress for the landlord. My recommendation to any landlord - go with one of the myriad letting agents elsewhere in the area. Anything has to be better than Marsh & Parsons.
4/5
GoogleOverall I was very happy with the service provided by M&P North Ken. I sold my property for a good price and in a reasonably short time despite the slow down in the market. Jay advised me initially on the price negotiation and Sarah followed that up making sure we got the deal over the line. A couple of days ago the manager of another estate agents in the area called to ask how things were going, and when I told him that I'd already sold for a higher price than he had suggested, he said "well done for proving me wrong". I'd say that M&P are the best option in the area for selling more desirable properties at a good price and for reasonable fees.
5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
5/5
TrustpilotGreat service
Quick, efficient, kind
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe just bought our flat through Sarah Gerrett at Marsh and Parsons North Kensington. The process could not have been better. Right from the very beginning, Sarah won us over with her charm, professionalism and organisational skills. She went above and beyond to ensure all parties knew what was going on and was always available to answer any questions or chat through ideas. She is by far the best estate agent I have ever come across and would recommend her to anyone.
5/5
GoogleWe've dealt with a number of agents over the years, some average, some terrible but none who we've honestly felt have added value and had our interests at heart. Our recent purchase with Jay Badiani at Marsh & Parsons was our first experience of someone that cared about both the seller and the buyer (which we were). Knowledgeable, polite, considered and on point throughout the process even when it got a little tricky. Our experience with Jay meant buying a house was what it should be - exciting, important and personal.
5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotPrompt response
Prompt response, clear communication.
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReview
Abigail Rhodes manages my property and is first rate. She is very responsive, professional and always helpful.
Thank you for taking the time to leave a lovely review regarding Abigail. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleThank you for your help Hussein great service! 10/10 from start to finish!
Dear Carlos, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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