1/5
TrustpilotWorst agency ever
Worst agency ever. Please avoid at all costs....don't make that mistake. You will regret.
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Kensington reviews in Kensington and Chelsea
★★★★★
954 reviews across 2 platforms
9 Kensington Church Street, London, W8 4LF, Kensington and Chelsea, W8 4LF
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 9 Kensington Church Street, is rated 4.2 out of 5 across 954 reviews on two platforms, including 152 Google reviews rated 4.7.
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Tell us what you need and we'll put you in touch. Marsh & Parsons Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleDavid Mendel of M&P was extremely helpful. He kindly provided valuable information about my property that was previously let through Marsh & Parsons
1/5
TrustpilotCriminal agency providing false and…
Criminal agency providing false and misleading information and stealing client's money.
1/5
Trustpilota dishonest agency
a dishonest agency, to be avoided
5/5
TrustpilotLucy is the best!
5/5
TrustpilotHigly professional and reliable
Excellent service!
Agent replied · 22 October 2025
Dear Marco, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 8 October 2025
Dear Julia, Thank you for taking the time to leave a 5 star Google review. Kind regards, Hayley
5/5
GoogleRating only, no written review.
Agent replied · 8 September 2025
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotTor very helpful with contact renewal
Rating only, no written review.
Agent replied · 27 October 2024
Dear Saskia, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood contact with Baran Mehmet
Rating only, no written review.
Agent replied · 28 December 2024
Dear Sylvie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
TrustpilotVery professional and thorough efforts
Rating only, no written review.
Agent replied · 27 October 2024
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Dear Natalie , Thank you for leaving a 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and easy to deal with
Rating only, no written review.
Agent replied · 27 October 2024
Dear Giulio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena helped resolve my issue
Rating only, no written review.
Agent replied · 27 October 2024
Dear Louise, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery friendly and helpful staff
Rating only, no written review.
Agent replied · 27 October 2024
Dear Meinolf, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWe had a great service.
Rating only, no written review.
Agent replied · 27 October 2024
Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and attentive
Rating only, no written review.
Agent replied · 27 October 2024
Dear Richard, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood communication.
Rating only, no written review.
Agent replied · 27 October 2024
Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and good communicators.
Rating only, no written review.
Agent replied · 27 October 2024
Dear Guy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood communication and efficient service
Rating only, no written review.
Agent replied · 27 October 2024
Dear C Evelyn, Thank you for taking the time to rate your service. Kind regards, Lesley Alford, Customer Relations Team
3/5
GoogleRating only, no written review.
4/5
TrustpilotMarsh and Parsons have a good network of contractors for timely resolution of issues within the rental property
Rating only, no written review.
Agent replied · 27 October 2024
Dear A. Tewari, Thank you for the 4* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient and friendly service.
Rating only, no written review.
Agent replied · 27 October 2024
Dear Jo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleAwful experience.
Agent replied · 23 October 2024
Hi Anna, thank you for taking the time to provide your feedback to us. We are dedicated to quality customer service throughout your property journey, and we are truly sorry to hear that your experience with us has not met your expectations. After speaking to our Kensington office, we understand that the issue is regarding the cost of your gas supply. If this is the case, please contact your gas supplier directly and they will be able to assist you. If you have any further questions, or wish to discuss this matter further, please contact us by emailing customerservice@marshandparsons.co.uk. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh & Parsons Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
