Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with the estate…
Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.
Natalia · 29 September 2024
Agent replied · 23 October 2024
Dear Natalia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, lesley
★★★★★ 5/5
TrustpilotBeen managed by Owain for several years…
Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.
Vic · 17 April 2026
Agent replied · 28 May 2026
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotProblem solved!
Debbie solved a problem for us that had been going on for some time!
Katie · 17 August 2026
Agent replied · 24 September 2026
Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
★★★★★ 5/5
TrustpilotEfficiency
My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.
Jacob · 25 September 2024
Agent replied · 23 October 2024
Dear jacob, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotWhilst I would never recommend Marsh…
Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.
Harry · 28 March 2024
Agent replied · 23 October 2024
Dear Harry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotElizabeth has been very helpful
Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly
Bridget · 4 March 2024
Agent replied · 23 October 2024
Dear Bridget, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGiles was very helpful
Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena
Consumer · 29 April 2024
Agent replied · 23 October 2024
It’s great to hear that you have had a brilliant experience with Giles. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMichael has been very considerate and…
Michael has been very considerate and helpful.
Rajinder · 11 June 2026
★★★★★ 5/5
TrustpilotTo whom it may concern: Appreciation
To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra
FMP · 20 September 2023
Agent replied · 23 October 2024
Dear FMP, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harry, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 2/5
TrustpilotCould have better manners
Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.
Ha · 2 May 2026
Agent replied · 28 May 2026
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
★★★★★ 5/5
TrustpilotI’ve had a great experience with Eryk…
I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!
K · 22 June 2025
★★★★★ 1/5
TrustpilotTraumatised Experience: Be Cautious
Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.
Erin · 18 October 2024
Agent replied · 23 October 2024
Dear Erin, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, lesley, Customer Relations
★★★★★ 5/5
GoogleEma, did a great job, very professional!
Yacine · 20 September 2026
Agent replied · 11 October 2026
Dear Yacine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleI had a great experience working with Lara during my flat hunt. She was friendly, highly responsive, and helped us find exactly what we were looking for. I couldn’t recommend her more highly!
Aoife · 17 March 2026
Agent replied · 17 April 2026
Dear Aoife, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotTop-notch property manager
Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.
Kim · 24 September 2024
Agent replied · 23 October 2024
Dear Kim, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 1/5
TrustpilotM&P rental service a disaster
Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords
James · 9 October 2024
Agent replied · 23 October 2024
Dear James, I am sorry to read your 1* review comments. I understand that our head of department Charles has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
TrustpilotGreat support
Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!
Nicki · 28 March 2024
Agent replied · 23 October 2024
Dear Nicki, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Matt · 8 September 2026
Agent replied · 24 September 2026
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotTenant
I have been renting from Marsh and Parsons for over 4 years and would like to acknowledge my Tenancy Manager Michel as a professional who is always prompt in assisting any of my queries.
Leya · 2 March 2026
Agent replied · 21 March 2026
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
★★★★★ 2/5
TrustpilotWarning! Not recommended for landlords or tenants!
Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.
Happy · 2 October 2024
Agent replied · 23 October 2024
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
GoogleProvided us with a lot of viewings and secured a professional tenant
Susan · 11 August 2026
Agent replied · 11 October 2026
Dear Susan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleMy husband and I had the pleasure of working with Ema who showed us several properties and walked us through the letting process with ease. She was friendly, communicative, and professional throughout - overall a great experience working together!
Erin · 17 January 2026
Agent replied · 17 April 2026
Dear Erin, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
★★★★★ 5/5
GoogleWe had such a positive experience with Ella. From the start, she understood exactly what we were looking for and found us the flat we’d been after. She was really quick to reply, super personable, and made the process simple and stress-free (which says a lot). Highly recommend!
Katharina · 24 October 2025
Agent replied · 23 December 2025
Dear Katharina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
★★★★★ 5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Paras · 29 April 2026
Agent replied · 28 May 2026
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
