Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Nicole at the Marsh and Parsons Holland Park office was working with me to find a 1 bed flat, and I can't recommend her highly enough. From start to finish Nicole’s professionalism, knowledge, and commitment to helping me find a flat made the process stress-free and more enjoyable. Nicole was always available to answer any questions and I am very thankful. Thank you!

Fran · 9 November 2024

★★★★★ 5/5

Trustpilot

Nayara has been so helpful!

Nayara has been so helpful and communicative ever since she took over!

Luce · 23 April 2026

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023

★★★★★ 5/5

Trustpilot

Lucy Meehan

Lucy Meehan was the propery manager. Great communication and fast responses.

Abdallah · 24 April 2026

★★★★★ 5/5

Google

Billy was super helpful. Really listened & went out of his way to help us find the perfect flat

Isobel · 17 February 2026

★★★★★ 5/5

Google

Krsitel is an amazing person, she is usually based in Holland Park branch. I found her very helpful, smart and shows an excellent attitude towards clients. She managed to show us around 6 different properties in a matter of less than 2 hours. She has a positive attitude towards people and always keep a smile on. The main thing is that she is committed to her work! I must also say that she is honest when it comes to advice. Overall, I am very happy with her customer service, I must say I had a pleasant experience dealing with her :) Thank you again for your help and the time spent on that day, it is greatly appreciated Kristel, wishing you all the best ☺️

Asala · 29 November 2023

★★★★★ 5/5

Google

Kristel was incredibly helpful in our flat search. She took the time to understand our needs and show all the places in the area. She even went above and beyond when she came back with us to our flat to help with the measurements for our furniture. She guided us so well during all the administrative processes and was always available for questions anytime. Thank you Kristel for making the process so easy for us. We would love to use Marsh & Parsons again in the future!

Chirag · 29 November 2023

★★★★★ 1/5

Trustpilot

Ongoing unresolved issues

I have been a tenant in a property 'managed' by M&P Hammersmith since the 21st of August 2023. Since moving in, they have been short from being unhelpful and flippant. There are several issues with the property that have either been conditional to our offer, flagged on the inventory report or raised multiple times to our property manager. The lack of effective communication, sense of urgency and sense of their contractual responsibility has led us to waiting with broken appliances, mould, electrical hazard, to name a few.To this date, these issues have either not been addressed at all or have been addressed with substantial delay - contractors have come multiple times to the property to assess the issues and not resolving them or keep finding further issues that have not been picked up before. Window handles have been broken since the beginning of the tenancy and, despite my rent includes heating, it was not turned on until November 3rd due to technical issues that were not resolved, which has caused serious health issues (not to mention safety issues as burglars could break into the house). This has also caused significant amount of mould developing in the bathroom and bedroom. Whilst a damp survey was booked for a month after the issue was reported (November 29th), not action was taken to remove the mould, which also resulted in respiratory and skin issues, and mould appearing in sheets and clothes. Thus far 3 windows have been repaired, and last one was not repaired until November 24th.The dishwasher is also not properly working since the beginning of my tenancy, which does not allow me to use the kitchen facilities at full capacity. This has been reported a couple of months ago, however recently it was causing the fuse to go down, causing electrical issues in the property. After weeks of chasing, a new dishwasher was delivered (October 27th), but it was then flagged by the contractor there were carpeting and rewiring problems that needed to be sorted prior to installing the new dishwasher - that consequently was left in the middle of my living room until November 24th.. Another contractor came on November 16th and could not sort out the issue. I still don't have an ETA on when this will be resolved, and been living in a property that is risking my safety.The bed curtains were to be replaced as part of my tenancy offer as soon as moving in (August 21st) and remains unresolved - which is a breach of my contract.Whilst they are contractually responsible for managing the property, nothing gets resolved in a timely manner. There is no value added in having M&P managing my flat, as they have been incapable to the point of negligence and disregard for the dangerous situation they are putting us in.

Alexandre · 27 November 2023

★★★★★ 5/5

Trustpilot

Owain is superb

Owain is superb. Amazing service. Would highly recommend.

Pedrum · 13 May 2026

★★★★★ 5/5

Google

EXCELLENT service from Sabino Leva who was always there for me and be with me throughout the entire journey. Purchasing a property can be so stressful but Sabino’s resourcefulness, responsiveness and strategic advice had made the experience pleasant! I recently moved in to the property and I’m so happy. I’ll recommend Sabino to all my friends who are looking at buying or selling their properties! Many thanks Sabino! You’ll be definitely be invited over when reno is all done. Cheers x

Ivan · 24 November 2023

★★★★★ 5/5

Google

I recently had the pleasure of having Henry as an advisor, an outstanding estate agent. From the very beginning, Henry M displayed an exceptional level of professionalism and expertise that truly set him apart. Communication is paramount when it comes to such an important decision, and Henry excelled in this area. He promptly responded to my queries, providing detailed information and addressing any concerns I had. His clear and concise explanations demonstrated his deep understanding of the real estate market, making it easy for me to make informed decisions. Thank you Henry M.

Sina · 24 November 2023

★★★★★ 5/5

Trustpilot

M&P currently look after the flat I…

M&P currently look after the flat I used to live in and a couple of months ago, I decided it was time for me to move out. During this process, I was faced with many challenges and hurdles which resulted in the handover process taking longer than expected. When Weronika stepped in and took over handling the change of tenancy, she clearly outlined what had to be done, understood my concerns and took into consideration my timeline and the deadline of needing to get things done. She made it her duty and priority to ensure it all run smoothly for me/us. Thank you Weronika for all of your hard work, it was much appreciated.

Lauren · 14 November 2023

★★★★★ 5/5

Trustpilot

Nerosh was very professional

Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.

Hasina · 10 September 2026

★★★★★ 5/5

Trustpilot

Probably my best renting experience

I have been a tenant in the property for almost a year now and in that time there has been a couple of very standard type issues arise. I must say, not only can I get hold of Derbhla (my property manager) on both direct line and mobile, she has been incredibly thorough in seeing all issues or requests through and double checking it’s resolved a week or so later.This level of detail and care not only makes me confident that no matter what arises in the future, I have someone from Marsh & Parsons on the end of the phone, but also that I get additional value for money on top of my rent. In a day and age where renting is difficult at the best of times, Derbhla has been nothing short of brilliant throughout my renting experience with her and her team.

Seb · 7 November 2023

★★★★★ 5/5

Trustpilot

Exceptional Level of Service and Professionalism

Elisabeth is one of the best property managers we've worked with at Marsh & Parsons. She's professional, dedicated and service oriented. She's consistently been proactive in resolving issues or providing us with clear options to choose from. Whenever we were faced with a TDS dispute, an ask from the Council or repair issues, she was prompt in tackling the matter. Overall, Elisabeth has demonstrated an exceptional level of service and responsiveness.Fernand

Fernand · 13 May 2024

★★★★★ 5/5

Trustpilot

Thank you Marsh and Parsons.

I have been with Marsh and Parsons for many many years and they have been taking care of my property very well. My latest office Weronika Lajborek has been exemplary in carrying out her duties keeping me up to date, advising on matters to guide me to be a good landlord and finding the best solutions to solving problems. Thank you Marsh and Parsons. Good staff with good leadership make good companies.

Jen · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent renewal delivery by Natalie

I was contacted to renew my rental contract around 3 months before expiry which I thought was super efficient. Natalie was incredibly knowledgeable, approachable, efficient and friendly aside from providing an excellent service regarding the renewal negotiation and process. She is by far the best compared to numerous agents I have had to deal with over the past 6 years from various firms, exceeding all expectations! She is definitely an asset to M&P and I could only wish she was allocated to deal with everything from front office to renewals as a one stop consultant from start to finish now I’m looking to start a new. Yes she really was that brilliant!

Farhana · 3 November 2023

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 5/5

Google

This is the best agency. They helped me with everything I needed. They were very kind, the attention they gave me was always the best and most professional. Layna was the person who helped us all the time and her attention was unbeatable. This is the best agency you can find (at least in my case) in London. They have very good and beautiful properties, which also have very good prices. Layna was the person who took care of my wife and I all the time and we loved the way they took care of us.

William · 25 October 2023

★★★★★ 5/5

Google

I had an amazing experience with Marsh&Parsons Holland Park! They handled everything professionally - from the search, all the formalities to the move itself & any support I needed in the first days. The whole process was very smooth and quick. Big thanks to Kristel who was very patient & helpful in my search for the perfect apartment - she didn't hesitate to go for multiple virtual viewings for me (even to the same apartment repeatedly!) and was happy provide answers to any questions/concerns I had - same goes to Jack! Overall, I definitely recommend this branch!

Maja · 25 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.

MS · 16 April 2026

★★★★★ 5/5

Google

We had the pleasure of working with Layna Myhra from Marsh & Parsons while searching for an apartment to rent, and I can honestly say she was a fantastic help throughout the entire process. She was attentive, patient, and really took the time to understand our needs and preferences. Layna provided us with a range of great options, and her knowledge of the local market was incredibly helpful in narrowing down our choices. We really appreciated her dedication, responsiveness, and professional guidance. Would highly recommend Layna, and Marsh & Parsons in general, to anyone looking for a reliable and caring real estate agent.

Denys · 8 April 2025

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023