Marsh & Parsons Kensington reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Lucy has been amazing throughout our…

Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊

Ishan · 5 May 2026

★★★★★ 5/5

Google

In November 2025, I needed to find a place to live in London for one full year. By chance, I came across your property, and I visited the office with my mother to seek advice. That was when I met Finn. As a foreigner, the language barrier made everything feel difficult and intimidating. I relied heavily on Google Translate, which was not always enough to convey my thoughts clearly. Despite this, Finn did everything he could to understand me, using every possible way to communicate with patience and sincerity. There were many documents required for the contract, and the process was not simple. Still, he never rushed me. He waited, step by step, and most importantly, he trusted me. Throughout the process, he remained highly professional, genuinely kind, and deeply considerate. One moment that left a lasting impression on me was when I visited the office with my mother. Not only Finn, but the other staff members were also incredibly warm and welcoming. When I needed to use a computer, they even tried to support a Korean language setting, and everyone stepped forward to help me without hesitation. I was truly moved by their kindness. I felt respect, not just gratitude. They were the very first people who helped me settle into life in the UK, and I will never forget that. I will gladly recommend your agency to my friends, and I will always remember and appreciate those who helped me during such an important moment in my life. Wishing you all a very happy New Year.🫶

HANI · 10 January 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is always super helpful…

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Lily · 17 August 2026

★★★★★ 5/5

Trustpilot

Barnes office: Excellent, reliable and efficient service and solution.

Barnes office: Excellent, reliable and efficient service and solution. After a couple of years of unsuccessfully trying to sell a flat in a high rise block in Roehampton, London (via several estate agents), Phil Coombes and Danny Barnham did a job beautifully - correct asking price, sold immediately, with a fast completion time. Highly recommend, Darko and Bruna Teslich

Darko · 2 October 2026

★★★★★ 5/5

Google

Thank you so much to Odesa ! She is brilliant and gave me a great support and very kind all times : ) I appreciate it so much!

Mariely · 10 June 2026

★★★★★ 5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

★★★★★ 5/5

Trustpilot

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

Kindah · 24 July 2026

★★★★★ 5/5

Google

Tegan M was the most amazingly patient, gracious personality that went above and beyond in her professionalism. A patient yet gently directive in seeing beyond appearance of interiors of properties, she paints a wonderful picture for anyone to understand their living arrangement. Utmost professional and please do contact her if you want to get the property that matches your requirements. A great future ahead for you Tegan, you will go far with this positive attitude.

M · 10 June 2026

★★★★★ 5/5

Trustpilot

Max Davis was truly exceptional

Max Davis was truly exceptional! From the outset, he demonstrated remarkable expertise and professionalism in navigating me through a maze of boiler specialists to identify the ideal installation solution for my home. His guidance in sourcing not only the most reliable and capable manufacturer but also the most cost efficient option was nothing short of exemplary.

Navin · 9 October 2025

★★★★★ 5/5

Trustpilot

Holly went above and beyond the call of…

Holly went above and beyond the call of duty to assess our tastes and needs and find a matching property. She also demonstrated persistence and determination in handling dealings with a landlord whose systems were, at best, slow and clunky.

MR · 6 October 2026

★★★★★ 5/5

Trustpilot

I am delighted with the whole entire…

I am delighted with the whole entire team of March and Parsons Estate most especially Debbie Lewis. I will not be forgetting my lovely sales team Morgan and Debeejah. I will like to work with you guys next time

Esther · 7 October 2026

★★★★★ 5/5

Trustpilot

Marsh and parsons review

I had the pleasure of working with Charlie Stephens, and I can’t speak highly enough about the experience. From start to finish, Charlie was incredibly efficient, reliable, and always went above and beyond to ensure everything was done right. His work ethic is unmatched every task was handled promptly, with precision and care.

Olivia · 17 October 2025

★★★★★ 5/5

Trustpilot

Marsh & Parsons

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Caitlin · 25 August 2026

★★★★★ 5/5

Trustpilot

Debbie was resourceful and proactive in…

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Ben · 4 August 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.

MM · 19 November 2024

★★★★★ 5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

★★★★★ 5/5

Google

Odesa Qarkaxhiu was helpful and reachable throughout the whole process!

Lorenzo · 10 September 2026

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 1 November 2024

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Google

Excellent experience so far! Ella, Tegan and Kimya all called me this morning, helped create my profile, and have already started looking for the perfect flat for me. They were friendly, professional and proactive throughout the process. It’s reassuring to have a team that’s so responsive and genuinely invested in helping you find the right place. Highly recommend! ☺️

Olga · 10 August 2026

★★★★★ 1/5

Google

- 2 months rent prepayment and deposit not given back by the landlord. And Marsh & Parsons Kensington are still marketing the property (22 Marloes Rd). - Prepaid the rent for 15 months, landlord cut the contract short 2 months before it ended. Then ghosted messages. - Changed the flat one week before I moved in. Making me accept a room worse than what I wanted, leaving me with no choice coming from abroad. - Gave false information regarding laundry room. There was no laundry room when they posted online and agent said verbally that there is a laundry room. - Landlord is very unresponsive in problems or messages. Impossible to contact. Agent knew about this. - Agent ignored messages after making the sale. I don't usually do this, but is leaving me with no choice. I can't make a review on the landlord as well, since there is no company registered here. Also avoid 22 Marloes Road or Greater Global Limited. (+) Agent was nice before the sale, speedy process. (Only at the start). (+) Some members were helpful to help with contract review and following up with landlord.

Aloisius · 15 October 2025

★★★★★ 5/5

Google

Parys is one of the finest agents I have ever had the pleasure of dealing with . I bought a property through him previously and he was attentive , professional and just very nice about it . I am now buying and selling regularly through Parys and he is such a delight to work with . He is also incredibly knowledgeable on property in Kensington and Chelsea . Generally a great guy with a lovely persona .

Matthew · 21 October 2024

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026