Marsh & Parsons Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Google

I found my lovely new apartment thanks to Tegan! She was so helpful and understanding throughout the whole process, and understood what I needed. Very grateful!

Paola · 13 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with Tom Brown at Marsh & Parsons Estate Agency while searching for a one bedroom flat, and I can’t recommend highly enough. From the very beginning, Tom went above and beyond to find the perfect place for me despite my specific requirements and a few setbacks, he never gave up. He consistently kept me updated on new listings and even reached out to his colleagues in different branches to expand the search. Tom’s professionalism and positive attitude made the process so much easier; he was always friendly and approachable. His dedication And commitment truly set him apart. If you are looking for a reliable and caring estate agent, Tom is your go-to person. Future tenants will be in excellent hands!

Natalie · 24 August 2024

★★★★★ 5/5

Google

[I recently rented a one bed in Kensington] - admittedly the renting paperwork process ended up being a lot longer and demanding than I initially expected, but Tom from the lettings team at Marsh & Parsons was so helpful and made everything work. Tom is very professional and experienced, and his expertise combined with his great attitude enabled me to find a property that suited all my needs, which I was previously struggling to find in the area. If anyone wants to rent in the area, I would highly recommend Tom; he is super responsive and is one of the few agents I have met who really cares about doing a good job! Renting can be a tough process and having a good agent who can apply their skills to help you find what you need makes all the difference.

K · 24 August 2024

★★★★★ 5/5

Google

Odessa at Marsh & Parsons Kensington was a pleasure to deal with. She was always helpful, kind and professional, and never pushy. I really appreciated her approachable manner and would happily recommend her.

Nora · 3 October 2026

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 2/5

Google

Unfortunately, my experience with Marsh & Parsons at the end of my tenancy was disappointing. While the tenancy itself went smoothly, the deposit return process was unnecessarily slow, with poor communication and repeated follow-ups required from my side. A more proactive and efficient approach to end-of-tenancy administration would make a significant difference to the overall customer experience.

Christophe · 10 August 2026

★★★★★ 5/5

Google

David has been outstanding in helping me to find the right place in Kensington. He presented me with the options which matched my criteria. After I made an offer, he made sure everything went smoothly amd I exchanged in a few weeks.

B · 15 November 2025

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Google

Excellent service from all the team at M&P - Kensington, particularly Kevin Macphee who took over my search and was able to agree my offer and take us to the point of signing the tenancy agreement within 48 hours of my offer being accepted. Excellent customer service and made himself available for all of my calls/texts, even on a Sunday. Would recommend if you're looking to let your property in W8.

Ben · 7 November 2024

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Google

Tegan has been excellent in finding, negotiating and servicing all our questions on our search for an apartment. I'd definitely go to her first to find your apartment in West London

Amrit · 16 January 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.

Stacy · 1 May 2026

★★★★★ 5/5

Google

Recently purchased through the team. They were great at pushing the deal through and making sure everything went smoothly. Hazel was amazing in keeping all sides ticking over even through some slow painful parts

Ollie · 16 December 2025

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Google

Working with Parys and Hazel has always been a genuinely positive experience. They are highly professional, well-organised, and consistently proactive in moving matters forward. Their understanding of the sales process and their ability to manage clients’ expectations make a real difference in achieving smooth transactions. They communicate clearly, respond promptly, and are always on top of the details. Their collaborative approach makes them a pleasure to work with, and it’s clear that they both take pride in delivering an excellent service. Highly recommended.

Michael · 10 December 2025

★★★★★ 5/5

Trustpilot

Highly Recommended, personal service

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Mrs · 22 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026