1/5
TrustpilotStay away from M&P
Stay away from M&P, very unprofessional service, the worst letting agency that you can encounter in London. They should be banned from the market, gang of crooks!
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Kensington reviews in Kensington and Chelsea
★★★★★
952 reviews across 2 platforms
9 Kensington Church Street, London, W8 4LF, Kensington and Chelsea, W8 4LF
Marsh & Parsons's office in Kensington and Chelsea, at 9 Kensington Church Street, is rated 4.2 out of 5 across 952 reviews on two platforms, including 152 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
5/5
GoogleDavid and Laura are an absolute pleasure to deal with, as nothing was too much trouble during our property search. And all our enquiries were dealt with total satisfaction, and we would recommend this property agent to anyone looking in and around the Kensington area
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
1/5
GoogleTried to request property details from these guys and David Mendel, who hung up twice mid-conversation, was an arrogant and snotty individual. Just lost out on a £2M deal tripping over his ego. David your only an estate agent. Calm down.
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Agent replied · 25 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
5/5
GoogleDavid Mendel of M&P was extremely helpful. He kindly provided valuable information about my property that was previously let through Marsh & Parsons
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 8 October 2025
Dear Julia, Thank you for taking the time to leave a 5 star Google review. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 8 September 2025
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 27 October 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Kensington
How many reviews does Marsh & Parsons Kensington have?
Marsh & Parsons's Kensington and Chelsea office has 952 reviews across two platforms: 152 on Google, 800 on Trustpilot (across the whole business).
What is Marsh & Parsons Kensington's rating?
Marsh & Parsons Kensington is rated 4.2 out of 5 across all 952 reviews, and 4.7 out of 5 on Google from 152 reviews.
Where is Marsh & Parsons's Kensington and Chelsea office?
Marsh & Parsons Kensington, 9 Kensington Church Street, London, W8 4LF, Kensington and Chelsea, W8 4LF.
