Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Debbie Lewis is always super helpful…

Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!

Lily · 17 August 2026

★★★★★ 5/5

Trustpilot

I want thanks Marsh & Parsons Estate…

I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.

Oleg · 15 May 2026

★★★★★ 5/5

Trustpilot

I’ve been letting my flat via marsh and…

I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .

Kindah · 24 July 2026

★★★★★ 5/5

Google

I worked with Layna and she was fantastic to work with - professional, responsive, and always clear in her communication. I’m so happy to have found my apartment through her, especially as the process in London can be quite challenging. She made everything smooth and stress-free, and I’d highly recommend her to anyone looking for a reliable and helpful agent.

Saba · 1 September 2025

★★★★★ 5/5

Trustpilot

Max Davis was truly exceptional

Max Davis was truly exceptional! From the outset, he demonstrated remarkable expertise and professionalism in navigating me through a maze of boiler specialists to identify the ideal installation solution for my home. His guidance in sourcing not only the most reliable and capable manufacturer but also the most cost efficient option was nothing short of exemplary.

Navin · 9 October 2025

★★★★★ 5/5

Google

Marsh & Parsons have consistently gone above and beyond in their service. Their team especially Charlie and Layna demonstrate professionalism, responsiveness, and attention to detail throughout every stage. Whether it's sales, or lettings, they deliver efficiency and care, making the experience seamless and reassuring. I’ve always felt well-supported and informed, and their commitment to client satisfaction truly sets them apart. Highly recommended.

Mark · 7 August 2025

★★★★★ 5/5

Trustpilot

Marsh and parsons review

I had the pleasure of working with Charlie Stephens, and I can’t speak highly enough about the experience. From start to finish, Charlie was incredibly efficient, reliable, and always went above and beyond to ensure everything was done right. His work ethic is unmatched every task was handled promptly, with precision and care.

Olivia · 17 October 2025

★★★★★ 5/5

Google

Fred was very welcoming, responsive, and knowledgeable, and he was extremely helpful throughout my search. He communicated clearly, was always available to answer questions, and made the process feel smooth and well-managed. I would highly recommend working with Fred.

Sam · 17 February 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons

From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.

Caitlin · 25 August 2026

★★★★★ 5/5

Trustpilot

Debbie was resourceful and proactive in…

Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!

Ben · 4 August 2026

★★★★★ 5/5

Trustpilot

Always great service from Marsh &…

Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.

Tatiana · 1 May 2026

★★★★★ 5/5

Trustpilot

Responsive, helpful and professional.

Lucy Meehan has been a great. Very responsive, helpful and professional.

Arjun · 28 August 2026

★★★★★ 1/5

Trustpilot

Arguably the worst agents in London

Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.

Jason · 19 August 2026

★★★★★ 5/5

Google

I just wanted to take a moment to say how exceptional it was working with Charlie during our property search. From start to finish the entire process was swift, professional and hassle free. Charlie was prompt to answer any questions we had with great detail and clear knowledge of the area and market and was a great help in helping us secure a beautiful home. Overall an incredibly pleasant experience and an agent and agency that I have and will continue to recommend.

Imaan · 19 October 2024

★★★★★ 5/5

Trustpilot

A big thank you to Wesley Garcia and…

A big thank you to Wesley Garcia and the team at Marsh & Parsons Chelsea for helping me find excellent tenants and making the entire letting process seamless. Their professionalism, market knowledge and attention to detail were evident throughout.

ELVIN · 11 September 2026

★★★★★ 5/5

Google

I had the pleasure of working with Kristel to find an apartment for rent, and I couldn’t be more grateful for her assistance. She was incredibly professional, attentive to my needs, and always available to answer any questions I had. Kristel made the entire process smooth and stress-free, ensuring that I found the perfect place to call home. Her dedication, friendly attitude, and expertise truly set her apart. I highly recommend Kristel to anyone in search of a new home. Thank you so much for all your help!

Yaroslav · 24 September 2024

★★★★★ 5/5

Google

I just wanted to take a moment to say a huge thank you to Nicole and Layna at Marsh and Parsons Holland Park for helping me secure my dream flat. From start to finish, the experience was nothing short of amazing. Both ladies are nothing short of my dream heroes 🥰❤️ Both Nicole and Layna were incredibly friendly, dedicated, professional, proactive, focused and really took the time to understand what I was looking for. They are simply a joy to work with and went above and beyond to help me, and then some. Absolutely incredible. They found the perfect place that ticked all my boxes, and the whole process was smooth and hassle-free. Any questions I had were immediately addressed in the most helpful manner. Communication was spot on, and they were always available to answer my questions, no matter how small. I especially appreciated how straightforward and transparent they were about everything. It made me feel confident that I was making the right decision, and I’m so thrilled with my new home. If you’re looking for a letting agent who genuinely cares and knows their stuff, I can’t recommend Nicole and Layna strongly enough. Thank you Nicole and Layna!

Yves · 24 September 2024

★★★★★ 5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine · 15 May 2026

★★★★★ 1/5

Google

We rented a property through Marsh & Parsons Holland Park in May of this year. After paying the holding deposit and receiving the contract, I signed within two days. My partner, who had a busy week at work, told the agent that he would need two more days to review and sign the agreement. All of this was still well within the 15 days to agree a tenancy, as no shorter timeframe was agreed. After my partner told the agent - Jack D. - that he would sign within two days, we received the following email from Marsh & Parsons: ‘Regarding the contract, we can’t wait until Friday for you to sign. There was a large amount of interest on the property with the Landlord taking your offer over others. I discussed the expected timeframes of the contract and invoice payment with Sophie in the flat to manage everyone’s expectations and the Landlord could simply entertain other offers given by Friday it would be over a week since everything was agreed. Additionally, Sophie has signed the Landlord can’t sign until you do. It’s a standard AST (very similar to what you had at [our previous agency]) with likely the same clauses albeit written slightly different so I would be surprised if there was anything of particular note for you.’ This message took us by surprise as (1) it is stating that the landlord could entertain other offers, which would not be legal as we had already paid a holding deposit and (2) we felt undue pressure was put on us to sign the agreement for no apparent reason as the holding deposit had already been paid and there was more than enough time left in the 15 day period. Marsh & Parson’s behaviour did not instil confidence in us but it all got worse after we received the countersigned contract. The landlord’s print name at the bottom of the contract did not match her signature, and also did not match her name used in the rest of the agreement. In my view, it can’t be correct that two completely different names for supposedly the same person appear in a legal document. I called the Marsh & Parsons Holland Park office and initially got through to an agent I hadn’t spoken to before. I explained the issue with the contract and stated my concern. After trying to persuade me that everything was in order with the contract and the landlord simply used the ‘name she goes by’ in the contract, he transferred me to another agent. This other agent - Kristel - was dismissive about my concern. She asked me why I was questioning the landlord’s signature, to which I responded that I wasn’t questioning the signature, but rather the fact that two completely different names appear in a contract and that I question this contract’s validity. I asked for a new version of the contract in which the landlord’s signature and name are consistent throughout, to which the agent responded that then she would have to go back to the landlord and question their signature. We haven’t received a corrected version of the contract to date. Following these experiences I would definitely not recommend Marsh & Parsons Holland Park. Their agents are acting unprofessionally, not in accordance with industry standards and practices and purely in their own interest.

Sophie · 25 August 2024

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 1/5

Google

Collected keys to my property 3 weeks ago, the property was in awful state with appliances missing and service from all staff was horrible since. The response I get from manager Kristel is, quote “ we’ve been through it. I said sorry. We will sort it ‘. It’s been 3 weeks, appliances are stil missing making property unliveable. We already paid a year rent of ober 150,000 pounds and now we are stuck at the company mercy to meet the contract obligations. I was told an area manager will contact me - never did. The only answer from them is ‘ tomorrow ‘ yet tomorrow hasn’t arrived for 3 weeks already. Keep your money and mental health safe - avoid this company.

Tangrong · 26 July 2024

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Google

Kimya has been super helpful with our search for a new flat. Very responsive and easy to communicate with! Would definitely recommend 😊 …

Olivia · 3 April 2026

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026